Capital Eurocars W Tennessee St, Tallahassee

During a time when supply and demand for cars/truck is pushing the market it is important to have a dealer whose sales staff is tracking market trends and interest rates as predictors for how they should engage in sales. I went to 7 different regional dealerships looking for someone who knows the market. I studied the market every day for over 18 months to be knowledgable myself and found only Justin Harrison and his teammates at Capital Eurocars to be fair in their analysis of market based value. Justin didn't balk at my requests for adjustments. I went in with my best offer and rather than spending time teaching me about the costs of high demand and low supply, Justin checked my research and came back with his best possible offer. He was respectful and thorough the entire time. We met in the middle so that I got a market rate deal. It was a pleasure to do business with him and the entire team at Capital Eurocars. I'm not the kind to buy a luxury car, but as long as we live in Tallahassee Capital Eurocars will be our first stop for purchasing a new car/truck. As long as Justin is working there, he will be our point of contact. He's incredible. Thanks Justin!!!!

I could not have been more satisfied with the service and commitment to ensuring I got what I needed. Claude Rabbath at Capital Eurocars provided the upmost customer service and an extreme pleasure to work with. He was so knowledgeable, personable and provided excellent communication during the car buying experience. I could have not been more pleased. Merci Claude!!

I love Jessica @Capital Euros.. she’s been my goto person since 2019 when i bought my first Gle Amg and made everything super fast and easy for me. My second build was so smooth and she handled everything and stayed on top! Thank you Jessica

Samuel Barnes gave me outstanding customer service from when I initially called on the phone until I leased my new Mercedes Benz. DO NOT GO TO ANY OTHER MERCEDES DEALERSHIP!!!! Capital Eurocars gave me an unbelievable deal for my new lease!!!! I got a more expensive car for HUNDREDS less per month compared to what Orange Park Mercedes Benz in Jacksonville tried to offer me!! I am extremely grateful for Samuel Barnes and everyone at Capital Euro!!!!!

Extremely easy online purchase of a used vehicle at a very fair price. The cash price quoted on their website was what I actually paid (actually it was a tad higher than the final price). Jeremy Christoph was easy to work with. The entire process was about as easy as it could be.

Alex Bouchard service was exceptional. Very professional and he made sure I understood how the vehicle operates. Will definitely recommend him and the staff of Capital Eurocars for car buying.

Alex Boucher was so very helpful through the whole process of purchasing my new Mercedes. He explained so many features and set up my new Mercedes app on my phone and loaded my phone to my new car. He even had a big white bow on the hood when we picked it up!

My Salesperson Alex Boucher was knowledgeable, and helpful with my recent vehicle purchase at Capital Eurocars. Christopher London in Finance was very nice and helpful as well.

Absolutely outstanding. I live in Atlanta, and bought a 2016 BMW without first seeing it. I was a bit nervous that the pics were just really nice....Jeremy C. really helped me out; he drove the car from Tallahassee to Atlanta for me! He's a certified "BMW Genius", which is a real thing, and knows the cars backwards and forwards. Could not be more pleasant to deal with. Patricia C. helped me with the paperwork for the transaction, and that could not have gone smoother. Finally, another man named Jeremy C. (they have 2 Jeremy C's!) was super helpful with the BMW protection products like extended warranties and so forth. All were very professional and knowledgeable. The car arrived **without a single scratch**....even the wheels were absolutely pristine. Capital Eurocars is recommended without reservation. I'll be back when it's time for a Benz, for sure!

I purchased my accord from Jeremy Christoph @ Capital Eurocars.. He made the process easy and painless!!!

Joey Cocchiarella with Capital Mercedes Benz was a great salesman. He was very quick to respond and informative. I had a great experience with Joey and I’ll be back in the future to purchase again with him.

I wasn’t sure what kind of car I wanted when I came in. I just knew I wanted a high-end luxury vehicle. My first salesman was fairly new and didn’t know that much about the vehicle I was interested in. I came back the next day and was greeted by Jeremiah Franklin. What an awesome guy! He knew the product inside and out and was not pushy in any way. He understood when I wanted to compare other brands and was patient while I looked at them too. But he was so knowledgeable and I felt his love for the Mercedes. He helped me complete the sale quickly, and went over and above to train me on all of the new technology and options. Definitely made me feel part of my new Mercedes family.

My wife and I recently purchased a new Volvo XC 90 at Capital Eurocar. We worked with Sales Consultant Adam Kelly, who did a great job helping us select the right car. He is knowledgeable, straightforward, and most importantly he knows and loves cars. We are extremely happy with our purchase and we thank Adam for all the help and support he provided.

Jessica Wade took amazing care of us. She is incredibly knowledgeable and truly wanted us to be happy with our new vehicle. She listened to our needs and didn’t try to sell us anything that didn’t meet them. We will definitely be working with her on future purchases!

