BMI Federal Credit Union Kinnear Rd, Columbus

I am personally disgusted with how my husband and I were treated on 3/25/2022. We walked in and the tellers stared at us, did not speak or great us; I had to motion to Wendi the teller to see if she could help us. She motioned for us to come to her for help, as if we were getting in her nerves. We presented her with our check from our insurance company, told her what we were told by customer service reps days before. I also told her, I had an account with BMI. She didn’t ask my name to verify my account or my I.D, she just went in on how they “don’t accept 3rd party checks”. I told her what I was told and she took the check to, I’m guessing the branch manager. He took the check and went to the back-not sure why, but he came back and said he would do this “just this one time since we were told the wrong information”. HE was very friendly. However, she felt the need to tell us again, their policy. I said “I did call because my name is on the check, but it’s made out to my husband”. She proceeded to tell me with the nastiest tone “I didn’t see your name on the check at all”. I thought it was strange she said that because my name was listed on the check in three sections AND she never asked my name, I.D or account information to verify. I had never walked into this bank personally, but I can say that, I did not feel welcomed or respected as a customer and personally don’t feel as though I am a valued member. I will be shutting my account down and going elsewhere. This is unacceptable and discussing that she felt the need to be that nasty. And I have to mention, her coworker who was leaned back in her seat, on her phone and didn’t offer assistance before Wendi decided she was going to “handle” us with her nasty attitude, needs retrained. Makes me sick considering all the people out here who are willing to work and provide the best customer service, can’t get their foot in the door, yet you have people like Wendi sitting behind the counter with her face tore up and horrible customer service. If this is what BMI has to offer, no thanks.

I walked in here and tried to take money out my account. The lady wouldn't tell me the limit on bank withdrawal here she says I have to see how much is in your account. So I give her my info but I know she was wrong because every bank has their own limit so she check my account then tells me I can't get my money because I already took out too much. So I told her just give me my stuff I'll go elsewhere. Sure enough went to tellohio and I got my money. I felt like the lady at BMI was racist.

No perks or discounts for using you debit card like other places. Need more variety.

Barely any wait time. Staff is always very friendly and personable!

Honestly, I'm surprised this bank has been voted the best bank in Columbus, or whatever that ridiculous award is, because I have banked with BMI for 7 years and they have been the worst bank I have ever dealt with, and I've banked with Chase and Bank of America before. Dare I say it, I do think there is slight nepotism/racism amongst the staff. The way they process your transactions is never the same (even if the transaction has been in your account before), their fee policy is ridiculous (I have had over $1000 in fees in the past year taken from me), getting a loan is like pulling teeth (painful), and if you ever leave the area, it is incredibly hard to get your money out of your account in a convenient manner. The reason I'm writing this review is due to the fact that my direct deposit did not post as scheduled. Now, keep in mind, my direct deposit has posted early in the morning or at midnight without any trouble previously. However, for some strange reason, my direct deposit did not post. I called immediately and asked what the problem was and spoke to "Vickie" and she informed me that it wasn't even pending and to talk to my payroll department. That made no sense, considering that when I checked my employer's payroll system, it shows as having been sent to my account. She then asks me if this is the first time a direct deposit from this company has ever come in, to which I tell her no. I informed her to go back in my transaction history and she could see that. And what do you know? Last direct deposit posted IN THE MORNING. She then tells me, "I have no idea why it's not posting or even pending. Check back in the afternoon." Of course because I have things coming out as scheduled, I'm hit with fees. No regard for how this has screwed me over and I'm sure those fees won't be refunded. They sure do "make banking personal." More like making it a personal vendetta against you. I'm planning to switch banks as soon as possible.

Drive through ATM, no ATM fee for members of any federal credit union. Full service lobby. Ample parking. Excellent helpful promotions. Pleasant attendants.

A great place to call your banking home. Loans for less, typically than a bank and friendlier.