CarHop Auto Sales & Finance N Glenstone Ave, Springfield

Honestly, do not buy a vehicles from here. Though the sales people are super nice, the quality of vehicle isn't. I made the unfortunate mistake of buying a truck for work from them and it spends more time in my driveway getting repaired then it does anything else. For the amount of money that I have put into trying to keep it running I definitely could have went somewhere else and gotten a better vehicle. Biggest 9k dollar mistake I have ever made.

came in a month ago and was told i need a paystub that had 20 or more hours to be approved. came in today with 3 paystubs over 20 hours and got told it was not enough. Just can’t really take their word when they say something. Kasie is awesome though, did everything she could to help.

They're asking way too much money for junk vehicles. Car had to be returned because of to many mechanical issues and was just out the money. I would not recommend purchasing a vehicle here

We'll start out with four stars. KASIE has such an awesome personality definitely made our visit fantastic and welcoming. I'll give you guys another five stars once we leave with our vehicle on the 18th. Let's make it happen. Look forward to seeing you guys again

Terrible service and vehicle quality. They sold us a car with faulty rims that leaked air and it was like pulling teeth to finally get them replaced and instantly started have computer issues with the car wanting to accelerate and 3 months later the ac and heat stop working . Getting them to answer the phone is damn near impossible so we just cut our losses and stopped driving the car so now it just sits in the drive way. We're 1 month from paying off this peice of garbage. Had way better luck with JD byrider. Please go somewhere else. It'll save you so much trouble.

Kacie and Ashley went above and beyond to get us a vehicle, same day!!! I couldn't be happier with their level of effort and overall demeanor!!! Thank you soooo much!!

They were great. Cameron was really great and patient with us. The whole team was just awesome.!

This was truly the best buying experience I have ever had. The lady who runs it was working on a Friday night by herself and she was amazing. I have never bought a car from a car lot before but I will go there without question every time I need a vehicle and would recommend them to everyone, she even stayed way past closing time just to help us! I give them TEN stars!

Great overall customer service, sales consultant Cameron was very knowledgeable and made entire process easygoing and straight to the point. Was in and out in alittle over a hour with keys and new wheels. Recomend anyone who needs to build credit and wants great service to come here.

Hello to everyone out there I want to tell you my experience with carhop. Let me start with this is my 3rd time going through them. The staffer is super nice and will try anything they can do to get you in a car you want. The 1st time I went through carhop I had no credit got approved and drove off the lot that day with a car. The 2nd I went through them my credit was good looked at a couple cars got approved and again drove off the lot that day with a car. This last time my credit is not good still walked in they helped me with everything and walked out with another car. I will say this you don’t have to have a lot of money for a down payment. When I get this car I have paid off I will be going back for a 4th time. I hope this helps anyone out there who doesn’t have a lot of money or doesn’t have credit or even bad credit they will help you. I hope this helps anyone and have a wonderful day.

Ashley is the one to go to!! She was amazing, respectful, understanding and helpful!! She worked on my financing and even stayed late to get the deal finished!! Which allowed me to leave with a vehicle that day!! Ashley, thank you is not enough!! May God bless your life!!

My husband and I thought we were going to get denied once again but we were able to get approved. Diane and the associates were friendly and so helpful. We were able to find a car that was less than our projected price range, so that definitely made our experience much better. If any issues arise, Diane has gone above and beyond to assist us.

Unparalleled service. Attention to detail and extremely helpful in what was otherwise a difficult situation. This is a return visit and I must say it was even better the second time around! Even the store manager went above and beyond to show support and compassion along with an incredible and affordable deal! I can’t recommend Car Hop enough!

Been with carhop since February our engine started knocking and we're out of our warranty but they still have made arrangements to pick the car up and tow it to their shop they definitely work with you and try their best to keep your driving. Even if I had to put another down payment on something Id still be satisfied.

Such an amazing place! They were able to get me my first car in a pinch and we're so great to work with I went back for my second car. I upgraded to a 2016 ford fusion! I can't believe they were able to get me into such a great car. I am so thankful to everyone here. Would 100% recommend to anyone.

