BMO Harris Bank W Northwest Hwy, Palatine

Great bank for business and personal accounts. Always very friendly and service is the best around

I had opened an account with my fiance and we were ensured by the personal banker who opened the account that we are eligible for the promotion he gave us on our account. After direct depositing the required amount and meeting the requirements I was told that I was ineligible because my fiance already has an account. This is something the personal banker already knew when opening the account.

Dealt with Younes few days ago and he thinks he knows what customer service is but doesn't and he doesn't have enough knowledge of his field

Needed last minute Christmas cash. Online hours were not correct, and they would not answer the phone to verify holiday hours. So I drove there and arrived at 12:07, in time to be locked out and watch all the tellers pack up after they closed at noon. Gee, if only there was some sort of internet option where companies could notify their customers of their holiday hours so as to not waste everyone’s time…. 🙄 But not to worry, their competing bank across the street was open until 3 and helped me out!

Every time you call the bank no one answer the service use to be good now it’s just terrible