We had a superb experience purchasing our vehicle from Nesly Telusme at Capital Eurocars. He communicated our needs accurately to Mr John Sipay Sales Manager and we were able to quickly and easily secure a deal for an amazing car at a fair price and be on our way. The teamwork was outstanding. We highly recommend this dealership. If you are looking for a laid back shopping experience for your next Mercedes go see Nesly!

Ladies and Gentlemen! I've been so impressed with my buying experience from Capital Eurocars! Billy was my salesperson, he was very sharp, friendly, and a great listener. Everyone involved in the process was great! Everything the dealership did was next level, especially their online resource and tech! The cherry on top, was the GM's personal email near the beginning of the process. Fred let me know if there was anything he could do for me during the process I could contact him. I have never gotten that level of service before!

My husband and I (and two small children) had a wonderful experience with Nicholas Black at Capital Eurocars!! My previous experiences with buying a car have always been labororous and stressful. I was expecting the same experience but I was pleasantly surprised to find that our time was respected and the usual price haggling did not occur. Nicholas didn't use pressure tactics and genuinely wanted us to get a fair deal. It did not take long for us to decide on a price and start the paperwork. We drove 4 hours to Tallahassee because Capital Eurocars had the best price for the vehicle we wanted to buy. I was hesitant about the long (total of 8 hours) drive but it was definitely worth it. If you are looking to buy a vehicle we highly recommend Capital Eurocars and Nicholas Black!!!

Every time I come to this place, the workers always act like they don’t want to help anybody. I had to wait almost 3 weeks for an appt just to replace my rear view mirror. Once the day came, I dropped my car off at 8am sharp. and wasn’t told how long it’s going to take, wasn’t told somebody will contact me, and not even offered a loaner car, nothing! I waited almost 5 hours and my car hasn’t been looked at so I just came to pick it up. The advisor Chris was getting agitated and I got my car back very dirty. SMH! Just poorly

Jessica provided a luxury buying experience and treated me like a king. The sales manager Angus provided a great price on the car without all the back and forth. The paperwork was done when I arrived so I did not have to wait for hours to sign. I can be quite demanding as a customer and they passed with flying colors. They are already on my short list when I decide to get my next vehicle. Highly recommended!

We arrived and checked in smoothly and then caught the shuttle to get the rental car! Mr. Parke Stafford sent a video of things that was wrong which was great because you can see for yourself. He called when it was done and we were able to leave the rental there at Mercedes. Mr. Stafford was efficient, polite and professional.

Parke Stafford have always been a top knowledge service rep whenever I've brought my vehicle in for service. This is my second vehicle with Capital Eurocars and he's been my service manager for both my vehicles. He's very knowledgeable and always provide excellent customer service. I drive in from a Albany, Ga and Parke Stafford always make my experience a very memorable one. Thanks Parke for all that you do. Keep up he great work.

I had to service my 2017 Mercedes for the first time, but I also had a couple of additional items I wanted looked at while it was there. I had been putting it off because taking my car in for service with my busy schedule was going to be a nightmare. I cannot tell you how smooth Parke Stafford made this experience. He went 10 steps above my expectations from ensuring that my appointment would be a day that I would have a loaner car waiting, calling to update me on each item or concern I had mentioned and he even made returning the loaner and picking up my car a convenient and positive experience. I felt like I was given the VIP treatment not like I was tying up their loaner car while they rushed my car through service, like some service departments make you feel!

Capital Eurocars is one of the best places I have ever shopped for a car! Park Stafford is the best!!! He is the reason I shop and stay at Capital Eurocars! He is customer oriented, skilled, and knowledgeable! He is the boom! He introduced me to Dustin Durham, who is a salesman at Capital Eurocars and Dustin is absolutely A-Okay! He went out of his way to please me and will do that for his customers! Go see both of these guys at Capital Eurocars - YOU WILL BE GLAD YOU DID!

Best experience every buying a vehicle!! Jessica Wade is the women to see she is awesome! She is very honest, respectful, and an all around hard working good person!! Go see her and I promise you want be disappointed because she loves her job and is willing to work with you. I knew where I needed to be financially to make this work and she did just that for me! Thank you Jessica Wade and capital eurocars for such an awesome experience!!

On 26 Dec. I was ready to leave Tallahassee for my home in The Villages when my daughter-in-law noticed a very low tire that 2 days earlier was low and had air added. Needless to say, I did not want to travel I10 and I75 with a tire going down. My daughter-in-law called Capitol Eurocars and explained and was given a voice mail. I was getting ready to call again when Parke Stafford called and said to come right in and it would be taken care of. He immediately had my car in and replaced the new tire that had been put on in Nov. - Washed my car and wished me a safe trip. Thanks to Parke for a smooth resolve to the problem. He was under pressure with several other customers to take care of on a day with few employees working. He was calm, professional and a pleasure to deal with. Regards, Ann Martin

Mercedes Benz, Service Dept. Just had my CLS-550 serviced for the first time at Cap. Euro. Parke Stafford did a great job of keeping me informed and getting the repairs covered under extended warranty I bought with the Car in May 2020. While the service bills are the worst part of owning a Mercedes, the issues were addressed, repairs made and the car drives like a dream. Thanks Parke!

