Bert Ogden Fiesta Nissan S 169C, Edinburg

Go see Danny Guevara at Fiesta! No hassling & never felt like I was being taken advantage of. Great salesman, worked with me to the best of his abilities & had the best customer service I’ve ever had at any dealership. Thanks Danny & to the team at Nissan! Will definitely continue business here.

I used their electronic chat and made specific request concerning the qualifications of the salesman that was going to greet me to view the vehicle I was interested in. Our salesman Johnathan Garza was polite, knowledgeable, and met all our expectations. No pressure. Our finance person, Jay, was the best I had ever dealt with. Excellent dealership. Love their new manager and new staff. In this difficult time to buy they gave me a great trade in and staff experience.

Eduardo Montes helped us out with our purchases and made us feel like he was there for us not the other way around. His patience really helped us to get a good feel for the vehicles and most importantly walked us through the whole process along with the management and finance team. Please ask for Mr.Montes or schedule an appointment with him.

I took my car in for service. They had it for two weeks maybe more before telling me it was the transmission. Kept my car for a month if not more and I am still having problems with it. Will be taking it back Monday because I paid a lot of money for my issue to not be fixed. Poor customer service from Dionel. Could never reach him, when I did he always sounded annoyed with my call checking for updates. Would say he was going to call back and not once did I get a call back. When paying for my service I asked about the financing option and he was not versed in it at all. He couldn’t do it so I ended up paying for it out right. I have had to drive a much larger vehicle to work (in Brownsville) and gas is not cheap. I need my vehicle fixed and in a timely manner the first time. I do not have time to be leaving my vehicle for days weeks or months at a time. Better customer service is definitely a must because with that type of attitude rapport is not built, brand name looks horrible and growth of business will never happen.

Melisa scheduled my appointment and was very nice and kind. Roxanne was the person that greeted me when going in for my tire check up. She was awesome since the beginning! She is sweet, understanding, and helpful. So grateful for their help. They did a great job.

First of all gorgeous agency! Employees were outside receiving customers. Immediately I was taken inside and fell in love with an ocean blue Altima, amazed by it. We immediately started the process. It took a total of 3 hours and worth it I love my car and the service was excellent I even got a healthy juice 💕. Price for car good and my trade in was also great!

So I went in and had two tires replaced. The service lady was very nice, but unfortunately they replaced one of my good tires. I notified the service team but advised me that the tech team was gone for the day due to it being Saturday. I had to go to the back of the shop and retrieve my tire from a pile. Took my good tire to a small shop in Mission to swap it out with the old tire Fiesta rotated. It was an inconvenience nevertheless unnecessary, especially when was trying to leave town with the family for Easter. The Manager was honest with the mix up and I respect the man for that.

Like always the service is awesome! Daniela (sales) is always friendly and knowledgeable, that’s why we always go to her! Mike (finance) has always been nice and professional. I will continue to shop here as I have not been disappointed.

The advisers, Manager, are good people, they try to help the customer, the problem are the Mechanics / technicians, when they perform a task (repair) if they see another problem .... they don't communicate with the customer, my firs experience, in a 2012 Nissan frontier, while they changed the oil, the person doing the job, he noticed a "nail" in one of the tires, put a mark (X) on the tire, but didn't notified any body, i seen it a few days later, and I brought the truck back to the dealer, and they fix the tire free of charge ....last week I took my Nissan Murano for recall, and spark plugs replacement, part of the radiator hose etc, was leaking, the whole engine was impregnated with the antifreeze. again no information about the problem to nobody, it's kind of frustrating, now I'll try another dealer, and see if the technicians are more responsible.

Excellent customer service from Jose Gomez & Andrew Rodriguez! Thank u very much for helping my husband and I on purchasing my new 2021 Nissan Sentra SR! 🥰🚗💕🙏

I just bought the car and the back window was not tinted. The dealership had me personally go get the window tinted which took 3 hours and the place was far away. Then the driver seat spring was popped out, so I took back to the dealership. The dealership had it all day. I called 3 times to see if it was done, since I took it at 9am. They never gave me an update. They just said it should be done in the afternoon. it was 3pm when I called. Then 5pm then 6pm and car was not done. Car was finally done at 6:40pm never answered my text messages either.

I don't recommend for anyone looking for a new car to do deals hear. This people your trying to better yourself and trade in a vehicle in poor condition and will not lie. And tell me I will give you 2k and good luck getting what your asking have a voucher 2500 to increase value and say 4500 trade in value is what we offer I was hoping that for my juke and 2500 on top. 7000 to put into my new car but nope almost felt like they spit on my face.

One thing. If you’re trading in your vehicle do not give them your keys!!! They’ll keep acting dumb when you ask to have them back and will keep leading away from the topic to try and sale you a car. Not to mention the stupid high interest rate on the vehicle. They saw a young and inexperienced first time buyer and they for sure as hell tried taking advantage. No integrity. Vehicle was originally 19k (sticker price) after interest and taxes it would have been ~28k I will say this. The salesman was trying to help. The people in “the back” and manager were the (insert derogatory term here)

Great customer service! They made the car purchasing process very easy and painless. Great trade in amount for my used truck and they even contacted me everytime a new truck arrived. Thanks!!!

