BrightStar Credit Union Hollywood Blvd, Hollywood

Ursula was very helpful and attentive to my questions. Very friendly and made me feel very comfortable and confident that I was in good hands. The rest of the staff was also friendly and very helpful aswell. Brightstar on Hollywood blvd has a great staff . 12 thumbs up

Shelia Newton was very pleasant and professional in handling the problems on my account, she assured me the problem would be handled, after I reached out in an email she promptly called me to make sure everything was potentially working out, even though it's going to be about 7-10 days for completion, I'm confident that it was handled correctly

I have phoned throughout the nine years or so of being a member regarding fees, balance transfer loans, credit cards and to learn of various products the CU offers. Until about a few months ago, the hold time was ridiculously long, lately it’s been very short, happy to say. The telephone support from Antionette, Allison, Evonne, Sebastian, Sheila and many others is always A-1, like that sauce. They are always very knowledgeable, courteous, and accommodating with my various questions about interest rates of the credit card loans, locating shared branches as well as with answering other questions. I’ve always found the tellers to be easy to interact with. The CU has checking, savings and vacation savings accounts, free basic life insurance for all members, joint accounts to add minors, credit card loans with zero balance transfer fees, home and car loans and all CUs are non-profit. I like to pay my Florida gas bill with the Pop Money feature, it allows you to pay bills and it even has a feature that sends a text reminder to pay a bill for a future date. BSCU has evening and Saturday hours, and many convenient branch and ATM access locations, including shared in Miami-Dade as well. The lobby lines always move fast and lobbies are always clean and neat. To join BSCU, you only have to live or work in Broward; I bet you can even join if you simply claim either.

My wife and I each had a Bright Star debit card lapse and wanted to replace them with current cards. We went to our local branch late last week, and the clerk quickly and efficiently accommodated our requests. The new cards arrived this afternoon. This experience contrasts with an earlier experience last spring where we had to spend an inordinate amount of time renewing a financial arrangement.

I open an account for my young adult daughter recently at my BrightStar Credit Union and I had the best representative Maria M. to assist me. She was so patient, informative, knowledgeable, and extremely helpful. She went beyond the requirements of her job. I highly recommend her because of the exceptional service she provided.

Horrible- My Business & Personal info mixed up all the time or not able to access, Password always wrong 100 always correct, and after the tech helps the same password magically works fine! Couldn't access to acc in the previous month for pay sales tax, late penalty $50.05 just 05/21 sales tax, right now waiting for 55 minutes online tech help, connecting the only personal account, and now they lock it out, I continue waiting, I've been a big fan of the Bank because bank personnel's are great, I must find new bank elsewhere very soon!

Brightstar CU is a great local place to bank. Everyone is so nice and caring! They made the auto loan process easy and they went the extra mile working late to help make it happen for us. A HUGE thank you to Chris and Sebastian!!

Velma is Extremely unethical. Unnecessarily difficult to deal w and rude

Laurie Mahle was very cordial, helpful and persistent in guiding me through the process needed to verify my identification. Her patience and resolve were very much appreciated and I am pleased with the outcome. Thanks again!

I have been with BrightStar Credit Union for over 20 years. Sheila ID: 4305 is one of the best phone reps I have ever experienced since being with this Bank. I can count on my fingers the number of times I have had a good phone experience calling for assistants about my bank account. Sheila was amazing. I hope she can train the rest of the phone Reps on what customer service looks like. Sheila really helped me and was very patient. I am so thankful for her professionalism. I hope this department recognize what a jewel she is to this company. If she had a direct line, I would call her every time I have an issue with my account. I am so thankful for her help today.

The person that helped me on the phone was very courteous and helped me with all my concerns. She even helped me set up my online banking which I never could get back in, so I wasn't able to used it. I just want to thank her for assisting me. Now I'm able to used online banking. She was excellent.

I have been a member of Brightstar Credit Union for over thirty years. I love the atmosphere, the service, the services they offer, but most of all the staff. Thank you BSCU for always being there and being willing to help.