Me and my fiancé lost our house and our car due to testing positive with covid back in July. We’re young and just starting our lives and our credit is horrible. We hadn’t had any luck with any other lots with cars and we happened to stumble upon CarHop! The 2 ladies that were working, they were super friendly and helped us leave in a very good car! It was a fast and simple process and they don’t require crazy requirements on the insurance! Thank you CarHop for helping me and my fiancé get back on track to help build our lives together!

Thank you Ashley Boo! I’m excited I got the vehicle I always wanted! She was right on time for me and patient! Even stayed until 8pm! Thank you so much Car Hop!!

Went to four other places. Just totaled my car and had no transportation. Only a hundred. They said yes! They were very friendly and got me in a car that’s better than the one I had. I would most definitely recommend them. I came in no car walked out with one. No credit barley any down payment.

Worst place you can possibly go to. I swear, this place is ran by a bunch of toddlers that just like shiny toys! So if you're into that kind of thing - buying a hot wheel from a small child. Or even better, having your car repaired by a group of small children - This is the best place for you. Like literally anywhere else would be better than this place.

This is a great place to come if you are needing a vehicle! Very friendly employees that will work hard to get you in a new vehicle. Thank you Kasie and Ashley!

Diane Johnson was great! I couldn't get approved anywhere else for a car but they made sure I wasn't going to leave there without one. Even though I didn't like the 1st car they set me up with, they got me a car I like and left there with it the same day. CarHop, you guys are Awesome!

Not happy with this place was buying a car and when things needed fixed kept getting the run around very disappointed.

Amazing experience! They made me comfortable when I didn’t know what I was doing walking in, they helped me every step of the way. Taylor is awesome! I recommend 100% this car hop!

I've purchased 3 vehicles from CarHop. That said it's not necessarily because you get good cars from them, but simply out of necessity. Ryan is very customer service oriented and wants to make sure you are taken care of, which I truly appreciate. The ladies that work there tend to talk down to you if you ask to many questions or if you complain about all of the repair work you have to pay for. They are condescending and they don't treat me like a customer. I've not missed a payment and I've had my car in the shop 5 different times since I bought it 8 months ago. I don't make a lot of money, so the vehicles I qualify for are usually in need of a lot of repairs, but no diagnostic report is given to you at the time of purchase. When you are told the tires, batteries and windshields, etc. are new, they mean used or refurbished. Nothing is ever new, so keep that in mind when buying a car from CarHop. The payments are good.

These ladies are SUPER helpful. I came in here yesterday and got approved. I told them I wanted a Dodge Caliber sense I was a a freshman in college and I love hatch backs. The next day, I got into a BEAUTIFUL Caliber and I absolutely love it! CarHop is the best place to go through! I would recommend them to anyone!!

These people are so awesome. I have the worst credit score and they got me in one when everyone else turned me dow. It was an easy process. I am very happy about my purchase. Diane was so sweet and caring.

No stars actually. We were in Springfield due to family having surgery. We live a ways away, and our car broke down...stranded. I filled out application on line and they called. I told them our situation over the phone. The lady told us to come on by. We got there at 515, they close at 6. We were turned away because they didn't have time. Told us to come back tomorrow. **Seriously?? 20 minutes ago she told us to come in knowing the situation**. They missed out on a guaranteed sale, we took our business elsewhere

Absolutely rude!! Couldn't be bothered to get out of her chair to greet the customers. Wouldn't say a price without discussing financing. Wouldn't show the car without financing applications.

The sales people were friendly but they lied to me about the condition of the car then after I signed the papers I found out motor mounts were bad but that wasn't covered by their warranty even tho the mounts were bad BEFORE I bought the car...