Excellent service and very courteous staff! Will be coming back. If you’re looking to buy a vehicle ask for Andrew in sales. If you’re getting your vehicle serviced ask for Roxannne or her Service Mgr (he’s great!👍)A++ all around 🤩👍

Worst dealership ever after the purchase it was lie after lie. They kept my vehicle for more than a month at the service department just to come to the conclusion that they were not going to come through with what they had promised. I have messages where it shows that they order the part and confirmation that it was going to be installed at no cost and at the end of the day they lied and kept my vehicle forever. Then took my vehicle for services besides them taking 3 hrs for an oil change and a tire rotation my son and i were involved in am accident because they failed to install one of our tires correctly. Ended up without a vehicle for 3 months thanks to their negligence. Tried to speak to managers to get some assistance and only response i got was sorry your not in Texas (since the accident happen in Louisiana) we cant do anything. I had to find my way home on my own and even when I got home they ignored the situation and refused to help. Worse mistake on buying from this dealership and we got a refund for our GAP trade in and they kept the money as well. Im so glad we made it safe home my son and I thanks to our insurance agent and since im pregnant nothing happen to our baby. The cop that took the police report said things could have been worse in our accident since 18 wheelers drive crazy fast in that location and the weather had cleared up from the night before. They don’t care for nothing other than making a sale dont ever purchase from this location.

I bought cars in this Dealership and everything went well as expected no hassle. Daniel salesman help me out a lot and explained everything including sales manager Jay. I will do business again with Fiesta Nissan.

My parents bought a vehicle about a month and a half ago and has not been registered. The temp plate expires today, when we call the dealership they say that we do not have to worry, that they will pay for any tickets. That is the most dumb answer I have ever heard. The same thing happened at the location on 281 and trenton. They are not organized, and provide with the worst assistance. I would tell people not to buy from them again but, it is up to them. I won't do it anymore.

My experience at Fiesta Nissan was amazing. Salesmen Ben Barrera made my entire experience run smoothly.He made sure I was comfortable with the vehicle I was put in and made sure that everything was taken care of he went above and beyond to make sure I was happy with my new vehicle.

I have been a loyal customer of the Fiesta Nissan for 9 years now and their service is always exceptional! Thank you Hector Hernandez and Johnothan Garza for always helping and finding the best deals available to us.

I love Nissan. Jonathan E Garza makes the whole experience pleasant. I will definitely continue purchasing and recommend to all my friends and family.

On 03/07/22 I purchased my very first vehicle at the age of 19. Thanking Mr Eduardo Montes who walked me through ever step of the way with proper information and answered all my questions. After a few days I ended up having some concernes about my vehicle and he immediately found and answer to it. Mr Montes has been such a helpand I will gladly contact him for further occasions when heading to the dealer again.

Was interested in an new new Nissan Sentra but sales manager Noa would not sell me the car unless I bought the extended warranty..I Kno there's a shortage but taking advantage of the situation shows who cares about their customers..

I went in to Fiesta Nissan just to look, but ended up liking a car. The salesman Emmanuel Reyes, approached us and offered his services, he was very knowledgeable when it came to the vehicle I was interested in. But, what made it easier for my husband and I was how personable he was. He was very professional, but was able to make us feel like we could trust him. He made us feel at ease, which made making a huge decision, such as buying a vehicle, much much easier.

I had a very pleasant buying experience. Salesman, Sales Manager and General Manager met and exceeded my expectations. My terms were met and a I was able to drive off in my new Rogue. I will definitely recommend all my friends and Family to Fiesta Nissan. Great job guys.

Daniela P. from Fiesta Nissan helped me with a trade in for a new car, she was very helpful and also knew a lot bout the car I was interested in ended up leaving with a brand new 2022. 😎 Happy Customer! Thank you.

I purchases a brand new 2021 Rogue SV with Fiesta Nissan on Saturday 11-20-21. During the buy everyone was very helpful and answer my question. I was told I had to wait for Monday 11-22-21for my vehicle to be deliver guarantee on Monday. My vehicle didn't came in on that Monday. I spoke with one of my sales man and he couldn't answer my question of to where my vehicle was nor what day it was going to be coming. He told me to speak with manager. I try and made contact with a manager for 4 hours to no avail. After 4 hours one person that was not a manager answer me the phone and check again on the last transport that came in for my vehicle and told me what I was already inform that my vehicle was not here. After he told me that it took another hour for the New Cars manager call me. I ask him what he could do to inform me about my car or if I could get a rental car since I was waiting for the new car for a holiday trip. He plain out told me he couldn't help me and that they didn't have rental car to lend me. He stated that only his GM could help me out but he was out already and he couldn't call him. I felt much disrespected that it took 5 hours for someone to answer my calls. This manager advise me he will call me first thing the following morning. He never call. I had to call and talk to another manager of sales. That told me he couldn't rent me a vehicle either. All kind of excuse where given by both managers not to help a paying customer. I was about to cancel the deal but a transport came in and the vehicle was on it. But it took all day to clear the car to me. The Vehicle came in at 10am and I was not given my vehicle until almost 6pm. Very disappointed in the customer care it was given to me.

