Centris Federal Credit Union E Broadway, Council Bluffs

I been with them for a bunch of years. The other day they told me I'd have to wait 5 days for a $1300 check to clear and I wasn't happy. But, it's the only negative thing I can say. the overdraft program and the personal loan program have saved me on several occasions. Great credit union hands down. The best.

If I could rate zero, I would. First, I opened a new checking account in March 2021. When the new debit card came, I tried to activate it, only to be told the phone number they gave me to activate it was wrong. It took several phone calls and almost a MONTH to get it activated. A MONTH of not having access to my money. Thanks for the late fees I had to pay! Second, the mobile and online apps quit working. I've called about this too; they said they were resetting my password, and it still hasn't been resolved. I used the password and login they originally gave me and it worked all of twice before it stopped allowing me to login, saying my password was wrong. When you try to reset or change the password on both the mobile app and online, it's a broken link that just keeps telling you "password is incorrect" when it's asking you for your login, not your password. A maddeningly frustrating loop of getting absolutely nowhere. The last straw came this week. I haven't been able to use my debit card all week. When I go to the ATM it just says "Checking not available". Earlier in the week, I figured that it was probably overdrawn from something I forgot I ordered. But no. I just got paid this morning, and STILL getting the same message. I can't login to my online to see what's going on and I'm tired of being strung along. I'm closing my account today as soon as I get off work. This has been the WORST bank/credit union experience EVER.

I asked my wife how it went at the credit union and she said “Well they didn’t lock me out and they were happy to see me. They welcomed me in.” Very different then the comment regarding a bank down the street.

Tried several times to contact Centris through this location regarding refinancing my mortgage. Months later and limited conversations with a so called "Mortgage Expert" I have totally given up on them. They just don't seem to care much about getting my business.

Spoke to an employee about opening an account. Though she wouldnt know my name right, now she will later. Theres going to be a lot of people who pay for my entertainment.

Friendly staff offers appointments and happy to take walk in's. Clean welcoming environment. When I asked for water the staff went and got me a nice cold single serve sealed bottle of water.

Everyone was very friendly and welcoming when we walked in! Molly had our paperwork ready for signing and we were out the door in 5 minutes. Very happy with the customer service, thank you so much!

I have been a member for several years. They are professional and friendly every time I go in. Useful website however can be difficulty to navigate and times out too soon.

Always enjoy our stops here. Friendliest bank in southwest iowa.

Great credit union really helped me get my money where it needed to be