Canandaigua National Bank & Trust, Wealth Management Pittsford Victor Rd, Pittsford

Purchased a used car and this bank ended up financing the loan. I kept the account in perfect standing for years. Then I was in an accident and the vehicle was totaled. I thought my insurance company was going to pay off the loan, and I would owe my deductible to my insurance company. Well, my insurance company payed off the loan, minus the deductible...so that apparently I owe my insurance deductible to the bank. That would have been fine, except that no one told me! So this bank waits until I'm more than 30 days overdue on my loan payment to call me and see what was going on. As soon as I became aware of the situation, I immediately made payment in full and satisfied the loan. Despite these very unusual circumstances, and despite my immediately taking care of the issue, CNB refuses to remove the late payment listing from my otherwise perfect credit report. Will never do business with CNB again.