I brought my older Mercedes in for service to diagnose some performance and parts issues I have needed to address, given the age of the car. My service advisor Park Stafford went through everything in detail and helped me with a step by step approach to prioritize and diagnose my service needs. He was great as always keeping me informed along the way, identifying the most urgent performance issues that required attention, and worked with me on determining a plan to address the less critical needs over a period of time to fit within my budget. Park Stafford is always committed to providing great customer service and satisfaction. I know I am always in good hands with the expertise and attention he provides. He’s one of the best!

I just bought my car at Capital Eurocars and experience was amazing. My sale person was Jessica Wade, and she assisted me from start to end with great customer service, knowledge about the car and prompt reply to my questions. This was such a fun experience and I love my new car. Thanks Jessica and all the staff at Eurocars. You guys are great!!

As always, Parke Stafford has done an excellent job providing service to our cars. After working me into the schedule he provided a thorough description of the work done and returned my car quickly. Parke is an asset to Capital Euro Cars.

I’m a first time Mercedes Benz owner and I have to say that my service visit with Capital Eurocars was nothing short of excellent. Service Consultant Parke Stafford provided timely service and thoroughly explained the maintenance details pertaining to my vehicle. He was very knowledgeable and provided details and recommendations that will maximize my vehicle’s performance and life span. Thanks for your commitment to quality service, Parke!

I am completely satisfied with Capital Eurocars. I recently had service on my car and the associate (Mr. William Gilkes) was extremely helpful to me. I haven't had my car serviced in quite a while and he helped me to work out a long range plan explaining what should have priority first. The use of email and text messaging was a really really nice touch as I had direct communication with him. A professional in every sense of the word. I am very pleased.

My service experience at Capital Eurocars was excellent. I made an appointment with Parke Stafford to have my Mercedes airbags replaced due to a recall. The Mercedes was repaired in a timely manner and Parke provided me with a status report along the way. Capital Euro is lucky to have a service advisor who has excellent customer service. If you need work done to your Mercedes, contact Parke Stafford at Capital Eurocars.

Dropped off my daughters car for an oil change and engine light. My service girl was amazing she was so kind and sweet. She really is very knowledgeable and made me feel welcome. Thank you jessica you are amazing and cant wait to see you again. Her bubbly personality is truly a great addition to BMW.

Shopping for a used car is daunting. Shopping for a used car from 2.5 hours away is even more daunting, but Jessica Wade made the process easy! From the time I contacted her about a car on their website, she was always efficient, honest, and helpful. She and the rest of the folks at Capital Eurocars went above-and-beyond to make the transition smooth. It was well worth the long drive to Tally to work with the folks at Capital Eurocars.

Jeremiah Franklin was very friendly and helpful in our recent purchase of a new MB GLB. I think we got a great deal. The staff in the parts department as well as all others we worked with were also helpful. Stafford and his team did an excellent job of sticking with a very difficult repair and taking the time to do it right. I am very pleased with the results. Thanks to all.

Purchased a vehicle this week at Capital Eurosports. Overall one of the best experiences I've had at a car dealership. If you are looking at purchasing a car here I highly reccomend asking for Joey Cocchiarella as a salesman. He went above and beyond to make sure it was a smooth process from the test drive all the way to signing the papers. One of the friendliest and most knowledgeable people in the car industry I have met. Definitely passionate about what he does. I plan on coming back for future vehicles inquiries.

This is our second Mercedes purchase at Capital Eurocars from Bruce Parker, who takes all of the stress out of purchasing a car. He is very professional, extremely knowledgeable and provides individualized service during the sale. We did a complicated custom order and Bruce reviewed each of the features with us, researched whether an option could be provided with the packages we were purchasing and then rechecked the entire order. Bruce sent email updates as our GLC was being made and let us know how far along in the process we were and when to expect our new car. When the GLC arrived, it was exactly as ordered and Bruce spent a great deal of time reviewing all of the controls and safety features. In addition to his being extremely knowledgeable on Mercedes and automobiles in general, Bruce is easy to be around and brings a calm to the car buying experience. Could not recommend him any more highly!

A very good service. We drove very early from Albany, GA because the service here is really bad; since we arrived to the facility, Sam Lester receive us with a smile and understood our needs. During the waiting time, he provide us comfort and information about the progress. This is our first time at Capital Eurocars but I am absolutely convinced the we are starting a partnership for many years.

Service Advisor Parke Stafford always does a first-class job in managing the service of my car. It's a busy service department yet Parke seems to always know what is being done and keeps me posted on an expected completion time. His personal touch elevates this dealership above others I've dealt with.

Great service from Capital Eurocars Mercedes. Specifically, we have worked with Parke Stafford the last few years getting or MB serviced. This year, as in previous years, his attention to detail and followup is superb. Ask for Parke, you will be happy you did.