Summary of my review: Sales rep lied to me about features on the car to get me to buy it, general manager told me he was canceling the extended contracts but never did. Long detailed version: I recently purchased a vehicle at this location. I was helped by two different sales reps one of which I later learned lied to me about the different features on the vehicle. I went back to the location a little bit after the initial purchase date to check with the team about why some of the features weren’t working on the car, they informed me that the vehicle did not have those features. I was confused since those were the main features told to me by the rep that sold me on the car. I asked to speak to the other rep who sold me on the car with these features and he initially started the conversation with “no sorry you’re wrong I never told you that” to which he later pivoted to “don’t worry we’ll add it to your car no problem” this idea was shut down by the other rep who mentioned to him the style of car I bought does not actually have those features and they cannot be installed to which he responded with “its ok we’ll just buy back your car” after his I asked to speak to the general sales manager since the sales rep I was talking too didn’t know anything about the car he sold me. When I soke to the manager he told me the rep is from finance and should not have been out on the floor selling cars. After talking to him I also asked to cancel the extended contracts and we signed the forms, he told me this process would take about 10 weeks max. That was in Late October and early September when I was informed the forms were already send and the cancelations were happening. It is now early January, and I am being told I never requested them to be cancelled and they are still being charged on my account. Even with written proof that they told me they were sent out I am being told I never signed anything.

The team at Fiesta Nissan did an outstanding job in helping me get the best deal on my trade in on a truck. Ben my sales associate went out of his way staying late with team to help me get everything done before Christmas. This dealership is gonna be my go to in all future vehicles. Highly recommend.

I enjoyed my car purchase experience at Fiesta Nissan in Edinburg Texas. I really enjoyed the customer service and they answered all my questions and gave me great service and made me feel good about my purchase of my new 2022 Nissan Murano.

GREAT customer service! Buying process went smoothly, as always! Thanks FRED GARZA & Thanks BERT OGDEN!

Service department staff don't always approach your vehicle when you pull into the Service area so it leaves you wondering if anyone will attend you so then you have to get off and ask for help. I had a 10am appointment for a battery warranty replacement and an oil change. My wife and I were at the dealership until 4pm hungry and frustrated. Our kids kept calling us asking when we were going home.

I forgot the name of the manager at this location, but I do recall he’s a older gentleman. This gentleman has a problem with lowballing. Took my vehicle in as a trade, and pretty much wanted to give me nothing in return.

A Big Thank You to Mr. Jose Mendoza, for going out his way to accommodate me with a vehicle and service after my car needed to go in for service. Highly recommend for being sincere and very helpful.

I took my rogue in for a simple thing took all day I was there since 7:30 and they gave me my truck back at 4. I was there sitting and looking to see if any one was working init,, I asked hiw Ling will it take she said the mechanics was out to lunch. Finally got my truck and I got a oaper with urgent care it needs brake fluid and water and they couldn't even do that it's really disappointing I will never go back they are so rude

I have a good experience there buying a car for the first time. Thank you to all the people there helping. Thank you Ben to make this happen🙏🙏💕

Thank you Fred for making this possible! Great customer service and experience. I highly recommend Fred Garza for any auto needs.

The best place to buy, definitely! I thought could not be approved but Mr. Hector worked with my case and helped me a lot. From the minute you get there, employees treat you so kind making you feel good. Cristina is a wonderful and sweet lady and salesmen, in this case Andrew and Eden treated me like a queen. I’m very grateful that all worked together as a team and found the best deal and a car that fits my needs. I definitely recommend this place a 💯% to everyone! Thank you, many blessings!!! 👌🏽🙌👏👏👏💪🏾💪🏾

Thank you to Vidal! You were so patient and polite with me. I will be recommending you to friends & family

The only concern I have is that i found out i can get a better interest rate with my credit union but Nissan finance can't get me my loan account number and pay off amount because it takes 2 to 3 weeks to get the loan process completed. This is Absolutely Unacceptable! Now I will lose out on a 2 percent interest rate because you can't expedite this process which is baffling as you why it can't get done in a few minutes. In this day and age of the internet we still operate like 🐢 turtles. They can give me 2 percent i think Nissan finance should match my credit union offer! This is why I wait 30 years to purchase a car! Because of issues like this!

I had an excellent experience purchasing my new car. Cynthia and Shay are fantastic. If you’re looking for a great person to buy a car call Cynthia and Shay. Everyone here are great!!

Great experience. From the salesperson to the manager to the finance director, it was a very positive experience.

Everyone at Fiesta Nissan was extremely professional, friendly and always emphasized the importance of my questions. At the end of the day, it was a satisfying experience.

I have been needing to get an issue resolved with a vehicle I just purchased. I was told it would be fixed before I purchased it. And I have been having problems with getting in contact with someone to help me with this issue. I keep getting passed along to different people who are unwilling to help me. I will be returning my vehicle if this issue is not resolved. Very unprofessional!!

I came back from out of town work and stopped by Nissan to do a previous visit I had to skip. I had Roxy service the car and explained to me what it needed. So I decided to stop by before anything else came up.

