BCI Financial Corporation Highland Ave, Cheshire

Randall F. is the most thoughtful, helpful, professional and just all around incredible employee of BCI. I had no issues ever with my auto loan and called with some questions and to pay off and he helped me so easily and quickly I cannot rave about him and the process enough!

I have purchased about 2 or 3 used cars over the past years, all of which were financed by BCI. The experience has been excellent. Never a problem having a dealer set it up, quick approval, paperwork and payment methods work flawlessly and the people are great to deal with for questions I have had about various things. While we all want better rates BCI rates have mirrored the market and stayed low. Overall, BCI is a reliable, accommodating customer oriented business who will continue to get my business in the future.

I called BCI Financial yesterday to make a loan payment for my wife and spoke with Crystal. This was my first experience dealing with BCI and Crystal was extremely courteous, helpful and professional. I wasn't sure what to expect since it was my first time calling, but I was extremely impressed with the service I received. Thanks!

The process of getting my car loan it was very straight forward. Using the website to pay is very easy and user friendly. The customer service always responded very quick and they’re very helpful.

Wonderful customer service! Lianna was who I spoke to and was great with my questions. My only wish is that their online banking was a little more user friendly.

I called BCI financial today ,Salina the representative was very friendly, she went through with me, through the whole process of updating my information . The call was answered In no longer time. Great customer service! Elizabeth Regalado.

Krystal was very kind, professional and personable. Krystal was able to assist me with all my needs. Also, taking time to answer all my questions and getting answers for those she was unsure of. I am grateful that I was able to get the results I did by speaking with Krystal!!!

The staff Salina Sanchez was very professional, cordial, and patient when listening to my concerns and questions. Didn’t get transferred or placed on hold, I was taken care right on the spot. Had and used a very soft and soothing tone of voice. Very ethical. Took the time to explain and gave me a very good customer service provided. Thank you. Keep it up!

My first time using BCI and was a bit confused and anxious about the autopayment process. I unwittingly called the company direct prior to work hours but decided to leave a message anyway. I honestly didn't expect a response, however, I was responded to promptly. The BCI rep, Liana, was knowledgeble, easy to talk to and helped me understand the process. She eased my concerns and rectified my issue in minutes. Very happy with her personable customer service. In a world of automated responses and disconnect services, it was refreshing to talk to someone who made me confident that going with BCI for my auto loan was the right thing to do. Thanks, Liana!

This is my second loan with BCI, the personal is very professional. And all the time when I need help with something I call Liana Torres, she's excellent I qualify that team the best. Thank you so much for your help guys.

Initially when I called I was hung up on, but the woman I spoke to after calling back was extremely helpful in helping me find my account information.

Ms. Sanchez was very polite. She stayed on the phone until my issue was handled. It was much longer than originally expected. She was kind and professional.