For the first year payments were taken out on the agreed day. Then they started coming out 3-5 days after which started causing missed payments because of other auto payments coming out before hand. I started getting calls from carhop demanding payment or they were going to take my car. They stated it was my bank not releasing payment which I got a print out of the payment request showing the dates carhop requested payments showing it was carhop not sending the request on time. They repo’d my car and left me stranded the day before my payments were to come out directly from my payroll check so they would get them on time every time. Plus the payments were going to be more than contracted original payment was 171.00 and I had it set up for 200.00 instead but they still took my car! Watch your account when dealing with them. I loved my car and had no issues with the car just the way they treated me and the signed agreement they did not follow

Everyone is so friendly. Special thanks to Holly, Ashley, and Casey! !! I would recommend carhop for all my friends and family.

We love our vehicle!! Cameron and Ashley went above and beyond to help us through any doubts we had. They are wonderful and Carhop makes sure you love what your buying!!

Never needed to finance a car before. my old Fiesta broke down and I needed something quick and asap. Ashley really helped out and worked with us to get into something same day. She was amazing and not pushy like some of the other places we visited. Will definitely continue doing business with them.

Wow! Saw a car we liked on the lot, went in and salesperson didn’t even greet me, but proceeded to tell me how there was a very slim chance I could qualify for the car I wanted. Mind you she knew NOTHING about me at this point, not even my name. Said that very few people that came in would qualify for that car. Well we filled out the paperwork anyway, now 2 1/2 weeks later we haven’t even been contacted back. Stopped in today as the car is still sitting there. Doors were locked, said back in an hour. Came back and doors still locked, several people waiting and staff was coming in and out another door but no one would unlock the door, or even address waiting customers (this is a Saturday afternoon). Finally left and tried to call instead. No one would answer, and no opportunity to leave voicemail. Seriously some of the worst customer service I’ve ever encountered.

I love these guys. They are amazing. They have helped me out so much with finding the right vehicle for me. And I love bringing my Great Dane Goliath up to see Jennifer. She is such a good lady and Taylor is just a sweetheart. Thank u guys for everything.

The staff was amazing, 2 people juggled between multiple (6-8 in store plus phone calls) customers timely and flawlessly all while staying good mannered and fun. They went above and beyond what I had expected to get me driving a vehicle and always made sure I knew what point in the process we were, while managing the other customers and keeping them up to date. Vehicle is amazing, super clean, priced well, and the financing is affordable. Thank you ladies for being amazing at your job and amazing people, definitely recommend above all other options if you're looking to finance

Not a place I will ever take my money to or send anyone to. They try to pick your car out for you and it was the 2 worst ones on the lot. I came to carmart and literally picked whatever I wanted off the lot and the payments were affordable!!!! Carhop has poor salesmanship and the manager in Joplin was the worst.

I just got my new car yesterday. I was very nervous. It's been a nightmare trying to get my new car. I'm someone who's very cautious about not going beyond my means. And I try to own outright. I've never dealt with a dealership before. But, my Toyota Camry was dying and I had no time to save a down payment. And other dealerships would approve me but want a huge down payment. It was very stressful. I didn't know what to expect at Carhop. I was honestly expecting more of the same. So, I was already discouraged and trying not to get my hopes up. But, Diane made it quick and painless. $100 down. I don't have to have full coverage insurance. So that is helpful. That was my other concern. Insurance is so high as is. I got an awesome car. It drives like a dream. I'm very happy. And I'm so proud of it! I no longer have the ugly car in the driveway at my apartment building! Thank you, Carhop and Diane!!

This was my best experience ever better than, good…indubitably I would say is the best experience ever had buying a car we’re getting wheels do you need help come by to get you situated and out the door within an hour… And shout out to Cameron if you need some help Go see him

Had a great experience... interest rate a little high but when you are rebuilding credit score that the norm. People friendly, helpful... so no real complaints.