I had a very pleasant and informative experience while speaking with the Representative Sandra today at Brightstar Credit Union. Sandra was very helpful in assisting with handling my request. She listened to my concerns and worked to provide a solution. I appreciate the helpful customer service Sandra provided!

I spoke with Yvonne and she was very helpful and informed me of all my options. I had also locked myself out of my account and she got me back in. Thank you Yvonne on job well done. I highly recommend Bright Star Credit Union their the best!!

Yvonne was perfect at handling my financial needs today. She even helped me with taking the start to work with the credit counselors in regards to my credit!! What a great call this was today especially with everything that is going on today. She had patience and demonstrated perfect people skills 😊😊!!

Always friendly when I go in very helpful great little community bank to bank yet. Daniela was very helpful with a transfer I needed to do.

There have been times I am riled up and ready for a battle concerning certain transactions and when I call, I usually get someone who is very calm and handles the call/complaints very professionally. That is one of the good qualities is that they trained them well in customer service skills. 5/30/2020, I spoke with a young lady by the name of Rashida, don't know if I spelled it correctly, but she was very helpful and courteous. Thank you for your patience and for being helpful and supportive. On the other hand, Brightstar has a few flaws in which I find to be inconvenient. For instance, they don't have a number to reach an agent on weekends or at night, they charge for every little thing and they don't give their customer support when they have been a victim of fraud, instead they make you feel like the criminal until or unless you can prove that you are not. Also, if someone sends you money through cash app you're not able to get the money right away. You have to wait at least three business days or wait to call them and get them to give you a temporary credit, that's if they are open. There are other things I can complain about, but I'm not trying to knock them, just feel they can do better for their customers.

I have been with this credit union for years. I have always has great customer service. They are always helpful in informing you of products and services. I had a young lady today who pretty much walked me thru my online payment first time transfer from different banks. GREAT experience

rasheeda customer service rep was excellent. she was very patient and kind with my fiancé . he had a stroke and it takes him a while to explain what he needs help with.

Rashida was very helpful in getting my account access set up. She was friendly and very efficient. She waited to make sure all was correct and then waited while I signed in again to make sure. Excellent customer service!

The representative, Yvonne, was more than great. She did everything to help me resolve my issue. She was very polite, very professional, she answered all my questions in a timely matter. All my issues were resolved, thanks to Yvonne. I am very happy and very satisfied with the way Yvonne handled my situation. She should get a raise and or a promotion. 😊 A+++ Thank you so Yvonne 🌹

I experienced a pending transaction that required immediate attention. The customer service representative name was Sebastian. I'm telling you this guy made my day. He understood my situation and handled it promptly as well as professionally. I was so grateful that I got him as a customer service rep.

Jasmine was amazing help! Was on the phone with her assisting me with my account and also connecting me with easy card to help me with payments!! Very positive and helpful! Will recommend her to help with every Bright Star customer!!

I had great experience with customer support from Bright Star Credit Union. Amber was very helpful, highly professional and fast with replies via phone and later via emails, when i addressed my issues. Everything got resolved within few days and i am very satisfied now and steess relieved. Respectfully, O Golovina.

March 2, 2019 Thank you for employing such a very pleasant, efficient and helpful employee as Ms.Sheila Newton. Her outstanding ability to simply remember our conversation from five months ago, was amazing to me! She has been outstanding in solving my banking issues. Each time I have spoke with her, she stays with me, and concludes the whole matter without hesitations. Thank you again for having Ms. Sheila Newton as one of your best employees.

I have been with this credit union for years. I have always has great customer service. They are always helpful in informing you of products and services. I had a young lady today who pretty much walked me thru my online payment first time transfer from different banks. GREAT experience

I’m very satisfied with Bright star credit Union. They really care about their members!! Great experience and great service!!

I spoke with Yvonne and she was very helpful and informed me of all my options. I had also locked myself out of my account and she got me back in. Thank you Yvonne on job well done. I highly recommend Bright Star Credit Union their the best!!

