Capital Fund 1 N Scottsdale Rd, Scottsdale

Hi Phil – We’re so happy to hear you have had a positive experience with our whole team and thank you for the nice review. We hope we can help you next time you need financing!

Thank you! We will be sure to pass along your positive feedback to the team

Hazar - Unfortunately, there are situations that, despite our full effort, we cannot completely resolve. You state that the worst part about working with us is that we do not tell you your payment is late. As I describe below, we are very proactive in sending letters and statements out to our borrowers to keep them aware of the state of their accounts. Of our portfolio of over 1300 loans, currently, less than 1% of those loans are in default, significantly below the industry average. Over 99% of our portfolio understands how to make payments and how to appropriately communicate with our team. We are sad our relationship has come to this point because we want nothing more than to provide a reliable experience to our customers. We wish you the best of luck on your future projects. For the benefit of the reader of this review, but also to reiterate what our team has gone over with you countless times over the last 5 months, here is a timeline of the situation: In August you had problems making your payment. You sent a wire for the payment, and several days later, you contacted the bank and realized the wire had been reversed. We resent you the correct wiring instructions and instructions on how to utilize the functioning online portal. In September, you reached out again to show that your payments were pending in your account, still not received by us. At this time, we had already sent you 2 demand letters for which you acknowledged receipt. However, we still had not received those payments because, as it turned out and we learned later, you were not wiring the funds to us. In October, you were able to make the payment through the portal; this payment was applied to the 9/1 payment we were still owed. So another 10-day demand letter went out, which you responded to say you made your payment. We responded asking for proof of the 10/1 payment, to which you did not respond. In November, we sent out payment statements, and you noticed the account was still in default, so you reached out to dispute but again did not show any proof of payment, and we did not receive payment. In December, we received a payoff statement request, so we sent the statement, which included the late fees and default interest. You again disputed these fees despite having received demand notices. At this point, you were speaking with our Management team, and we had been clear through the entire experience you were in default, and we were not receiving payments. Later in the month, you sent a wire to the correct account, and we received the funds and applied it to the 10/1 payment we were still owed. In January, we again did not receive a payment. Recently, you came into the office and belligerently yelled at our Servicing and Management team for enforcing the documents that you agreed to and signed - which outlines what happens when you do not make payments. We explained that we had received only 2 payments over the course of the last 5 months. As it turned out, you had been wiring money to someone else who has no association with us as you had not been using our wiring instructions. Despite your hostility toward the team, we still agree to waive some default interest for you out of good faith. The characterization of our company that you describe in your review is absolutely false. We DO NOT look for opportunities to take advantage of anyone, and that is why 65% of our rapidly growing business comes from repeat business. We take our borrowers' success seriously; we are here to be a capital partner that allows real estate investors to accomplish their goals without the red tape of traditional financing. Monthly interest payments are part of the risk mitigation strategy the fund uses and are a requirement to take a loan with Capital Fund; there are penalties when borrowers do not uphold their end of the agreement.

Hi CHDL Investments, thank you for your feedback! We listen to every piece of feedback we get to improve our process for our borrowers. Upon reviewing your file, we can see that our professional underwriting team was not comfortable lending more than 50% LTV on the subject property. Our minimum loan amount is $50k, and we could not get comfortable enough with this piece of land on its own to reach our minimum. We are always much more conservative with the leverage we offer on collateral that consists of only land. I understand this can be frustrating as we used this lot as collateral for you in the past, but we were able to cross collateralized the lot with a home in order to make that loan, so it is not an apples-to-apples scenario. We can assure you that ownership has not stepped away; in fact, they are more involved than ever... So much so that this response is being written by one of the owners. We have originated over 8,000 loans and have valued over 15,000 properties in the last 12 years. We work with borrowers within a wide range of experience levels - From 1st-time investors to commercial developers taking on $30M projects. This is not an issue of inexperience or lack of attention to detail. This is a problem because of an expectation of yours that was not met, and I will speak with my originators to make sure we are very clear on the limitations of what we can offer moving forward.

Thank you for your feedback!

Hell Aldin! Thank you for your feedback! We say, we're only as successful as our borrowers!

Hi Jonathan, thank you for the shout out! We look forward to helping real estate investors like you get deals done quickly. Here's to many more Old Town Jon!