Cashland N Springboro Pike, Dayton

I bought a JBL speaker there the other day, took it home to charge it, noticed there was a problem charging, when I connected to it via Bluetooth I noticed right away that only the center speaker was working and the two woofers were not working so I went back to Cashland right away with receipt in hand and they wouldn't return it or anything! No store credit, NOTHING! I AM FURIOUS! They clearly never tested it and sold me a piece of junk! I HIGHLY discourage doing any business with such a disgraceful business! Shame on you Cashland!

Going in the store isn’t a problem. It’s when you try to contact the store via their phone number listed and it just rings and rings. I understand may be short staffed but it would be respectful to at least answer and place caller on hold. I’ve been calling them all day literally over 20 times and I have yet to get anyone to pic up the phone. I guess I’ll have to go on a off day just to figure out my date I need to pay on a pawn.

Usually very good to me, but one wrong employee can ruin your whole experience. They refused to cash a Government check which was made out to me, as I am an official representative payee, for my father, who is a Vietnam veteran. They told me he had to physically be with me to cash it, which is impossible since he is in a wheelchair, and I have no vehicle that can accommodate him as a double amputee. Employee was trying to argue with me and I wanted no part of that, so I just left and found Check Into Cash, who cashed my check no problem, although they were about 15 miles north.

Outcome of visit usually comes down to the employee who helps you. Most of the staff is undertrained and or rude with little customer service skills. A year or so ago the store managers name was Tony and most of the employees were top notch and willing to do whatever possible in order to make the customers happy. Tony always remembered my name and it seemed he had a good relationship with a large number of the customers who did business there. Unfortunately business practices have changed for the worst since Tony is no longer at the store. With the exception of being helped by Kev, every visit into the store since has been less than desirable. Whenever possible I try to take my business elsewhere. It really sucks to feel this way considering how much the store previously stood out in my mind for A+ service. As for pawn shops, I highly recommend Mr. Pawn on Linden Ave. Professional, clean atmosphere with knowledgeable employees

Went in with my grandson...he buys games there...usually purchase at the Kettering one. Anyways came in today...he found one game....bought it...the lady got the disc and put it in the case....and gave it to us. We got to the car and he opened to look at the disc...it was damaged and won't likely work...there was jagged edges in the middle....really? She didn't notice? Wish i would have taken a pic. Trying to make a 2 dollar profit off my grandson....will continueto go to the Kettering store. This one has been shady with me before...and i only buy....I've never pawned. Two times a charm. Go to the Kettering store....they are helpful and friendly and so far honest!

We had an major snow storm on the 4th of feb 22 on an payday for me which they was close so I couldn’t retrieve my Apple Watch so I was going through my Apple fitness an discover on the day before the snow storm my watch was being used😡…which mean somebody else’s skin was touching my band, my watch, this is by far disgusting not only it’s corona but it’s unsanitary corporate will be called in the A.M

All I did was call and ask about a guitar. I was in the store earlier and saw a nice Ibanez guitar and wanted to know the model of it so that I could look it up. So I called at about 6:53 pm. The girl who answered said she could go look but it would be a min because they were with customers already. I told her that’s fine and was put on hold. At 7:09 I heard someone pick up the phone but they didn’t say anything. Just heard the phone move around and then click I was hung up on. I call back instantly and no one answers the phone at that point because they are closed. I had called in plenty of time before close to get a very fast and simple question answered. I was possibly going to buy two or three instruments from this place as well. No way in hell will they get my business now. Very rude treatment. I want to add that I have worked retail and customer service as well. This is just horrible to treat a customer this way.

Love the new TV I purchased but a very smelly customer kept getting in the way of the sales person and I and the sales person would not say anything to her. At first the sales person didn't even want to come around the corner to explain the tv to me and then couldn't explain the smart TV to me but I got it home and YouTube helped me.

I pawn a paint sprayer that was $1,000 for $50 loan at 1:30 in the afternoon came back at 6:30 the same day and they told me that I couldn't have my sprayer back for 24 hours it's the most insane thing I've ever heard in my entire life but you can't take your property back when you have the money to pay the loan plus the interest and they would not give me my money and this was during on March 16th during the time that the president has declared a national emergency and ask people to stay off the road now I have to drive a three-hour round trip to get back to their pawn shop to get my tool back after 24 hour. Ridiculous

I just wanted to write in order to let you know what a joke the service provided at Cashland is, namely the location on Springboro Pike in Dayton, Ohio. Now, I'm not an unreasonable man. I understand that you have to turn a profit on the items you buy, so obviously I won't get as much for a given item as I would selling it privately. However, I was taken aback at the objectively unrealistic offer made on an item I brought in to sell. A guitar, which fetches roughly $450-$550 in the used market, I was offered $75 dollars for. Completely unreasonable, and insulting. If you posted something on Craigslist or eBay for $500, and was offered $75, you would laugh and tell them to get bent. Just wanted to express my awe and incredulity as to how you can manage to operate under such practices.