Fiesta Nissan is a great place to shop for a new or used vehicle, our salesman was detailed, specific and honest, the whole process for purchasing a new vehicle went very smooth. I strongly recommend this place to anyone!

I spent all afternoon at the dealership.. but Fred G. And his manager got me into the truck I wanted! Thank you for working diligently to get it done!

Fiesta Nissan went the extra mile for us! This was our second time working with them to get a car and the customer service and experience was great! The staff we worked with were extremely attentive to our needs and answered all our questions. Thank you to Veronica Avila Christian Chavero Balde Silva Josh Rico Juan Rodriguez and especially to Johnny Rodriguez. A special comment I want to add is that Johnny Rodriguez was also there when we purchased our first car with Fiesta Nissan. His PR with us won us over to return to Fiesta Nissan. Way to go! Dale Gas!❤️❤️❤️

Vehicle had repairs in the past and still needed additional repairs the dealership said weren’t needed and would fall under warranty later on. They kept talking about their 3/36 used car warranty. Turns out it was 3 MONTH / 3600 MILES upon asking about the details. Spent days and hours over there. Not a pleasant experience.

Handled everything with care and was attended well Thank you Cinthia for helping me and my wife get a car for our daughter very happy

What made our experience a stress free one was the support and help provided by the sales representative, Vidal Serna. He was always on top of what we needed and would always respond to our concerns through texts and calls quickly. To us, the most important thing in purchasing a vehicle is how the sales rep treats its customers, and Vidal was amazing. We purchased two vehicles with him.

The WORST experience ever!!!!! To begin with, we waited at the dealership from 9am until closing and then had to return back the next day. After completing the purchase, they then tell us the car is not ready because it needs detailing and they would call us. We didn't hear anything for about 4 days. No responses to text or calls. There was always an issue. I DO NOT RECOMMEND this dealership to anyone!!!! Save your time and money and go elsewhere.

I'd like to take the time to thank the wonderful team at Fiesta Nissan, in particular Cris and Daniela for helping my little family in our time of need. My truck of 12 years stopped working on us and the same day we took it to the mechanic was the same day we got my brand new 2021 Sentra. It was hassle free, we went in signed the necessary paperwork and left worry free in our brand new car, my husband and I couldn't believe it. Cris and Daniela answered all our questions and concerns and treated us with care. They were so helpful & exceeded our expectations from being first time car buyers. We highly recommend their services, we promise you will not be disappointed thank you Cris, thank you Daniela, thank you Fiesta Nissan team!

I can’t say enough great things about this dealership!! We live in San Antonio and the Nissan dealership there was awful, so since we were going to visit family in the area I called a few dealership in the Edinburg/McAllen area and ended up deciding to go to Fiesta Nissan first, I called and their phone representatives are amazing! I spoke with Christina and she was so knowledgeable, she followed up with all the info I needed and that was that! When we actually got to the dealership we were greeted by the manager and the salesman we were going to be working with and they both assured us that they understood we were coming from out of town and would make sure we could leave with our purchase today without an issue. Our sales man, Jose Mendoza, was an absolute pleasure to work with! He was able to get us a great deal on the SUV we wanted and finance beat the rate our credit union quoted us, and to top it off the service department was so helpful! We left with our brand new Nissan in 5 hours and I have never had such an amazing car buying experience! I’ve been raving to everyone about it, I definitely recommend them!

Excellent and mind-blowing Assistance! I really felt the Sales experience from true professionals! Thank you Alex

Mr. Jose Mendoza was very diligent and the best seller ever. He had everything prepared as I asked him. The finance department made an excellent work. I am a very busy person and I highly appreciate all the effort. I like very much my Nissan car 🚗!

it was a really easy and awesome experience. My car had recently broken down, I did not have a car to make it to the dealership and the salesman made everything possible online. he was fast, did everything to help me out and brought the car all the way to my place of work, it was awesome. thank you!

We had a good experience. Dealer had the vehicle we were looking for. Sales person was very helpful as well as financial manager. All around great service.

Awesome, quick and easy, I have worked with other dealerships close by and couldn’t say the same. 10 stars if I could!!!

JAYB WAS EXELLENT SALESMAN I GIVE HIM A 100. I AM VERY HAPPY WITH THE OUTCOME DRIVING BACK HOME WITH MY NEW 2022 BESIDES HIM THE OTHER 2 PERSONS THAT HELP ME GET MY CAR WERE MARVELOUS. WILL BE RECOMMENDING. PEOPLE THANKS ALOT HAVE A PLEASANT DAY

Took my car for trade in, over 30 days and still haven't sent the check to my previous finance company. Now when trying to call them to resolve the issue they won't take my calls and keep giving me the run around. Worst customer experience I have ever experienced from a dealership. Update: Omar Fixed my issues really quickly after he got ahold of me but answering of phones needs polishing in the front. They just transfer over with no details of how long it may be for holding or taking info for a callback is pretty much useless.

Terrible experience. I brought my car in for recall service. They told me it would take 2 or three hours. Five hours later I started calling them. Got put on hold and then disconnected five times. Tried online chat on their web site. The service manager told me they'd get in touch with me soon. Half an hour later they called again to say it would be another hour and a half at least. Not acceptable. I'd give zero stars if I could.

