CEFCU Detroit Ave, Morton

It's been a long time since I've been treated this badly. My 20's comes to mind dealing with pushy arrogant car salesman and insurance adjusters treating you like you don't have any idea what's going on with no respect for your time. Applied for a checking account on line only to get this reply: "I am sorry you were unable to open an account. Federal law requires us to compare any new members to certain government lists. If the name of a new member matches or closely resembles that of an individual on the lists, we receive an alert. Although we were able to determine that you are not the individual identified on the lists, we are currently unable to move forward with an online application that has an OFAC alert. To move forward with opening your account please visit a local office or apply by mail. Ok, so they know it's not me but they're not going to do anything about it either. Final straw, walked into the Morton Detroit street location today, told the nice lady why I was there, gave her my name, she asked me to have a seat. And there I sat for 25 minutes. No I'll be right with you, no it'll only be a few minutes longer. Ignored, totally and utterly ignored. I'm not sure who runs this branch but some comprehensive and intense customer service training is definitely required.

They do not answer their phones....if you can get through, they might send you to a voice recorder that will try to sell you a medical device. Very tempted to pull my accounts! Withdrawing all my accounts now.....this is a horrible customer service CU!

Getting a home loan with cefcu sucks. First time the loan interviewer wouldn't respond to my emails. When I called to complain they said 'well don't complain to me as i didn't do it' WOW. I waited a couple years, second time the loan interviewer gave me incorrect insurance requirement information after i had her triple check that it was ok. Now i'm stuck with a closing date i can't hit because her underwriter won't budge. I'm stupid because i decided to try again with this bank.

These guys always have friendly service

Terrible customer service. The lady with the long black hair that works inside as a teller is extremely rude. Been there several times because we like the dividend so chose to do our mortgage through Cefcu (not day to day banking) and she is always awful to work with. The company as a whole they never answer their phones and takes forever to get a response when you need anything.

We've been there few times and they've treated us nicely. They've explained everything nicely. They greet with smile every time you go there. They try to help you as much as possible.

They r a good bank and have treated me ok

Spent all the time needed to meet my needs