BesTitle Agency, Inc Blackburn Ave, Ashland

We did an out of town signing mid-Feb for a home we sold in the Ashland area, when we received the check it was almost $700 less than the paperwork we signed with the notary. Not once were we contacted via email (which is how we had been communicating) concerning the change, yet they claim they knew the day of our closing - and we even spoke with them DURING the closing and still no mention? Worse yet, they even confirmed the amount shown was the amount of the check we would be mailed. Over a month later and we are still awaiting answers, documentation of changes and the rest of our money. Beware when using the Ashland branch...BesTitle needs to consider a name change and a review of their business practices. ***UPDATE**** After reaching out to the COO of the company (over a month after closing) our questions were answered and issues resolved. While I would not recommend the Ashland branch, I would say once we reached people who would listen and answer our questions the experience became much better. Thank you Tim for the assistance!

All the staff is friendly, helpful and amazing at making you feel comfortable and at home with the process. They are so easy to work with when the sellers changed the date!!! Thank you so much it was like dealing with good friends!!!

They are so professional and knowledgeable. They took a stressful situation and turned it into a comfortable family reunion. They work around your schedule and welcome any questions or concerns .even called a few months later with a question and Maggie remembered me. They are so awesome. Highly recommend their services

Quick and friendly staff. Very flexible. Would recommend

Easy to close on mortgages with them.

The day we signed for our house the notary and we were so stressed out at how many mistakes were made by best title in the paperwork. They put someones name on the house who was not even supposed to be on the house. The person literally signed off on all rights to the house and so we thought we were good. 2 months later we add 2 names to the house and pay them $200 to do it We go in to sign and the person who signed their rights away on the house was ON the deed of conveyance still! I lost it. These kind of mistakes are not ok. They apologized fixed that mistake and 2 other clerical errors and we signed. Well today the other party who signed off all rights to the house calls me because best title employees are calling her relentlessly, telling her that her name is on the house and to get it off, she has to fill out a paper, get it notarized and come out of pocket $150. WHAT!!!! We have the deed. Her names not even on it. What is wrong with this company! These are legal, notarized documents affecting peoples lives. Not a lunch order. Geeeesh!!

Absolutely the worse closing business in Ashland Ky. When you call numerous times a day and leave messages for a return call day after day, 2 weeks in a row then you have a Bad business. It’s rude, unprofessional and unacceptable. On week 7 of trying to close with this bunch, we are not at all happy, hope we never have to experience another closing with Bestitle.

Well the title got finished but we had to check and recheck documents throughout the process. Recommend triple checking all documentation. BesTitle is well....not.

Nice people to deal with. Friendly and efficient staff.