Hi my name is Amanda. Phillip was a great help with me today. He's a great employee so far. His customer service skills were very helpful. He is a delightful person to speak to. I enjoyed my experience with him thank you

Always great customer service and great experience!

The customer service representative Johanna was exceptional. She basically was fighting for me on the phone with the travel agency who fraudulently took my money. She handled everything as if it was her own account. I’m proud of her.

We have been members of BrightStar Credit Union for quite sometime now. I always have great people help me when I call. Today was especially so with the young lady that helped. She was very professional and we had a few laughs. I'm sorry I cannot recall her name, my bad memory!

I have been a member of Bright star Credit Union for almost ten years if not longer and honestly I haven't always had the greatest customer service. Today Jackie made my day! I had two transactions tied up from a declined online purchase and she was able to first listen to the issue and what I was doing on my end to resolve it. Instead of apologizing and saying there was nothing she could do, Jackie asked if I could send her the information from the merchant acknowledging the transactions did not go through on their end. She spoke with her supervisor and was able to release the funds, and stayed on the line until I verified the funds were available. She even offered me a Brightstar credit card. Jackie thank you for everything, customer service Representatives like you are the reason why people like me prefer speaking to real people that understand us rather than machines. You made my day!

Contacted customer service and spoke with Jan re: a lost debit card. She quickly cancelled the card and is issuing us a new one. She was very pleasant to deal with and we are happy to have BSCU as our financial institution

My experience was very great with Joanna. She's very knowledgeable and she even went extra miles to help me my phone has been disconnected twice she also reached out to me because I didn't know how to use online banking good teacher Thanks Joanna.I give 10 STARS

I was very distraught when I saw my account, and immediately called customer service. The customer service representative, Radisha (not sure I spelled her name correctly), was kind and soothing. We resolved the issue almost immediately and she offered other services which I will consider if I ever need them. Thank you for making a very stressful moment so much better.

I have been with Brightstar Credit Union for a few months now, and the customer service is way better than any bank I have ever been with. Akeem, Ursula, and the whole team at the Hollywood Branch are super attentive to my needs.

Both the teller and her manager were courteous and professional. They resolved my issues to my satisfaction quickly. THANK YOU

My experience at BrightStar was excellent! I had a situation where my account and debit card were compromised twice, right behind each other after a vacation out of the US. The Fraud Department and the staff in the Credit Union have assisted me well since the beginning of this awful ordeal. They took the time to provide assurance that these very important matters would be taken care of and have stayed in contact through it all. I want to say "thank you" to all who have and still are assisting me during this very challenging time. I greatly appreciate not only your help, but your unconditional kindness and concern. Without a doubt, BrightStar Credit Union is the place for me!

I’ve been with Bright Star going on 4 maybe 5 years and I never had not one single issue but for some reason every time I have to go inside the bank I always run into Gregory and he always takes care of my issues and gets me in and out. He even helps his co-workers when they have an issue at the same time while taking care of his customer but in overall the whole bank itself is AWESOME plus Gregory deserves a raise.

BrightStar's staff is ALWAYS Professional, and goes above and beyond expectations. The Staff is the reason I chose to leave My last Credit Union and switch to BrightStar. I would recommend them to Anyone looking for people who truly care about there customers, and always strive to help in anyway they can!!!!!!!!

Five stars are not enough to rate BrightStar Credit Union. The customer service, services offered and security features are extraordinary. Stephanie and Sandra were were awesome representatives as they both assisted me with multiple services and were so patient and friendly during the entire phone call today. The waiting hold time was very reasonable also. I felt as if I was the only customer being served on the phone. Stephanie, a special thank you to you for taking out the time to ensure all of my questions were answered and services were rendered successfully. BrightStar is the perfect name for this bank! I’m so proud to be a member and always a satisfied customer!

