Carl Cannon Chevrolet Buick GMC Cadillac - Sales Carl Cannon Blvd, Jasper

I recently purchased a new truck from Allison at Carl Cannon Chevy! She made the entire process super easy even when we really had no clue when the truck would arrive at the dealer. I always heard about how big of a nightmare it is to buy a car, but she made the entire process as easy as possible! I would highly recommend this dealership and if you are lucky enough to work with Allison just know you are in great hands!

I made an appointment to get my oil changed and tires rotated, and when I arrived I was greeted by a Service Department Representative. The representative took my car keys, and I went into the lounge and waited for my car to be serviced. Shortly, the service technician called my name and explained that my car had been serviced and everything checked out good. He directde me to the payment area, and after paying, I left. A very simple process. Everyone was very professional and kind.

Great staff!!! My wife came in to buy a truck while I am deployed and the staff treated my wife and kids like family! It was a great experience for her! She felt like they listened to what she wanted and didn't try to push her or sell her something she didn't want! Will definitely come back for her car next! Keith Rice made the deal happen so go see him!

I bought my first new vehicle from Carl Cannon in 1976 and have bought several more over the years. The staff is professional and very courteous. I will continue doing business with them until my kids take my drivers license away.

Getting professional service from experts that stake their carrier on their abilties gives peace of mind in knowing, that my gmc will perform as advertised for years to come. Thank You all. Your dedication Drives Jasper into the future.

I worked with Keith Rice. It was one of the best no hassle purchases I've had in a long time. I asked for the price with tax and dealer fee. No four square games or two on one high pressure sales tactics. They gave me the number I needed. I gave them a check and left with the car. Didn't even see the F&I rep for the second wave of extended warranty, gap and other junk add-on sales pitch. This is how car buying should be.

All the service was done correctly on my vehicle. Only problem I had was the length of time it took to do the repairs. They had my vehicle over a month. But didn't start working on repairs till two weeks after having my vehicle. With that extended amount of time it caused me to go over my rental coverage causing me to pay out of pocket a few days. But other than that everything else was fine.

I bought a 2016 Chevrolet Silverado used nice truck, had it a few day started having trans issues but Tyler Herron and service department has been here and helped every step of the way !!!

I am not happy with the experience at all. First, after I explained to the service dept. what I wanted repaired and nothing else I was informed of two items that needed replacing. Fuel pump and water pump. Not what I asked to repair to start with. I needed the fuel vent system repaired which could have been part of the fuel pump issue and to repair the AC. After receiving a phone call of a list of repairs that my car needed: Tires, plugs among others which had noting to do with what I asked to be repaired. I happen to know for a fact that the water pump was fine due to the fact I had it replaced about 2 years ago. yes maybe it went bad again but I don't think so. So we agreed just to replace the fuel and water pump due to the cost of repair on the AC I only wanted two item repaired. Yesterday when I went to pick up my car the bill was higher than I was told. After looking at the repair ticket I found items that were done that I did not ask for. (flushing the coolant system was one. I confronted the service Rep. Logan about the issue and he said he would try to get a refund. This is just a few reason why I never carry a car to a dealership.

I scheduled my service myself online. It said to choose up to 5 services, out of about 8. So I did. I thought there was no way there was this good of a deal to get oil change, new air filter, new wiper blades, etc., but nothing said those cost extra. I get to the dealership and the service manager tells me all that is extra, but I explained how it is set-up online, and her response was, "I am not sure what it looks like, or says online. We have nothing to do with the website. Corporate creates it for us. I didn't even know you could schedule an appointment online." Great customer service there, right? The price for what I actually was able to get is most definitely not worth it. The only reason I scheduled an appointment was for all of the services that were included online. I will do my service myself from now on. Also, they broke my personal front tag while washing my truck. They said I can buy any tag I want, bring the receipt to them, and they will pay me for it. We will see how that turns out. They should have compensated me on the spot. Me doing all the work, THEN them paying me back, is a lazy way to do it, and obviously a hang on hope of me not coming back for them to give me a reimbursement. We will see. I will come back one more time to bring the guy the receipt for my new tag that I buy, but that will be the last time. I did not feel appreciated. -EDIT: I did buy the same tag, went back to the dealership, showed them the receipt, and they payed me without question. I thank them for that, but I still should have been reimbursed at the time of the issue, because I had proof of purchase on my phone at the time.

