Capital One Bank N Collins St, Arlington

I love doing reviews but I hate doing negative ones. I used to love Capital One but disappointed to say the least right now. In February I was selling my car through social media. I thought I had a buyer and they sent me a certified check. Maybe I’m too trusting, but I accepted the check because after all it was a certified check. I deposited the check into my account when several days later I discovered that the check has been reversed and I was now over $2000 in the negative. I called the bank only to find out that the check was fraudulent. Again this was in February, February 10th to be exact. At that time I was told by Capital One that my banking relationship would be terminated due to fraudulent activity. NOT FRAUD THAT I CAUSED BUT SOMEONE ELSE’S DISHONESTY. So I took that the account would be closed, even though I was NOT the one who committed fraud, but then the account that was supposed to be closed on the 10th was not closed. I know that banks can see when a deposit is on the way so I’m that time my income tax was on the way. They made sure to keep the account open to collect my income tax check and closed it just after the check was deposited. I was then told that the monies in my account would be mailed to me. This was 2/24. A month later and I’m still waiting on my check. I’ve been out of work due to car accidents and I really need my money before me and my kids are out on the street. Does Capital One care? No! Instead I’m sitting here a month and a half being penalized because SOMEONE ELSE was dishonest. I’m beyond frustrated and angry. I’ve been a cap one member for years now. The saddest part is outside of two ladies I spoke with, no one has cared about my situation at all. I’ve even asked for another check to be cut seeing as how you can clearly see that I have not received nor cashed the first one and they told me they “CANT” despite the situation. So I’ve been told to keep waiting and if I don’t get it in the mail by TODAY to call back and wait ANOTHER 21 days or possibly 90 days in the event they have to do an addendum , for MY money!!! This is ridiculous to say the least and I’m truly grieved by my experience. I don’t even trust the banks! I’m so disappointed.

I've been coming here for years it's been recently remodeled and is very nice on both inside and the outside. The 24hr ATM machines are new and work well. The associates are helpful and don't try to sell you a bunch of junk.

Did not go into the bank did the driver thru. There were 3 ATM machines which was a good thing but no tellers? The lines moved ok...

A little better than most for interest paid on a savings account that is a trade off for no branches and ZERO Customer Service!!! Seems like the trend in the world today, sadly! I will be moving ALL of my business somewhere else!

I went with Capital One several years ago because of convenience... but that has changed. For some reason a ton of branches (all of them) have shut down in my area of Fort Worth. For this reason I'm having to go to other ATMs to get money and am being charged $3.50 per transaction! The alternative is driving 20 miles in DFW traffic to get money! NOT HAPPY!!!

Their website is obsolete. They need better engineers and programmers, even basic web developers can build a website that can help navigate from one page to another. I had issues verifying my contact, despite the number being registered as primary contact. They won't allow me to change my address on the website, since they can't find it, but they can find it when it's a residential address and won't let me set my residential as my mailing address. How weird is that? The customer care is not available after hours, so if you encounter a problem, you are helpless during those hours. Worst banking service I have seen. Please do something about this!

The bank is now closed....so if you have an issue that cannot be resolved with the telephone agents you are out of luck. The bank functionality is okay; however the mark of any good product or service is how issues are handled and resolved and they get an F in that regard. Which is sad because I was really happy with them at first.

Arrived at 1230 today to discover the door locked. Sign says temporarily closed another days permanently closing may 5th. There were workers there and helped an old man but I needed to get out more cash than an ATM allows and they wouldn't help me. Sometimes you need a branch.

Are you people kidding? You have like 5 locations in DFW and you open a service center that has no money? Capital One could do a LOT more to let people know this isnt a bank. Yesterday I joined the likely hundreds of people who found out the hard way. So I got to drive to Irving and experinece that failure of a branch also. Ive had a Venture card for over a year now and the service was impeccable. I was actually excited to bank with Capital One. Now I cant wait to close my new account and my credit card. I want nothing to do with this corrosion of standards. A bank thats not a bank. Wells Fargo has 50 locations in DFW. BOA probably just as many. Even Commerica has more. Capital One is 4 times the size of Commerica. They can do better. They choose not to. They choose to treat their customers this way. Its insulting. Typical bank service may be awful at these others but at least its available. Open just 15 banks in DFW. Install the customer service standards I came to love. The market is obvioulsy a joke and its ripe for the taking. But youre too busy trying to be the Uber of banking. Nonsense. I want no part of that.

Location is closed and ATM is gone. They're making it very difficult to access your own money and they'll charge you for using other banks atm

I am brand new to this bank. My account was compromised by an unauthorized purchase. I called customer service twice they could have cared less. I asked if they could suspend the card as the rep offered nothing. The blocked the card. I was told I would have to wait until the purchase posted before I could do anything. I went to the Arlington office Saturday they were just as clueless. I asked if I could make a withdrawal from my account they asked if my card was blocked I told them it was. At that point they had no tellers at this location and they appeared to not really know what to do. After standing around for several minutes I just left. They didn't seem to know what to do and just left me hanging. So I left with zero resolution. I would not recommend this entity to anyone!

This is so terrible , i am at this location right now , drove 45m to get here and showing open on map before driving down but the building is close , think before driving down here or you waste your gas , i give them big 0 , they need to close down if they not operating than wasting customer gas and time .

I can see Capital one being first to lock up their doors and your money in modern depression... I’ve encountered serious technical flaws trying to complete an online wire transfer and even getting a cashiers check. I came to bank with debit card entered pin my passport and they say they need to do additional identity verification. They call me and their phone system is flawed and broke doesn’t work... It seemed like they were just trying to find excuses not to give me my money.