Very pleasant Customer Relations every time. Most recent interaction with Representative Yvonne was relaxed. She was knowledgeable, polite, efficient and (humane; an important factor in the Banking Industry). Yvonne listened, understood and resolve my issue at hand. Thank you BrightStar and Keep Safe for the years to come.

The agent Jasmine was very, very helpful. She took my problem explained it to me and my options. And, went a step further explain to me what needed to do to have access to my card while traveling in Europe. I gave her my travel dates and when I was returning to the U.S again. She made a notation on my record. I am happy that I can still do online banking while waiting for my new replacement bank card. Gave was superb and should be given kudos and credit. Jasmine owned the problem and followed thru. I am an IT person who has worked in a call center and in my book she knows her work well. She even conferred with her supervisor. Job well done. And, finally she had a great cheering attitude. Made me feel better about my trip today.

Bright Star Credit Union is my preferred bank. Its promptness in serving clients is attractive.No waste of time first coming, first-served with respect and creative confidence. However, I would like the bank to stay open every Saturday to make it easier for the employees.

I always enjoy going into BRCU the staff is super friendly and kind. I’m not sure the young lady’s name that helped me today but she was awesome 🤩. Love banking with them.

I've been banking here every since it Was Broward School Credit Union..Now Bright Star Credit Union my Services with Bright Star are great I've had Car loan,personal loan and with great rates if ever I have any issues they are resolved immediately. I can say I'm satisfied with my Credit Union Bright Star 🌟

Wasn't to pleased as of late with the customer service I recently received due to issues. However, Jasmine(customer service rep) was very helpful and pleasant. She made my day with her attitude and professionalism . Great customer service counts🤗. I'm not one to write reviews, but kudos to Brightstar for having such a person onboard.

I'd like to take this opportunity to thank Jasmine and Sheila Newton for their assistance in resolving an EXTREMELY time sensitive matter. These two young ladies offered great advice and Sheila even offered to do a conference call with the company that I had a dispute with. I've been a member with BrightStar for 25+ years. The service that they've provided over the years has been exceptional. The situation that I've had to deal with over the past couple of days has been like no other and I commend these two ladies for going above and beyond to provide great customer service. They understood the serious nature of this matter and was empathetic to my concerns. BrightStar definitely has two great assets that should be proud of and rewarded for their efforts. You don't always encounter good people in a customer service environment that actually cares but these two ladies has proven that the customer is important. Thank you both!!! Alexis Givings

This Location is Communist ... Was told I could not stay inside whit a Hat on I took my money elsewhere

Sheila was professional, knowledgeable, courteous, and thorough.

It is always a pleasure to receive excellent customer service. My agent today, Rasheda, was patient, understood my needs, executed everything with ease. She was courteous. It was a pleasure working with her. Thanks for making it a ‘bright day’ Rasheda! 🌟

I hadn’t used this account in a long time, and I had also moved. Reina was very professional, patient and efficient. She explained to me how to set up online banking, how to fix my user ID and password. She impressed me with her excellent customer service.

I have been very happy & pleased with their services, the bank tellers are exceptionally professional. The lines inside are long. If lugging 75 lbs around wasn't an issue I would train & work there.

Excellent phone conversation with Rashicia today! I asked for our complimentary Sliver Member checks today, and she very efficiently took care of that. Then she reminded me of another matter I might take care of today, and gave me full information so that I can make an informed decision later. She was very pleasant, quick, and professional. Thank you!

My customer service experience has changed forever. I began my call very frustrated because I called multiple times for the same issue. Fortunately, this time, I was connected with Jasmine and she went above and beyond. She provided me with pertinent information to help as well as resolving the issue. Jasmine displayed excellent customer service!

