BECU credit union Ne 8th St, Sammamish

As a quadriplegic, I occasionally need extra help when using the ATM machine and the staff jumps to the opportunity to assist. I also need to obtain a cashiers check once a week and the staff (all of whom knows my name) are professional and very helpful. I would recommend BECU to anyone.

I am really glad to be BECU member! This bank has an awesome team and dedicated staff.

We had a great experience in BECU Sammamish recently with a HELOC application. The staff was very helpful explaining every detail to us - satisfied customer here!

It's ok for daily online banking but if you ever want to travel it does not work at all. I travel a lot and have only had it work twice in over ten countries. And customer service is virtually non existent

Helpful staff that gets things done with a smile. Customer service that is actually true to their ads.

On the phone now for 56 minutes to see if they can locate a check for me since they deleted access to viewing physical checks online with the new business app. Okay this should be easy to handle.

Beyond furious with my handling of two disputed charges. My first time disputing charges I may add. Was told I need to dispute in person or send it my written statement in person or send through mail (after calling in and making known there were going to be disputes). I went into the sammamish branch and spoke to a young Asian girl. She looked at my account and saw the money was put back in and told me I didn’t need to to do anything further. She even got up from her desk, walked passed me, and opened the door for me to leave. Today may 21st, I received two pieces of mail that, in short, said my disputes were still pending. I was never told by either of the ladies over the phone that my funds would be put back in- but could be taken out at any given time if the dispute was denied. More over, I went in to give my formally written statement in person, but was told it was unnecessary since the money was back in my account. I was sent off after confirming I did everything I needed to and my funds were put back into my account. With the extra funds I received disputing my summer concert tickets and a fraudulent clothes website, I put those funds toward credit payments and other bills. Now over 7 days of having a little bit of peace, I’m informed. (For the first time since disputing these charges) that the funds could be taken out at any moment. It was never a sure thing. I was never educated about the steps it takes to fully “own” my money again. Now before working my 11 hour shift at the Everett Quarantine center I have to deal with these “professionals” again, and make sure I cross my T’s and dot my I’s because the BECU employees who’s job it is- can’t tell their face from their back side and I have to make sure they know how to do their job. I’m beyond livid. Transparency is everything. But you can’t get transparency when the people who handle your money aren’t fully trained nor qualified to inform you of even the basic steps it takes to do something right the first time and what I can expect without surprises. Can’t wait to deal with this in person tomorrow. Wish me luck and may god give me patience with these people. Oh and BECU management. TAKE THE TIME TO TRAIN YOUR EMPLOYEES CORRECTLY, SINCE THEY ARE MESSING WITH OTHER PEOPLES’ FINANCIAL LIVELYHOOD.