I had a great experience with Fiesta Nissan. The salesman who helped me through everything was Jose Mendoza and he did everything in his power to help me walk out of there with the vehicle I wanted. I never had good experiences at other dealerships so I was nervous going into this one but I got proven wrong. Jose is very knowledgeable, patient and respectful. I highly recommend anyone looking for a new vehicle to head out to Fiesta Nissan in Edinburg and ask for Jose Mendoza!

Got a great deal on my trade -in along with great rate. Salesmen Artemio Diaz was very cordial in reviewing all my options and will buy again. Thanks!

They always have a reason why I don't qualify for a referral fee

Great customer service! The purchasing process was very quick.

Hector went above and beyond to get me into the car I wanted! Everyone was super nice and gave us the best deal compared to all the other dealerships. Highly recommend this dealership 🙌🏼

I'm so happy with my new Nissan Rogue. I would like to thank Fred Garza my salesman for showing me the Rogue and answering all my questions and being so knowledgeable on the Rogue. Also the sales manager Balde Silva for making sure I got the best deal. I was happy to see that the General Manager Juan Rodriguez checked up on me during my buying process. And lastly I would like to thank Johnny Rodriguez Public Relations Director for Bert Ogden Auto Group for introducing me to the staff at Fiesta Nissan.

Thank you Jay B Sutton for great customer service highly recommend him for car purchase. Very attentive to the customer.

Johnathon Garza! Go see him! Helped me instantly, got me exactly what i wanted and the price! No hassling, no attacking and forcing to buy. Just friendly as can be and helpful! Will shop here in the future. Have never been more satisfied at a dealership than today!

Jay B was excellent in helping us get a great deal on my new truck! Very happy with the customer service and all the help they gave us. I just came in to look at this vehicle and I walked out with a beauty.

Jay Silva and Ben Barrera helped my parents and I get my dream car for me thank you so much hard work really does pay off and they made the process so easy for us

Excellent car buying experience, thanks to Cynthia Soria! She was super friendly and patient! Always there to greet me and answer my questions. Never felt pressured, never felt hurried. Listened to what I wanted in new vehicle, helped me with trade-in, and walked me through each step of car buying process. Thanks Fiesta Nissan!

I went in looking to purchase a car, and I came out within a few hours driving my new car home. Alma was amazing; she was knowledgeable and helped me throughout the entire process. Everybody who helped me were professional and great at their jobs. Overall an excellent experience, and I am extremely happy with my purchase.

I had an awesome experience yesterday at Nissan in Edinburg. It’s my first time buying a vehicle and I got a great salesman named Ben Barrera. I had always been scared of going to a dealership because of the bad experiences I’ve heard. He was super nice and attentive to what I was looking for, and he went above and beyond catering to my needs. He made the whole experience of buying a new car memorable. The whole process was smooth and he did everything in his power to work with my income. I definitely recommend going with him!!

This place needs help in everything purchased a truck took to service due to exhaust leak and manager from service said it's suppose to mark black because they are vent holes and he was not going to fix it. He has a problem and vehicle certified customers be aware of service sucks. They happy to sell you a car but when a problem arises they won't help.

My Sales Consultant, Daniela Prieto, made my purchasing experience extremely satisfactory. She answered any and all questions about the vehicle and the buying experience. She was knowledgeable on questions I had about the vehicle, gas mileage etc… My overall experience surpassed my expectations and will gladly return to purchase vehicles in the future.

I would not recommend anyone to make business at this dealership. I would hate for people to WASTE their hard earned money on a faulty vehicle. They were so quick to make the sale but refuse to help although the service department failed to perform a thorough inspection. I have had the car for about a month and it’s left me stranded multiple times. It was sold to me with a corroded battery, the rear view camera goes in and out and now the radiator support failed and I’m left without a car. Don’t waste your time nor money here. They won’t help you.

Was overall good.. was actually faster than i expected. i arrived kinda late in the evening but the salesman (Newer) Mike stayed late to show me some used cars and eventually got me the new suv i wanted. He was honest, explained the process at each step, and stayed with us while we had to wait for papers to be done till the process was completed.

Ernesto was so patient and helpful! He helped me find the perfect suv to fit all of my needs while staying within my budget. I’d recommend him to any friend looking for a new car!

I went to check out some cars today, first agency I stopped at. This guy Danny was super nice, def recommend, great salesman! Everything was going awesome, until this guy Jay? I believe was his name. Agency manager or Financial adviser, he humiliated me saying how could I think about purchasing a nice and luxurious car, if the car I own right now is JUNK. Who in the world says that to a customer! 🤣. I asked to check out a truck and he just kept saying that I was not going to be able to afford anything that was not a Nissan Altima or Sentra. I remained calm, because I mean if that’s his way of “selling” to customers, then best of luck to him 👍🏻 After he came along trying to “sell” with his negative comments I just wanted to go home. Did not feel the needs, or wants of purchasing a new car. Humiliating experience overall. I do appreciate everything Danny Guevara did for me, he really tried convincing me in taking a new vehicle home but like I said, this Manager guy came by and ruined every chance there was. Really bad attitude, tried to make me feel less, I get it, he’s the “only one who can see my credit” but that’s not the appropriate way to treat a customer.