Staff was very friendly and helpful. My repairs were completed quickly and correctly.

Everyone was friendly and they efficiently serviced my Silverado Truck. I am disappointed that my first free service did not comply with what I was promised. My paperwork stated that I was to receive a "Diesel Exhaust Fluid Fill". The one that wrote me up said they could only put one gallon and not fill it. I still plan on coming back for my service, but management needs to stand behind their offers. I spent a lot of money on buying my new truck from Chevrolet and in interest to GM Financial. It is a small thing for the company to "fill" my DEF as promised.

Blew an injector while traveling. They got me in and out in 6 hours the same day! Very easy to deal with.

They were very kind, respectful, helpful in a since of further explaining about the service that was needed and what they did.. and I will be coming back soon

I had a check engine light come on. We needed the car for an important trip the following day. I called the dealership and spoke with Shelby who was helpful , emphatic and got a tech to look at it that day for a evaluation to get a plan to repair the following morning. I got a call by 9am that the car was repaired and ready to go and Jonathan had someone deliver it to our home because fit the timing of the trip. That is excellent customer service A+! Shelby Gilbert, Jonathan Sickles and Joshua Salter have always give me excellent service with a smile, they have also gone above what most people would do. We love doing business with y'all because of them!

I was able to drive my car.They had someone to take me home.She was so nice. Johnathan called me to let me know what was wrong and how much it will cost.He was very professional and informative. Then he had someone to pick me up to get my car.The receptionist was very nice.I couldn't ask for a better experience.

We bought our truck from Josh. Who was excellent. Told him what we were looking for and he found the perfect truck. His knowledge of the features and how everything worked was exceptional also his dedication to the customer was outstanding. Tim was great for handling the financing paperwork and made it super easy. Great team of people and will continue to use this dealership.

If I could give them zero stars I would!! Carl Cannon is so dishonest!! We came up Wednesday to test drive a 4 runner but they said we couldn't drive it because the latch that closes the back was damaged so for us to come back on Friday when it was repaired. So, today they call and I told them we will be up this afternoon and that I had the check for the vehicle provided it drives good and Allison told me that they would not sell it that we were first in line, but they did sell it. I WOULD NOT trust these people. They lie and they are dishonest!! They care NOTHING about their customers they just want your money!! Truly disgusting individuals!!

Carl Cannon is the place to go, and ask for Allison! She’s the absolute best. The whole team helped us get a car today! It was smooth every step of the way. 5/5, couldn’t have asked for better service!

We are very thankful for Allison Goforth when I say above and beyond helping us get the truck my husband wanted. She did exactly that. She knew what we was looking for and found it! We LOVE our 2022 RST!!! Roll Chevy Roll!!!!

Thought a/c should have been repaired at no charge I paid top dollar for the car and told dealer that it wasn't right then. We had lost our house to tornado and engine went out in car so we were tied up with getting back home took 9 months. Finally got time to get it back down here. Realize it was as is but for the price it should have been right. That's why we drove here for the car. Thanks for listening Gene Copeland

Jonathan Sickles and Greg Williams are two of the best! They assisted me and made sure I was informed throughout the whole time my vehicle was in service.

I made an Internet inquiry on this vehicle 2012 Corvette. I told him I was from another state and I wanted to make an out the door offer on the vehicle including taxes tag etc. I made the first offer they declined and then I countered and they excepted. Made it sound like the deal was going to happen I gave them all the info including a deposit to hold the vehicle till I get there next week. I get a phone call back oh the price doesn't include the tax. The new price is $1800 more. I said that's not what we agreed on however I guess the manager made a mistake. Which I highly doubt. They wouldn't honor the deal and expected me to come up more money. Horrible dealership I wouldn't do business with them. The manager didn't even have the heart to call me. However my sales person was very nice and I know it wasn't his fault. His name was Tylor.