I recently took my car in for a last minute appointment to have it looked over before my warranty expired and Tony Taylor was incredibly helpful. He went above and beyond to make sure that my car was ready to go before I had to leave town and provided me with a loaner car for the couple of days that my car was left at Mercedes. Tony was very accommodating and easy to work with and provided excellent service.

Terrence Purvis was fantastic to work with, from the start to finish of my vehicle purchase. I chose this particular car and dealership, even though it was further away from my home, due to the quality of both the vehicle and the salesman. I could not be happier with my decision. I absolutely LOVE my new car and will recommend Capital Eurocars and Terrence (Trey) to everyone I know who is looking to purchase. He made the transaction effortless and I am beyond satisfied. Thank you!

My service representative Anthony Taylor was awesome! I showed up without an appointment because a warning light came on so I drove straight to Capital Eurocars. Anthony figured out quickly that I needed a new battery and he put my car right in. Within the hour I was back on the road and my New Battery was covered by warranty so it as no cost to me. This is the same type of service I get from Anthony every time I come in and I get treated as though I'm the only customer they have.

Joey Cocchiarella - He was very helpful and patient, he’s a wonderful role model for my son. He works hard at learning his craft and hope to buy more vehicles from him in the near future. Thank you helping us get our new car.

Joe Trozzo gave us excellent service. We came in for a recall on our airbag and he was very helpful. The customer lounge is nice and comfortable to wait in. We have used Capital Eurocars for several different services on our Leisure Travel Motor Home, built on a Sprinter 3500 chassis. and have always been pleased. Except this time the scheduling of a recall was a real pain. I don't know if it was because it was a recall and that comes from a different area or what but it took several calls and every time they want all your information AGAIN. On one of the calls we were redirected to different people 3 times. Anyway, very pleased with Capital Eurocars but not pleased this time with trying to schedule this particular service.

Terrence Purvis was fantastic to work with, from the start to finish of my vehicle purchase. I chose this particular car and dealership, even though it was further away from my home, due to the quality of both the vehicle and the salesman. I could not be happier with my decision. I absolutely LOVE my new car and will recommend Capital Eurocars and Terrence (Trey) to everyone I know who is looking to purchase. He made the transaction effortless and I am beyond satisfied. Thank you!

Capital Eurocars Mercedes Benz Service Advisor, Tony Taylor has been doing an outstanding job. We have been going to see him for five years and can't imagine going anywhere else! He is courteous, accommodating to our needs, and keeps an excellent line of communication in regards to our vehicles. He takes time out of his busy schedule to either just say "hello" or to explain our cars. We look forward to him taking care of all of our cars!!! I highly recommend you stop by and get to know him!

I recently took my car in for a last minute appointment to have it looked over before my warranty expired and Tony Taylor was incredibly helpful. He went above and beyond to make sure that my car was ready to go before I had to leave town and provided me with a loaner car for the couple of days that my car was left at Mercedes. Tony was very accommodating and easy to work with and provided excellent service.

Thanks Jessica Wade for taking the time to help me with the purchase of my new vehicle. You answered all the questions I had regarding the vehicle. The process to finalize the paperwork was so fast and efficient. I highly recommend Jessica and this dealership for your next purchase of a vehicle. Thank you again for your time.

First, to anyone needing a new car right now I want to say I FEEL YOUR PAIN! Everyone knows that right now is a terrible time to buy a car, it’s downright torture. That being said, Samuel, Nick and Chris in financing at Capital Eurocars made it an absolute joy to get me in a beautiful new car at a price under Kelly Blue Book (RARE). Stop checking Autotrader for cars 300 miles away, forget Carvana and Vroom (are you really going to drop five-figures on a vehicle, sight unseen?). Go to Capital Eurocars, find the one right for you, and close that deal TODAY. Sadly, it’s only getting worse out there, not better (LGB).

Jessica Wade is a class act. Extremely professional, friendly, helpful, in no way pushy, and definitely made me feel comfortable throughout the entire process. I got the car I wanted at a fair price, and I was pleased with the experience. Finance manager Chris London was helpful and friendly as well. I highly recommend working with Jessica Wade; I'm so glad I did.

Update: received a call from Joe the service manager, he apologized for my experience and assured me I will have a different advisor next time I visit. I appreciate him taking the time to call me and also taking accountability for his employee. I’ve had a horrible experience at this dealership starting from my salesperson, but it only got worse with the service department. Kris in service gave me the absolute worst customer service I’ve received. Never expected this kind of treatment when buying and servicing a vehicle but even less a Mercedes. I literally want to trade my car just because I never want to go to this dealership again. I did let Kris know how awful his service was and he never even apologized. He never gave me a time frame for my car and told me to just go wait. He let me sit in the waiting room for 2 hours before I asked about my car. He then finally went to check on it just to find out it hadn’t even been touched and 2 cars were “ahead of it” so it will “be a while longer” when I got upset his excuse was “everyone has to wait on Saturdays.” I told him that’s fine but you LET ME KNOW that I am going to sit there for 4 hours waiting if that’s the case. From the beginning he was unprofessional but at the end he even tried to tell me I did not have any warranty on my car when it does have CPO warranty. He then realized his mistake…. Everyone makes mistakes but this was just the cherry on top to his horrible customer service. Mind you all I needed was my battery tested. I wouldn’t recommend this dealership to ANYONE.

