BMO Harris Bank E Valley View Pkwy, Independence

I would give it zero stars but that is not an option. 1st issue about 3 months ago I needed a notary for paper work. i went to my Bank (BMO)I signed the paper and then the Manager said i needed witnesses. there were other employees in the office doing nothing however she told me that BMO did not allow employees to be witnesses. it would have been nice if she would have stated this in the beginning as she clearly knew i was alone. 2nd issue when i finally ran around to other businesses by the bank i was able to find someone that was willing to come over to the bank with me and be a witness. I Next Day Aired the Doc to another state and long and behold i was informed the Docs needed 2 witnesses and not the 1 the BMO Manager told me i needed. i spent over $30.00 to ship. needless to say they had to resend me the docs to start over from scratch. another $30.00 to Next Day Air. Now my 3rd issue with BMO is that i went to deposit a check into my account that was made out to my Dad. i have full Durable Power of Attorney that the bank has had copies of for years now on file. This new lady Manager insisted i had to open an account in his name in order to deposit it. i could not use my POA and deposit into my account. in the past 8 years I have, on 4 occasions deposit checks in my Dads name using my POA with no issues from any other Bank Manager into my account. This Manager has informed me they were all not following the rules. So over the past 8 years BMO, she is the only Manager you have had at the Independence location that is able to follow the rules. That should scare you...Your Managers are in charge of a lot of money. iI went online to legal sites and proposed this question and all the answers are the same. if you have Durable Power of Attorney you can deposit that persons check into your own account. As I stated above the Manager at this location is either the only one that knows how banking works or is very uninformed. 4th issue- when I went on to say that my Dad is very ill and in lives in another state she stopped me to say " she didn't need me to tell her all that". I tried to tell her I manage this property of his that is located in Missouri and have never had any issues depositing these checks into my account. I also said she could go into my account and see the checks that were deposited to my bank from the same business for years. There are direct deposits from this business with my Dads name going into my account. . They did this because they also have the POA on file at their business. just a side note these are all house insurance checks from claims and the monies for repairs. It just happens that this particular money can only be by check and not direct deposited. Bottom line She would not look into any of this, why because every one else at BMO is doing it wrong when putting these funds into my account. BMO, is this how you want to present your business? All the years I have been with BMO Harris i had great relationships with all the banking folks. Since it moved to its new location and acquired this new Manager I can't stand it.. Here is the info i found on line regarding banks supplying witnesses "Free Notary Public Most large banks offer free Notary Public services to their clients, including Chase Bank, Bank of America, BMO Harris Bank, Wells Fargo, and many others. If you need to get a document notarized, simply visit your local bank branch and talk to the branch manager or other customer representative, and you’ll usually find that they offer this service for free. If you need additional witnesses for the signing of your documents, other bank employees are usually available for this purpose, so you can easily If this is Banking made easy, I would hate to see it made hard...

Used to be my main bank until they decided to get rid the actual bank drive thru and lobby, and replaced everything with robots and machines. Some of us, don't have smart phones and do not want to bank with a machine. Disappointed that it's no longer a real bank location.

This bank doesn’t know how to verify their own cashier’s checks. Took 30 min!

This bank is probably one of the worse banks I've ever dealt with in my entire life. One of the bankers there named crystal is one of the rudest people I've spoke to when I'm just trying to get my situation figured out. She has no manners and is very very unprofessional. Most of the times I call they never return my call because there always 'busy'. I will never ever have an auto loan threw them ever again. Very very unprofessional business but unprofessional employees.

wanted to pick up some counter checks on a Health Savings acct..they told me rudely that they were not available..HELLO..I have been writing checks on this acct for several years.. they are not very trusting and I had to prove to them that I had wrote checks on this acct. There are better banks to deal with out there

Very friendly. Very professional. Great atmosphere.