Experience was great! Cris Manzano made the entire purchase comfortable and amazing. I highly recommend him to any one looking for a car and especially recommended to any one in need of help with previous bad dealership experiences. Cris you are the man!!

Good inventory of cars but when it comes down to the choices it goes upon the bank which is understandable but the rep help my family push it for a vehicle and got it but once you sign it they block you and don't keep on contact to you on the update on the car. I sign the papers yesterday (4/27) but haven't been updated on the vehicle even though I was promised to get the car within 24 hrs.

Took my vehicle in for service. vehicle was in the shop one whole week. Service manager helped me allot. I had to start dealing with him due to the poor service and attitude problem with Roxanne villareal. she was extremely rude in multiple occasions so i stopped dealing with her. she wouldnt return my calls, would not keep me posted with my vehicles progress, in a bad mood all times and seemed like she was just there to collect a check.

Alfredo Garza was amazing and went above and beyond for me to get me everything I wanted and needed. Always responded in a timely manner. Answered all my questions. I love my fiesta Nissan Edinburg

My experience was more than five stars!!! I give a seven star review… Ulisseses was very helpful and very tentative!!! He showed me what i was looking for and was very informative.. rick was amazing!!! Very helpful, got me within i was looking for!!! And javier was awesome!. im happy with my purchase i felt like they listened to what i needed and wanted!!!

Very good customer service Eduardo Montez was on top of everything. He was very helpful. I strongly recommend asking for him to help anybody out. I would definitely go again. Thank you for everything

Always great customer service. A team always willing to go over and beyond for you. I’ve taken out 5 vehicles at this location and will continue to recommend friends and family 💙

Art (salesman) and Jose (finance) hit it out of the park with service. They were professional and helpful.

I was looking around for a vehicle and alot of other dealerships didnt have much in stock new or used. This was my last stop and it was late in the evening. I was hoping to find something. Joshua helped me with a 2019 Nissan Altima. He was very professional and was treating me more as a friend than just another customer. I appreciated the hospitality he gave me. He stayed till the very end. I didnt leave till after 10PM. He was there every step of the way.

Got my car serviced and waited 6 hrs for them to tell me the car wouldn’t be ready till Monday, came back Monday and still wasn’t done until 2 days later. Now Waiting almost 5 hrs for an oil change and they haven’t even started. Waste of time. No point in setting an appointment if they don’t value your time.

Awesome customer service, my sales man Eduardo Montes really helped me out with everything and for my first new car it’s the best!

Fred made his best effort to help me and get my new car, thanks. On other matter there is plenty to improve in the web site. It let me choose a car, run my credit and almost buy a car that was already sold, I was told it takes 48 hours to update the site inventory, please take seriously what you advertise. Thanks

They help get the best deal and they explain every detail of the vehicle and explain every detail on the contract. They don’t hide anything. Hurry these deals are going fast.

The sales team was excellent. But I refuse to wear a mask so I had to stay in my car and sign papers. I will never again shop at a Bert Ogden place that would force me wear something I don’t want to.

Shattered 3rd window on driver side. Called service Dept at Fiesta Nissan and Linda was great ordering part immediately and setting up appt for drop off of vehicle.

From the moment that I spoke with Fred he was just amazing. He helped with everything that we needed. I am about 100 miles from Fiesta Nissan and the service I received is second to none. I have never owned a Nissan, but I guarantee that I would by anything from Fred again. I spoke with the finance manger, Omar, amazing. I was treated what the most respect and very impressed with the service from Fiesta Nissan. Fred even drove the vehicle and all the paper work to my house. I never expected that from any dealership. I cant wait to buy another vehicle form them.

I get my car service there all the time and they are always very helpful.

Had a great experience with sales man and manager they treated us with respect and honesty. Would highly recommend this place to friends and relatives. Overall a great place to do business. Thanks for everything.

Extremely disappointed! I had never had such a bad experience very disorganized I was given someone else's paper work they were giving me a vehicle that did not belong to me just a TOTAL MESS!!! Unfortunately I have to deal with you all because of a recall on my car but I would never go back or will I ever recommend anybody to this dealership!!!

My family and I were simply just going to drive by to take a peek of the truck that I saw on the Internet, without thinking of buying. BUT our Sales Consultant, Mr. Oscar Algranatti, made the entire process a great one. Along with Jason, one of the Sales Director…, made me feel comfortable, answered all my questions, and guided me to a great offer I couldn’t refuse. We LOVE our new 2022 Nissan Frontier; our first truck that we’ve ever owned. Can’t wait to make great memories with my family. Thank you Fiesta Nissan!

went in to inquire about a deal I saw on fb and when I asked about they told me it wasn't even possible - then, of course, they tried to sell me something way out of my budget while giving me almost no information about the car - condescending sales man who tried to tell me what I wanted and offered no real solution to my problems :/ would not come here

Excellent place to buy a new/used card. Awesome customer service.

Customer Service experience was great. Johnathan was very helpful and friendly. Would highly recommend Bert Odgen Fiesta to friends and family.

This is the third vehicle purchased from this location in the last 24 months and is definitely the last. Vehicles are great but customer service needs some major upgrades.