3 Days and not a single update on my car… I dropped my car off three days ago for one of the first scheduled appointments of the day. This was a confirmed appointment and I had provided a written and verbal description of what my concerns were that I wanted them to check out. To date, I have not received a single call or text message from the service department to update me regarding the car’s status. I phoned and left multiple messages with the service department, which were not returned. I came to the dealership on the third day, to find they had one service advisor who actually told me he “just worked for the BMW side.” He said there were no notes in the system on my car and he could not tell me if a diagnostic had been run in all this time. He could not see where anything had been done regarding my car. I was asked to just come back on Monday and check then on my car. I inquired about a loaner car in the interim. They had none. I was told to just come back Monday morning. I was not guaranteed that a loaner car would be available then. I just told him to retrieve my vehicle. I had waited for this appointment for three weeks. To have a high end dealership provide this type of disregarding and lackluster treatment to customers is unacceptable. I have talked with some family members and friends whose children will be students at the local universities this coming falls, one family that will have two students driving a BMW and a Mercedes. I shared this experience with them so that they will NOT have their cars serviced here. There are other options for service in the immediate area where you will be valued and appreciated as a customer.

Captial Euro Cars is not my home dealership; however, this is the second time I have had to come to this dealership. This time I arrived at 4:00 with a screw in my run flat tire. Both times I have come, William Gilkes has been my advisor and he is always AWESOME! To start with he had to make numerous calls to locate the warranty information on my tires and because of the time and I had driven an hour to get there; he set me up in a rental and advised if he couldn't get it ready the next day I could keep the rental an extra day. Well, needless to say my car was ready the next day. Upon my entering the dealership, until I picked up my car Mr. Gilkes treated me with kindness and not one time did I feel he was being inconvenienced by my visit. He was courteous and my visit started with warm greeting and ended with a warm see you later. He really exemplifies great customer service and the quality of service he has provided to me on my visits, I will always remember. C Monismith

I worked with Samuel Barnes. Samuel was very patient and understanding as I had a lot of questions. He also did a great job of explaining the features on my Mercedes to ensure I was comfortable in my new vehicle.

I just drove two hours to buy a Sprinter that I talked to Claude Rabbath on the phone about. After leaving work early and driving from Panama City I was informed that the vehicle is not for sale. It has an open recall and they can’t sell it. It would’ve been great to hear that from the salesman before I wasted half of the day.

They are a great servicing center for BMW and Benz. Very quick. Best if you schedule your service. They offer shuttle service to drop off and pick up. Fresh brewed coffee with a real coffee machine that actually tastes really good. Service consultants are very personable and professional. They went above and beyond each time I was there.

Ms Jessica Wade was so helpful and efficient, She returned phone calls expeditiously and she got all our needs met in a timely manner . Would definitely refer her to others..

Jessica Wade was AWESOME!! She was professional and patient as it took a while for me to get the vehicle on my insurance. She made sure I was comfortable and well taken care of! Jessica answered any and all questions that I had for her and made sure that the car buying processes went as smooth and quickly as possible! I will be sending all of my family and friends looking to purchase a Mercedes Benz to her!

Jessica Wade is by far our favorite dealer to work with. Super kind, helpful, knowledgable about the vehicles and went well above and beyond on our sale.

Back again this year, this time with excellent service from Jessica Wade. She went out of her way to make sure she did everything possible to help us out -- highly recommended for anyone. Thanks Jessica! We had a great experience buying a car at Capital Eurocars, with everyone but especially with our sales consultant Mike Tepper. His patience and helpfulness set a new high standard in our car buying experience. Thanks Mike!

Trey Purvis did a good job of getting our car up to us after we located it for them. We had stopped in a couple of weeks earlier and took a test drive in the new G30 series 5 Sedan. My wife liked it and some of the features, but knowing her, I would be the one driving so with CEC not having anything in stock, I proceed to use the BMW app and build one on line and afterwards spoke with Trey when I sent in my quote request. I had located a 99 percent match at another dealer and he was able to secure the car and get it up to us to close the deal. Very happy with the trade and outcome.

I recently had to have my car towed to Capital Eurocars in Tallahassee, Florida. Mr. William Gilkes was prompt in reaching out to me about getting my car looked at repaired. The process was easy with text notification and also a number to call him if I had any more questions or concerns. He really made my experience a pleasant one. I felt at ease and I’m very happy with the repairs and so thankful for his help and all the service techs that worked on my vehicle. I most definitely will be back and would recommend them to anyone needing service for a foreign vehicle.