I applied for auto loan few days ago and my credit score close to 800 . The surprise is that they have people that they can not read the credit report and they are deciding totally wrong .in fact they lie to the member for a lot of things .I already mentioned to them that I am already approved with my Bank of America but I like to do business with them bscu because the only thing I can say that they have better APR . My personal feedback as a member .never come back to them and they do not know how to value the member .better always to go for big banks like Wellsfargo or Bank of America o chase and you will find everything fast and the answer will be answered online instead of backing to old era like bright star credit Union . Never recommend to any friend or co-worker.by the way … I am a sales manager at sawgrass Infiniti and I know my things more than them and they still do not know how to figure out deals . Aime/ Chan / Rasheeda all team need to be trained again and again and again . I wish you all the best for you . Mo over sawgrass Infiniti.

Today I called BSCU, and spoke to the most helpful, sincere, caring, kind, and very professional and knowledgeable individual by the name of Jacqueline. I didn't get the surname, but her extension is 4319. She went above and beyond the call of duty to accommodate me. She was very patient with me, gave great listening skills, and never once interrupted me when I was speaking or make corrections on what I was saying even I wasn't very clear in explaining myself on what I wanted to do. She waited until I was finished speaking, then proceeded to explain what steps I should take. She is a very important asset to your company. She has elevated my experience on what a great customer service agent should be. Thank Again JACQUELINE......P.S. SORRY I DIDN'T TAKE YOUR LAST NAME....

As always, not just today, Great staff and prompt service. Thank you.

Today 2/5/2019 I spoke with Representative Kyla. The service I received was superb. She was professional, friendly, patient, understanding and efficient. I was very nervous about my situation and she calmed me down with her beautiful voice and understanding. Your organization is lucky to have her on your staff. She is an asset!!

The Service Rep. Rasheeda was wonderful and very helpful. She really knows her job! I have never had a customer service to actually helped to the end, even when the call dropped she actually called me back to continue, how dedicated is that!? I am so thankful she answered when I called about my card being blocked, because my card had been compromised. The card has been cancelled and a new card is on its way! Many thanks to Ms Rasheeda and thanks to BSCU for having such a wonderful representative. My experience was great A+

Very good customer service. She was happy to assist.

Have been with them since 1999, always helpful, best rates, customer friendly. Even financed my car while living in another state seamlessly. We have a Home Equity Line of Credit with them and the loan process was smooth and fast. Your missing out of they are not your 1st choice in financial needs.

Excellent phone conversation with Rashicia today! I asked for our complimentary Sliver Member checks today, and she very efficiently took care of that. Then she reminded me of another matter I might take care of today, and gave me full information so that I can make an informed decision later. She was very pleasant, quick, and professional. Thank you!

I experienced a pending transaction that required immediate attention. The customer service representative name was Sebastian. I'm telling you this guy made my day. He understood my situation and handled it promptly as well as professionally. I was so grateful that I got him as a customer service rep.

Had trouble logging in. Still cant get into my Accounts. This is terrible

I called to resolve an issue w/ my car payment & CHAN the rep was Super Amazing & knowledgeable! She resolved the confusion on the acct & even called me back after our call was disconnected to assure me the transaction was successfully processed. She was very pleasant & made my day after a stressful week. Thank You BSCU!

This is the first time I am happy to receive a survey regarding my experience and interaction with one of your employees. My problem started at bill pay . The lady at bill pay redirected me to BrightStar to get the help I needed. Lucky for me a young lady name Sheila picked-up my call. This is the kind of associate every caller would like to speak to. She is obviously a very good employee for your company. Result: Problem solved! Thanks again, Sheila!

I had a great experience with my BSCU customer service helper, Rashida. She was patient, helped me with my questions, and was clear and concise in her directions which solved my problems. All in all I had a very positive experience.

I called for support, I sent money to a person who was not able to receive it. The hold time was acceptable and once I was authenticated the the account the representative Akila(sp?) was very helpful and efficient in resolving my issue. She also reminded me of their great loan servicing and i intend to use them when I make my next vehicle purchase.

We had a very nice experience with BrightStar Credit Union. Chan handled our problems very professionally and with much kindness, we are so happy to have had her. So happy and pleased to be doing business with BrightStar Credit Union.