BMO Harris Bank S York Rd, Elmhurst

I was asking about their process for applying for credit cards and the girl who tried to help me (name started with a V) stated that it was my problem and that applying for the card is just on me. The manager came over and recommended I switch to 5th/3rd bank or go to Macy’s or Best Buy to get a credit card. I really could not believe the dude told me to use another bank and that the girl could be so rude to a stranger. I’m feeling like a Karen right now but they both showed a lack of respect that is critical for customer service.

Very inconsiderate and apathetic. My mom literally just passed & I call to inquire about her accounts. Brian rushed me off the phone, there was no “sorry for your loss”, & as much money as my mom has there plus her tenure as a customer you think they’d have a little more respect! I would never bank with such people EVER! I could imagine how cold they’d be during circumstances that aren’t tragic.

Horrible customer service not willing to help with issues over the phone. Overdrafted my account first time even. Although didn’t have over draft protection I put money in same day to get out of the negative. Then the day after that they hit me with another overdraft even though I was positive and all the woman kept saying was sorry as she kept talking herself into a corner. Rip offs bank elsewhere!!!

Nice people they served me with very pation.thanks

Maricela was helpful and didn’t waste any of my time.

Today came into my local branch & just like always they are quick to greet me and super helpful. The bankers explain things when you have questions on your account. I appreciate how they have 2 ATM lanes. It is a nice easy drive up and out when you need to access your account.

Literally the rudest customer service i have ever experienced. I've banked with bmo for a very long time and have always been treated with kindness and respect. I showed no hostility and was immediately met with a nasty attitude from the older woman in the front. Normally i visit the center in villa park off of roosevelt but i came here for convience. Boy was that a mistake. Thanks to this treatment i am looking into other banks and will be urging my entire family to do the same. I have stuck with this bank for years, even defending them in some cases and am disgusted with the service i have recieved.

The only bank with only one banker available. Apparently the second banker would keep working behind the counter among 4/5 other workers and ignore you. My experience here at this branch has never been great. Hope they realize and improve their customer service.

My experience here it's always good!!