One of the best car buying experiences I’ve had! Upon arrival Mr.Michael Tizzani had the vehicle already pulled up to the front and ready for me to see. Michael was very helpful and not pushy at all. He allowed me all the time I needed to check out the vehicle and make a decision. Everything including the paperwork went smoothly and was rather quick; Mr.Tizanni was on top of everything and I’ll definitely be recommending others to go see him!!

Words cannot express how I felt when I received my custom design 2020 Mercedes C300 sedan from Capital Eurocars. If I had to use a word, it would be OUTSTANDING!. My sales rep, Jeremiah Franklin, bent over backwards for me to acheive what I wanted and expected for my first Mercedes Benz experience. Besides, providing me with excellent customer service,he was very professional and chic. He was also very knowledgeable of the Mercedes Benz automobiles as well as the standard and premium features. I especially, loved the way he made me feel: comfortable and easy to deal with. He was also a very good listener. Meaning, he probed and asked the right questions to find just what I was looking for. He truly went the extra mile. For this act of kindness, I will be forever grateful. Again, thank you to Jeremiah Franklin at Capital Eurocars Tallahassee, Fl for making my first Mercedes experience a moment that I will always treasure. Wow!

Mr. Parke Stafford has always been professional and friendly. He has always made my visits to Capital Eurocars very welcoming. He understands the workings of my car and has always given me the right advice as to what needed to be done. I have watched him treat other clients with same respect and professionalism. Dr. Ebenezer

Jessica Wade was absolutely one of the best I have ever dealt with in the purchase of a new vehicle. She was very customizable oriented and made sure that all our concerns were addressed. I have purchased many vehicles in my life and this has to be the most pleasant experience in my life time.

HORRIBLE SERVICE DEPARTMENT!!!!! I had some of the worst experiences with the service department at this dealership!! So horrible that recently I traded my 2016 Mercedes Benz because I Absolutely hated taking it to this dealership. One incident I made a reservation for a service appointment requesting a loaner because I m in the medical field a had to be at work for a procedure with my cardiologist. I was told that I could not get a loaner car because this particular service would only only take 30 -40 mins. Unfortunately for me it took 2hrs and I was extremely late to work not to meantion the drive there took an additional 45mins since I work in Thomasville. I was almost 3 hrs late for work. I was so humiliated,angry,and embarrassed. Never in my life have I ever been this late for work. Of course I should have been written up but my office manager empathized with me regarding the situation. She too expected better from Mercedes!!! To compensate me for the inconvenience I was tolded by the service manager ,Joe next time to talk directly to my representative( Joe Turzzo)! I couldn't believe it!! It was as if no one care about the inconvenience to me. Oh but they rush to get my car service done faster! The next service I had to have I decided to let my fiance take my car and drop it off for. I just had a fear that something would go wrong like last time and I didn't want to be written up at work. I made the reservation with my service rep just as I was advised and requested a loaner car for my fiance. He assure me that he would have one available for him upon his arrival. When my fiance arrived early that morning to drop off my car there was no loaner car available. He was told that they would shuttle him to enterprise to get a vehicle contracted through Mercedes. They dropped him off at enterprise and left him. When he was finally waited on at enterprise, he was told that didn't have anymore loaner vehicles. He waited 2hrs for the Captiol Euro shuttle bus to pick him back up and set there for hours waiting on them to finish the service. He missed two important business meetings. When I spoke to my service representative (Joe Turzzo) he apologized and said that he could give me 10% off my service! Are you kidding me!!! This was horrible service and bigger slap in the face offering me 10% to compensate for the inconvenience. I begin to think what if I would have taken my car myself, I would have been written up for being late. The worst part is no one seemed to care! The sad part is I loved Mercedes and recently got approved to buy a new Mercedes. My dream car is the CLS 450. I decided not to get it now because this is the dealership that would have to service it and I was told Albany is even worst by one of my patients!! I loved my mercedes but hate having it serviced at this dealership!!! I traded it because the service experience was truly horrible and I dreaded taking it there!!! I do expect more from Mercedes!!! I have recently spoken to someone who said he is sorry I had those experiences but he had never. That was good know. Unfortunately this was my experience and I will never forget it! I was always told they were short staff when my services would take a while but is this really the customer's problem! Mercedes moto is The Best or Nothing. I received far from the the Best from this dealership's service department!

Jessica Wade was my Sales Adviser. She was knowledgeable about the vehicle and respected our mutually agreed upon time-line. Her follow-up was impeccable. I'm thrilled with the outcome, I purchased a 2015 certified Mercedes-Benz SUV.

We have had BMWs for years so we have encountered many sales people and many dealerships. This was by far the best experience we have had in a very long time. Our sales person, Michael Johnson, was efficient and very determined to find exactly what we wanted. He was so helpful and so kind. The entire dealership was wonderful. We were shown all the features of the car and even met all those involved with the car. They worked as a team. The experience couldn’t have been better. I highly recommend the dealership and Michael Johnson!

Parke Stafford is the best! I recently took my Mercedes in for brake work and I was totally shocked that the service was done in a precise and timely manner. He's been my service advisor since around 2014 and he has never disappointed me! Always thorough in discussing my services and recommendations for future services that i might need! I have total confidence in him and I would recommend him to anyone that needs services done to their Mercedes!