Fred Garza worked with me to get me into my new truck. Everything was set up with ease and the finance guy was great to work with 10 out of 10

1st time buyer at Fiesta Nissan, sales person Daniela was very helpful. It was a pleasure doing business with them. Update: 4 days before the warranty expired I called to let them know that I was having problems with car and was told that it would be at least 2 weeks before they could check it so that since the warranty would be expired I would be responsible for everything.

Mr Danny Guevara very professional! And also Mr Finance - Jay very professional! Thank you for all the help!

Shotout to Hector and Art for helping me and my wife drive away with a Titan pro-4x. They were very nice and helpful throughout the whole process and answered all of the questions we had. Special thanks to Art for staying late with us, past closing time, and keeping us company. We'll definitely be back when it comes to upgrading our other vehicles!

I had a great experience at fiesta. It was tedious and long but it was a great pleasure getting to know and talk to Cynthia Soria my sales rep. In a way we connected in what we had in common and that is love for the Valley. I couldn't have asked for a better person to help and guide me through this sale. I got a late christmas nd early New Years gift. Thank you Fiesta for the experience and a great big thank you to Cynthia for her time and patience with me. Have a HAPPY NEW YEAR!!

Roxanne provided top notch service. My visit was quick and exceeded my expectations!

What made our experience a stress free one was the support and help provided by the sales representative, Vidal Serna. He was always on top of what we needed and would always respond to our concerns through texts and calls quickly. To us, the most important thing in purchasing a vehicle is how the sales rep treats its customers, and Vidal was amazing. We purchased two vehicles with him.

We drove from Brownsville to Edinburg and met with sales reps at Fiesta Nissan. At first it was good, looked at Kicks and Rogue Sport. Overall experience was alright, but things quickly changed. It went from alright to poor real fast. The process was extremely long. We arrived at approximately 6:45pm and didn't get home until after 1am. Too much sitting and waiting for things to happen. We did purchase a vehicle, and my daughter was happy with the purchase. But it was difficult to finalize the purchase. It almost seemed like the staff had a goal to send us away without a new car. The experience was not good. While we made the decision to purchase, we were told by Eden Villarreal we would have free oil changes for life, and we would have access to the service in Brownsville. Well, it was a lie!!! We were just about finished signing the official documents for purchase, we were told free oil changes would only be available in their Edinburg shop and not in Brownsville.😡 Oh, and you must be careful, when you think you're about to purchase a car of your liking, and after waiting around for hours, Eden came back and gave us the bad news, our vehicle was sold to someone else. Can you believe it? The car we thought we were about to take home was gone! It was sold to someone else. So the only choice we had was to leave empty handed or choose another vehicle. We had already been there for 3 hours, and our goal was to buy a car, so we stayed and chose another vehicle. And of course, we couldn't find a car of same value, we committed ourselves to purchase a more expensive car. Nissan vehicles are good cars, I only wish there were an easier way to purchase a Nissan without the run around. Why can't these sales people be honest? Very disappointed. M. Cordova

Cris Manzano is the best, he's helped me with all my car purchases. I will be recommending him to my family and friends. Thank you Cris :)

We are very pleased with our new car they sold us they did a wonderful job thank you so much ...

My advisor and technician assigned to my vehicle recommended items that I had either replaced or serviced the week prior to my appointment on my own time. The area where the work was performed was left dirty with oil. The job got done but as an overall experience it was not pleasant.

Well to start, I needed a car due to returning back from being stationed overseas in the Army for two years. I have been looking online and found to be a good deal. I jumped on it and looked at the car, and it was a lemon. Had to wait until they gave me the car, which was two weeks. And big reveal. The check engine was on. Was sold the car in advance and had to pay for insurance, two weeks of insurance wasted. Didn’t get a refund. Returned the car. Two weeks wasted and money wasted. Drove for two weeks back and forth to sign paperwork. So there is that, time, gas, and insurance wasted. Probably around 300 dollars gone, thanks to fiesta Nissan. The response that i usually get is, “I and sorry to hear.” Etc… Sorry doesn’t refund me the 300 dollars that I lost. I bet if it was any of you manager, you will be happy because you are not bothered of loosing money, because you steal it from hard working people that have to live on a budget. Don’t go here. Go somewhere up north for your vehicle. Cheaper north of Corpus Christi.

Art at fiesta Nissan is absolutely amazing! Made me feel comfortable with my purchase and answered absolutely any questions I had

Easy transition, very friendly and efficient. Was in and out within 3 hours in purchasing my new 2021 Nissan Kicks. Daniela Prieto and Mr. Ochoa at Financing were very friendly and answered all my questions and got me the deal I was looking for.

