Cadence Bank - Trussville Branch Edwards Lake Rd, Birmingham

I have a small business and have been using Cadence Bank (the Trussville branch) for a little over a year now. I actually love going to their bank. It's so refreshing because it's how banking USED to be. When you walk in, you are immediately greeted by the tellers and the bank manager (Ross) or the assistant branch manager (Bridget). They make you feel like you are family and not a waste of their time, like other banks often make you feel. If you need a personable, banking experience and want to have a bank that will ACTUALLY listen to you when you come in, then i highly recommend Cadence bank.

Cadence is a great bank, they are not only very professional but also remember you by name from one visit to the next. I am so thankful to have found such a great bank for my small business. Thank you to the manager Ross and his team for making small business banking easy!

Horrible customer service. Sign up for overdraft protection yet, it never does it, not even by a penny. Was told that I had to go in to sign up for the overdraft credit limit, went in to see Nic, was treated poorly and questioned why I wanted to sign up since I haven't deposited for awhile. I work 6 days a week and don't live right next to the bank. When I told him about the poor customer service on the phone and that I wanted to cancel my account, he literally sprang into action and said "We can close your account, because I don't feel comfortable letting you sign up for that" What? Doesn't it go off my credit? It only affects me. Bad bank. STAY AWAY! There's plenty of other banks who want to keep customers. If you want people to bank at your bank, how about you stay open later like other banks, don't make customers jump through hoops to do online banking, and don't push your own insecurities or something on your customers, if you're not "comfortable", GET OVER IT. It's based on MY credit bud. I've never felt more insulted in my life. I could feel his accusatory tone when he asked me "Why do you want it now" Nic doesn't care that there's a pandemic, people work and are busy, if I could've done it online, it would've been done a month ago.

Been a member for 2 years best bank even. My wife usually goes. But the rare time I go they know me by name and ask how the family is doing. They even called me on Saturday to wish me a happy birthday for Sunday

Great customer service! Nick went out his way to provide an excellent customer experience. Went above and beyond.

I highly recommend Cadence Bank for your banking needs. I have had an exceptional experience doing business here and working with Ross Silas, Vice President and Branch Manager of the Trussville branch. He is professional and courteous, and makes banking convenient.

I have been using Cadence Bank for several years. Every time I go in, Ross Silas and all of the other employees (Fran, Rashema, Bridgette and Cindy ) always speak to me and are so friendly. Its refreshing to deal with a bank that cares and takes the time to know my name. If you are looking for a bank, take a look at Cadence. They are awesome.

Cadence is a great bank. If you are looking for a bank that knows your name and goes out of their way to help you go see Ross Silas at Cadence Bank in Trussville. He goes above and beyond to help his customers.

If you need help with any business or private banking needs call Ross Silas at this branch. He is professional and courteous and will do whatever it takes make sure you’re take care of.

This staff has been amazing by helping me during the death of my mother. Nic and team really helped me get everything organized and went the extra mile by checking on me when they didn’t have to. Can’t recommend them enough!