Claude Rabbath at Capital Eurocars in Tallahassee Fl was a superb salesman and extremely helpful when we bought a Mercedes Benz without even physically seeing it! An online purchase due to the distance, Claude provided pictures and eased our mind throughout the whole process! If they provide such service on a virtual level, I can’t imagine how much more in person. We never met Claude but his attentive and caring actions to all the details and concerns regarding our purchase was outstanding! We are a very happy customer. 😁

Parke Stafford is the best service manager I’ve worked with at Capital Eurocars. He always responds promptly and explains throughly any service that needs to be done and works hard to resolve any issues. Most of all, he is patient and kind! Give him a raise!

Joey Cocchiarella introduced me to a great CAR experience..Being knowledgeable and choosing a car for us made our car shopping experience easier..also having a car that will be reliable and help save us money while driving a auto that is perfect fit for the family...he will not STEER YOU IN THE WRONG DIRECTION. THANKS JOEY

Brought in my car for a tire change at 4pm, the sign posted said they were open until 7pm. At 7pm they had not even looked at my car even though I was waiting on my car in the waiting room...AND on vacation. I had to get a hotel room overnight. I came in the next morning at 10am...they had been open for several hours. They STILL had not looked at my car. I am loosing 2 days now of my vacation. They convinced me to buy 4 tires and was on the road by 1pm. The tires were all soapy looking. They didn't even wash the car. This is the WORST MB dealership I have EVER been to. Stay far away from this one!

Always a great experience when we bring our cars for service here! Parke Stafford goes the extra mile to make sure we are well taken care of, including arranging a nice loaner car so we can run all our errands in Tallahassee. This is super helpful since we drive almost two hours to get to the dealership. He gets our car in and out as quickly as possible so it’s ready to go when we need to leave on our drive home.

I contacted Mercedes Benz regarding the airbag recall on my vehicle. My information was taken with a promise to call back to schedule an appointment after ensuring the part was available at the dealership. The day of my appointment I was running late from another appointment and after calling the dealership I was looking for them to reschedule; however, they told me to still bring my vehicle in. The service area was immaculate and provides you with several types of refreshments and drinks. While there I got to interact with all the staff because absolutely EVERYONE was engaging (service employees, sales associates, sales manager, and even the tow service guy). After repairs were complete my vehicle was returned sparkling from the courtesy car wash. My service associate, Anthony Taylor, was very friendly, attentive to any concerns, and was not pushy or aggressively trying to get me to get my next service done at that time. My service experience, matter of fact, my whole experience at Capital Eurocar was absolutely outstanding.

Parke Stafford was great at making sure I received the service needed.He explained what was being done and why. He made sure I had transportation while my vehicle was serviced. He is always very professional when he work with me. I only ask for him when I make appointments. Parke is GREAT.

Capital Eurocars has been wonderful to deal with -- we put a lot of miles on our car as we travel a lot -- but it's a great car to drive so no complaining. Because of that, we are in for servicing a bit more often than the average customer, and I am very thankful for Parke Stafford and his help with setting appointments and taking care of everything efficiently and graciously! Thank you!

Tony is the ABSOLUTE BEST in service! He is so helpful, he is fair, he is honest-- this is a mouthful for anyone who is a mechanic or vehicle repair expert. He was incredibly responsive during my visit and my car was squeaky clean when I got it back! He called me to make sure I knew my pickup time and it was ready when I needed it! Thank you, Tony Taylor, at Mercedes Service! See you next time.

As one of the few owners of a smart car electric drive, I was concerned about the airbag light on all of the time. Without hesitation, Joe Trozzo took the time to contact some of the service employees to see if they could check out the problem with my car. In for service three days later with round trip shuttle service to and from home Eurocars showed me that they are a true Mercedes Benz dealer. Thanks Joe and Eurocars.

Claude Rabbath at Capital Eurocars was awesome! This was my first MB experience and Claude provided me with first class service all the way. He was extremely knowledgeable about the vehicles and did not put on any pressure to close a deal. I would definitely recommend Claude and Capital Eurocars to my friends.

Parke Stafford was a great service consultant! This was my first experience having my Mercedes serviced at Capital Eurocars. Parke explained everything in detail, he answered multiple complicated questions quickly and professionally! I highly recommend Parke and this dealership! Thank you!!!

Parke Stafford assured that my visit to Capital Eurocars was smooth and efficient. He explained the process and what to expect very well. He was courteous and knowledgeable. When I called him with a follow up question later in the day he was prompt in returning my call. As a customer service professional I take special notice of exceptional customer service looking for best practices. Parke demonstrated several. He listened, understood the purpose for my visit and paid attention to detail, while being respectful of ,my time. Thank you Parke for your outstanding service.