Staff was very friendly and knowledgeable salesman was very helpful finanance guy was very helpful in showing me all my options all in all I highly recommend fiesta Nissan

Talk about Service! Dago Rodriguez drove 90 miles round trip to come pick me up at the airport and deliver this beauty! Certified Pre-Owned by Bert Ogden ✔️ Every imaginable option as requested ✔️ I asked for a low mileage Limited F250 with every option and Juan Rodriguez DELIVERED with this LIMITED with only 20k miles. Dago was also fully versed in the ford vehicle and showed me how to operate every gadget. And he’s a Nissan salesperson to boot! He’d put my last ford rep to shame! Going to enjoy the drive back to Florida in my Texas Cadillac!!! #dalegas #dalediesel

The advisor, Ms. Linda Perez is very knowledgeable, she explained what the recall entailed and the time it would take to do the repairs. After the initial inspection, she also contacted me and sent me the information for the additional work that my vehicle needed and again, she was very clear in her explanation.

My experience purchasing a vehicle from here was excellent. Angel Yip-Pon was so kind and patient. He was fast to answer all my questions and helped me out through out the whole process. I was nervous because it was my first purchase but Angel made everything easy and smooth. He even stayed in touch after the purchase, now that’s excellent customer service!!! I couldn’t be happier with my vehicle and the purchase process. I would highly recommend working with Angel he is amazing! I’m in love with my new Nissan!

Love the way I was treated with professionalism and respect and vehicle service in time., met my expectations. Thank you Fiesta Nissan ❤️❤️❤️

they were very kind and helpful they treated like family this wonderful young man bought us McDonald's and offer us water. He had very excellent Customer Service skills I would recommend him to future costumers I'm very pleased in all the effort in selling me the car. Angel Yip-Pon and Fred Garza are very good amazing salesmen, thank you very much.

Words can not even begin to describe the amazing experience fiesta Nissan has shown me as a first time buyer. Every single one of the staff members were so friendly and made my buying experience pleasantly easy. Dee and Carolina the internet managers were so welcoming over the phone and very knowledgeable of the vehicles and were able to set me up with a test drive for different models. Fred Garza was my salesman and explained the various specs each vehicle came with in addition to price comparisons making it easy for me to understand. I really appreciated how the Manager Juan was ready to answer any questions or concerns I had in addition to laying out the payment plans for me. Really made me feel like family ^u^ . Jay and Omar the finance managers broke the numbers down into a simple fast and efficient manner making my visit short and sweet. I highly recommend starting everything online with Dee or Carolina just to save yourself some time at the dealership. 10/10 would recommend.

Thank you to Fiesta Nissan for helping me get into my first vehicle as fast and smooth as possible. I want to thank Andrew for walking me through the process. He was very knowledgeable and I recommend him to anyone looking for a new vehicle 🤓

For my first car buying experience it was amazing! Fiesta Nissan’s car buying was easy and hassel free. I didn’t know what to expect and Fred Garza walked me through it all! Thank you Fred. Also a big Thank you to Balde Silva also for making it happen as I was a little worried about my credit. But nonetheless I own my first car and had everything done in a few hours! Fastest, biggest purchase of my life 😂 and I’m in love with my 2021 Nissan Rogue 🥰

I was tied between getting a Ford Ranger or a Nissan Frontier, so I applied at different dealerships online. Nissan Fiesta was the only one who did all the paperwork and had everything ready with a monthly payment amount before I test drove the Frontier. I told them no down payment and was never asked again. I love the professionalism of this dealership. They really do their best to give you the best deal. Thank you.

Great place and friendly employees always. Work was done quick and a job well done.

So amazing! I was able to get a new 2021 car for only 277 a month. Everyone was so helpful, I had been shopping around all day and these people actually cared and helped. They did not pressure anything and I didn't even have to run my credit to find out monthly payments before making a purchase.

I did plenty of research of what mid size SUV to get before even going to dealerships. I finally decided that the Nissan Rogue was the car that I wanted. I entered in this dealership with a monthly payment in mind as well as an apr. the salesmen Cristobal I was with was nothing short of amazing. He was able to get me the perfect deal and my dream car! I couldn’t have asked for a better experience and I will always refer my friends and family to this dealership!

We had a great salesman that cared about our needs and what we were looking for. He did not hesitate to be out there in the cold weather, went out of his way to help us out through out the process. Thank you Jose Mendoza for all your help. I highly recommend him. He is very patient.

Johnathon Garza was one of the best dealers I have ever worked with! I came in looking to buy a 2021 Nissan Rogue, and he was very helpful and informative about the vehicle. We were able to negotiate a great price, without him being to pushy from the dealer’s end. If you ever are interested in purchasing a Nissan, I highly recommend Fiesta Nissan and Johnathon!

I sold my vehicle at Fiesta Nissan. I was given a decent price for it. The only thing was that I received the check 7 weeks later, and had to constantly be messaging for an update. Intially I was told it would take 2 weeks for the process. I have family that sold their vehicle at CarMax and got the check the same day.

Sales person Cynthia was very professional and polite, the financial guy was a different story. I understand the word “salesman” but he was to pushy with his approach and told me to be smart and buy the warranty. He is not my father and telling me if I’m smart or dumb. After telling him know for about one whole hour he still kept pushing the sale of the warranty. He probably wanted extra money for his Vegas vacation, I seriously can’t blame him but NO MEANS NO. CYNTHIA WAS AWESOME THOUGH.

The staff was very helpful and went above and beyond in helping me with the purchase of my vehicle. Cynthia Soria ,was awesome. The best salesperson I have ever dealt with. I can't thank her enough for all she did for me !!!