Canvas Credit Union Drake Branch Research Blvd, Fort Collins

The ATM took my cash and had an error. It didn’t count it and it was also unable to return anything. I’ve been told I would have my money back in 24 hours, then it was 5 days max, and now it’s four weeks. I am still in limbo for four weeks till Loomis can account for my money. Im hoping that none of my money goes missing in this mess of an accounting process and I actually have this solved in a month… This is a common, known issue at canvas. Thanks for the many restless nights as I wait on my money… Tori has been amazing with helping me though this frustrating situation though, so props to the staff at this branch.

Their outdoor atm malfunctioned and didn't deposit my cash into my account and didn't return it. Every time I've tried to talk to someone at canvas I've been told that despite it being one of their machines they can't do anything to help me. They put me in contact with one of their supervisors, Caleigh, who responded to one single email, didn't call me when we had scheduled a time to talk over the phone, and refused to speak to me when I called them to follow up. If I could post a banner in front of this bank saying they'll steal your money and to go literally anywhere else, I would.

I called the Fort Collins Branch to see what information i would need to bring in to start a free business acct. The man that answered asked for my information because i do have a personal acct with them. I asked them what i needed to bring in for opening a business acct. He asked me " is it a LLC" i said no it is not and he said he didn't know what i would need and transferred me to someone else. The man that transferred me did not inform the other person why i was transferred and i had to go through the stride again. The lady then asked me if it was a LLC i said no its a soul proprietor business and then proceeded to list all their options they had for business accts. I already know which acct i want to start i just wanted to know what paperwork i need to bring in so i dont have to make two trips to the bank. This is the worst service i have gotten from this bank. I will be looking for another bank to start my business actt with.

I've been a member here since Norlarco, but after visiting 2 branches today, unsuccessfully. I'm thinking about taking my business account elsewhere. I was worried after partnering with CSU/name change to Canvas, and now I see why. They have grown to big, no time for the little guy anymore. Looking for local better banks!!!

Tried getting some quarters for the laundry machine. They inform me that I can only get $10 because of the "coins shortage". Walks to the cashier, nop they can't do it since I am not a member. Drives to well's fargo and I get $30 in quarters. I guess there's no coins shortage at wells either. If I was to choose to open an account between the 2 banks, guess which one I'd pick!

Marlene has been beyond helpful in not only setting up new accounts for me but also imparting general financial advice on how to build my credit and manage my cards. I’m so impressed with their professionalism and ease of establishment and the tiered savings account is way better than at my old credit union! It’s too bad the debit cards aren’t better quality, though.

Absolutely the best banking experience I have had. This location has a team of Allstars! They literally turned a bad day, for me, into a positive day. Every experience with the personal bankers here at this location has been a fulfilling, over the pass year. I really thought I messed up, and they resolved everything above and beyond expectations. Im proud to be a member of the branch! Thx for being Awesome!

AVOID THIS CREDIT UNION AT ALL COSTS. They are like basically any other for profit bank. Except they have customer service that is the equivalent to PayPal automated line. They will literally waste atleast an hour of your time every time. Your better off using an internet bank based out of Nigeria.

Fun story: I work in an office across the lot and needed cash for the vending machine, which only accepts $1 and $5 bills. I walk over to Canvas, withdraw $20 from their ATM, and head inside to get change. (My bank will reimburse the ATM fee). The teller asks if I'm a member -- I am not. To my surprise, I'm told they cannot break my $20 bill. Seriously? He asks a manager. Yep, cannot exchange my U.S. currency because I'm not a member. Just a policy, sorry. Cool, well you've just ensured that I will NEVER be a member of this credit union. Slam dunk customer service!

I had an account with PSCU for several years and finally switched to a different bank. Here's what I liked about them: 1) Like any credit union, they don't seem like a gross corporation. 2) Their tellers can be hit or miss, but in general they were very friendly. 3) Labradorite granite counter tops Here's what I didn't like about them: 1) Their website is significantly worse than average. It used to be quite archaic, yet usable. They recently updated it, and went through a transition period of more than a month in which it was barely functional. The authentication redirects to a third party popup that gives the impression the site has been hacked. It made me quite uncomfortable to log in with it, and it didn't have an account picture/phrase like other banks do to verify that everything is legit. I got the impression that their site isn't very secure, and it certainly isn't very professional. If there can be such a huge amount of incompetence in updating their website, I have no faith that my information is secure. Even after all these updates, it still feels archaic and buggy. 2) I asked a teller to set me up with paperless statements, and was told I'd have to do that online. I signed up for paperless statements, yet they continued to send me my statements in the mail--probably another bug in their website. 3) Their mortgage rep for northern Colorado (Colby, if I remember his name correctly) is completely worthless. I wanted to meet with him to discuss whether PSCU would be a good mortgage lender for me. I left multiple voicemails and still hadn't received a response after a couple of weeks. Finally my wife got a hold of him and set up an appointment. I took off work to get there, and he didn't even show up. The manager on staff apologized profusely and promised to make sure the guy would get right back to me. He never did. I'd hope he's been fired by now, but if PSCU is keeping this guy on staff, then they obviously don't care much about the quality of their representatives. 4) I stupidly allowed my checking account to be overdrawn after transferring most of my money to another bank. Luckily, I still had enough money in my savings to cover the amount, and the money was automatically transferred to handle it. However, I got charged $20. I pointed out that I had been a loyal customer for years without a single overdraw and asked them to waive the fee. They refused, pointing out that the fee is normally $30+, so they had already given me a break. While I was standing there at the counter, I literally overheard the next teller over telling their customer that, 'we don't really have any fees here--we're laid back like that.' Anyway, there are a lot of annoying issues that have made me dissatisfied with PSCU for pretty much the entirety of the time I had accounts there, and I now feel a sense of relief at having closed out my accounts. Good riddance.