I could not have been more impressed with every aspect of my GMC purchase. My sales rep (Butch Foster) went above and beyond to make sure I was taken care of. I would recommend Carl Cannon to anyone who is seeking a new or used vehicle. I will never go anywhere else. I could not be more thrilled!!

Best dealership I've ever dealt with. Ross made the process quick and simple. 10/10 would recommend!!!!

Ross was very easy to work with, the truck is exactly what I was looking for and I felt the price (both trade in and new vehicle) were fair.

Wonderful bunch of employees !! They go over and above to make you feel appreciated and welcome !! I sent my son there today, hopefully he can also purchase a truck ..

Both Richard and John were excellent to deal with. I'm a very picky customer and they took a lot of time to get me exactly what i asked for. The buying process was easy and no haggling. It was all around a great experience.

Our salesman was Butch. He was the best. We bought 2 cars , one for us and one for our granddaughter. We have bought many cars in the past; but this is definitely the best experience we have ever had buying a car. He was not pushy and gave us plenty of his time. He went over everything in our new car and explained and set up everything for us. When we buy another car we will definitely go to Carl Cannon and ask for Butch!

The salesman, Keith, was very good. He was attentive and made us feel important. The finance person (can’t remember the name), was terrible. We made the deal over the phone and drove three hours from Georgia to pick up the truck. The negotiations were done and I still had to wait FOUR hours to take 18 minutes to sign the financial paperwork. I had one couple in front of me the entire time so there wasn’t a long line of folks. The finance individual blamed it on “technical issues” with his computer system. The salesman was very apologetic and I don’t see this as a smear against Keith’s professionalism and attentiveness. I left my home in Georgia at 9 am and got home at 8:30 pm. Almost a 12 hour day for a truck that was settled on the price the day before. I believe that the wait was solely because of the finance paperwork. Either way, I don’t regret the purchase and I love the new truck!

My car was in the shop for about 8 days, counting the weekend. They always do wonderful work and the employees are always nice. I know if you want expert work done on your ride you need to keep it running, mine is a 2016 trax, and I love my car and would like to keep it going. The only complaint I have is the price for repairs, and I know the employees are good at their job, and I can not fault them for labor and supplies, at this time everything is so expensive!!! The repairs took nearly all my savings, I just hope and pray, it runs good for the next ten years,!

I told the service guy that my truck had a whining sound coming from my engine and I had the same issue on a prior vehicle that required changing the idler pulley. I asked if he had the part and could change it out while I waited. He said they had the part and would analyze the problem. He later told me it was confirmed that it was the idler pulley and they would get started on it. He later came and got me from the waiting area and said they did not have the part and would have to overnight it and could change it out the next day. I told him I did not want to wait and would take care of it myself. It said there was a $140 diagnostic charge that would be waived if I had them perform the work for $210. I did not believe the $140 cost was justified as I had told him what I thought the problem was initially and they had not done anything to my truck but take it to the shop area. I went ahead and paid the $140 and decided to never return to this dealership again. As a side note, I had a bad experience with this dealership years ago and stopped bringing my GM vehicles here to be repaired. I actually bought my GMC vehicle last year at a different dealership just because I did not want to do business with them. This time I thought they may have improved over the last few years and would give them another shot. They apparently have not improved. I won't be back to them ever.

Very nice staff. Always keeping me updated on what was going on and how much longer my wait time would be. Even washing my car before I left.

They gave me a price on a key and programming over the phone and didn't honor the price when I got to the store. Still bought the key and programmed it myself. Google gives excellent advice on programming. Saved me the extra $120.00 that they wanted to charge me. It's not the issue of the money, its the issue that they don't honor what they say they will do.

The staff at Carl Cannon always goes above and beyond my expectations. I’ve been doing business with them for many years, and will continue to do so. They’re simply the best in the business. Period.

I have bought vehicles from several different dealerships in the last 44 years. This was the best experience I have ever had. I will recommend Greg Williams and Bri Ventura to all of my family and friends!!