Bought a vehicle from them a little over a year ago and the torque converter is shuttering, after the mechanic gave them a estimate to replace transmission they denied it and was told to just maintenence it. By replacing transmission and adding a shutter stop additive to it. So far my experience with the warranty is to duct tape it tell its out of warranty. Wouldn't recommend. They will say the warranty is hassle free tell you have to use it. I figured it would be like this just hoped I was wrong. Update After fighting with them about me paying for a transmission flush and adding shutter stop to it they paid for it. Still had the same problem so they got a used transmission and sent it to the transmission shop to replace it. Took an extra 2 week on top of the month it had been in the shop. Comes back and the power steering was leaking like crazy after driving for 2 days. I thought maybe the shop messed up but after inspecting it, the power steering return line is completely rusted out. This is all within owning the vehicle about a year and 2 months. I've I've had to replace the battery, alternator, brakes and rotors. I wouldn't recommend buying from these guys for anything. Find another place and check for rust. When I was looking at the line the whole undercarriage is rusted.

My experience here really surprised me. I'd been looking all over town for a car. My only option was to finance something. I've done some substantial damage to my credit. I began expecting denial and down payments that far exceeded my ability and had nearly given up hope. Diane was honest, helpful and very intuitive throughout the entire process. I felt as if she really heard what I said about my situation and about what type of car would suit me. She was never pushy yet maintained contact with me to let me know she was willing to work with me. No other dealership followed up, not even once, and I went to several. I probably wouldn't be driving today without her help. Her friendly and professional tenacity got me in a car I really enjoy at a price I can afford. The rest of the staff, while my contact with them was minimal, were also very helpful. Ryan was able to communicate with me about my questions when Diane was busy and I appreciate the team mentality they possess. I'd gladly recommend Car Hop in Springfield to anyone in a similar situation. I feel like Diane helped a miracle happen. I'm so grateful! Thanks!!!

This business location seemed great at first. They turned out to be not as honest as we thought they were. Definitely took advantage of us and our single family. Our car was sold to us three times it's value. Lately we've been having so many issues it shouldn't of had. We were told it was in great condition but everything was temporarily fixed. The transmission has gone out, battery, motor mounts, etc. We've dished out thousand's of dollar's in just the few months we've had this car. I'd look into anywhere else.

Carhop is really amazing they are very Customer friendly they go out of their way for their customers they are very respectful I'm so very grateful for them being able to help me fine my perfect car for my family I just to say thank you so much

Update: Service of getting car great, fast on point, but let me tell you that warranty ain’t it. Make sure your car is up to part before purchasing!

Rudest people o have ever met before I fill out paperwork basically told me I wasn’t good enough to walk in there and get a vehicle. I can come up with whatever for a down payment, but I refuse to put $1500 down on a truck with four mis matching tires and one was so dry rotted their is absolutely no way you pass inspection on that. She claimed she takes it to three different place? The service was unprofessional and completely unacceptable. I have never had someone talk to me that way. I tell my score and my credit history is about 95% and basically get called a liar. I was so disgusted I kindly said no thank you, I don’t appreciate how you talked to me. I walked out. You are there to sell me a car not be disrespectful. I’ll never go back. It was a waste of my time as a customer! If I could give 0 stars I would!

I would absolutely recommend Carhop to anyone seeking a used car, bad or good credit! I truly felt they cared that I was put into a quality vehicle. The process was very quick and easy.

Was dealing with Ashley she was very helpful and respectful got me into a good car that works out good for me i would Recommend others to come get vehicle from them

Carhop was a blessing to my family. They helped me get a reliable car with no down payment. Their customer service is outstanding and i felt like they really cared about me and my situation more than just selling a car.

I'm a single mom, and I messed up my credit when I was very young. I've purchased 2 cars at CarHop on Glenstone. They have gotten me into a reliable vehicle quickly both times, and most recently Diane made sure I was completely satisfied with my purchase. She even replace the issues my mechanic found a few days after signing. If you're ready to own a vehicle that is your own, with all the responsibilities, CarHop is the place for you.

I had the greatest time here. Diane and Ryan did everything they could to help me get my first car and succeeded!! I definitely recommend this place. The people are nice and they work with your budget. Definitely coming here again!!

The ladies here worked hard to get me into a nice vehicle. I will definitely keep coming back. Very friendly, go getters. They don't slack and are very knowledgeable. The ladies dont treat you with disregard. Amazing, felt like family. Beyond 5 Stars