I worked with Jeremiah Franklin on a used 2016 Ford Explorer with low miles in mint condition. The car was priced very competitively. Jeremiah was well informed about the vehicle and was very helpful with the whole process. There was no “high pressure” tactics - that clearly was not what Capital Eurocars or Jeremiah was about. I’ve had the vehicle for two weeks now and couldn’t be happier. In my experience, one of the most telling things is repeat business - I’d contact them again if I were looking at another vehicle. Thanks Jeremiah and Capital.

My new advisor Joe Torzzo was great. Finally got my new tires Alignment and the windshield washer fixed. Joe is easy to deal with. Extremely friendly. He was swamped covering others vaca.m but was never frazzled. Glad to have him as my new advisor.

Bruce Parker was the excellent salesman who assisted me with the purchase of my E300. From the start of the process, Bruce was very attentive to detail. He took a great deal of time and patience explaining every feature of the car which lead to my decision to purchase the car. If you are in the market for a great car and a good deal, I would recommend Capital Eurocars and Bruce Parker.

Tony Taylor is awesome! He has been my service advisor for three years and I cannot say enough good things about him. Tony always goes the extra mile to assure me my car is in excellent hands. He always takes the time to answer any questions I have, explains the service in ways I understand, very patient and just an all around good person. Tony knows his job and does it excellent!

I recently walked into the dealership here in Tallahassee and met a very nice young man named Michael Johnson. When Micheal realized I needed a little more guidance and perhaps a special search for the specific vehicle I wanted...he was quick to assist and guide me! He found the perfect SUV quickly and and made the whole experience fun and hassle free! He was truly a joy to work with and I would recommend him and the dealership to anyone! Thank you Michael...you are the best!!

Parke Stafford is an absolute star. He made me feel welcome, and listened carefully to what my needs were, and performed exactly the services that I required. My car was in an excellent condition when he handed it back to me as well. Thank you Parke, it is such a pleasure doing business with you.

During my recent visit to the service department at Capital Eurocars Parke Stafford went above and beyond to ensure that my repairs were done properly and in a very timely manner. He provided excellent communication and made sure I completely understood every aspect of my visit and also explained in depth the work that was being done. I highly recommend this dealership as well as Parke.

This was by far the most positive and pleasant new car buying experience I have ever had - thanks to Michael Johnson, Jeremy Christoph and Jeremy Corniel! 5 STARS ALL AROUND!!!. Unlike previous experiences at other dealers, I did not leave with a headache, wondering what actually just happened to me! Of course a BMW is a great car, but NOT if you drive off the lot in a daze not really understanding how to work a zillion buttons and bells! Or what you really paid! Michael, Jeremy and Jeremy took the time needed to make sure I understood and was comfortable with every aspect of a new car purchase. I hope to work with them again in the future. Thanks guys!!! You're the BEST!

I have had a good experience and bad. I took my car in one day to get the Oil leak and Coolant leak fixed as well as the brake light fixed. I payed for the Oil leak and Coolant leak but I guess my service manager had a miscommunication with me about the brakes being fixed. That's a no biggie. Took it in a few days later to get the break light fixed. Paid for it and everything. Get the car back when they were closing and immediately notice the brake lights still on. I drove it for a good 15 days just waiting for that light to come off. Didn't ever come off. I got tired of this and didn't want to go back to the dealer to get them to fix it so I reinitialized my DSC and got the Brake light removed. I know you can do it a easier way with the service menu in the car but that didn't work so going this route fixed the issue for me. I don't know how you miss that big RED Brake light and think the service is done. I asked for the Light to get removed and it never happened but they did replace the part causing it so that's good.

Had a great experience at Capital Euro car. My service manager Anthony Taylor was fantastic he was waiting for me at my appointment gladly and put me into a loaner car. I picked up my a car exactly when they said it would be ready, no surprises. Excellent service, quality workmanship, what more can you ask for?

Lee Woodruff has been 'my guy' at Capital Eurocars for the past 4 years. He always goes above and beyond and truly makes my interaction with the dealership a pleasurable experience. He walks out to greet me as I pull up and then opens my car door for me when I leave - it makes a difference. Thank you for all that you do for me Lee, its been a great ride!

Parke Stafford was a great service consultant! This was my first experience having my Mercedes serviced at Capital Eurocars. Parke explained everything in detail, he answered multiple complicated questions quickly and professionally! I highly recommend Parke and this dealership! Thank you!!!

My husband and I were amazed by the personal attention provided to us by Dustin Durham. We were just beginning to look at AMGs and Dustin not only found a perfect match for us, but was there with the trade of our old car! He quickly responded to all questions and had our new vehicle ready for delivery with a beautiful bow! He checked in after the purchase to ensure everything was still going well! It is this level of service that will keep this family purchasing at Capital Eurocars!

I've worked with Parke Stafford on all my Mercedes' since 2008. He is unfailingly friendly and helpful. During a recent trip out of town a check engine light came on and Parke made himself available on a Sunday to make sure I knew where to go to have it dealt with. Mercedes and Capital Eurocars are fortunate to have him and I'm proud to call him a friend.