Banterra Bank W Main St, Carbondale
+1 618-549-4445
http://www.banterra.bank/
1500 W Main St, Carbondale, IL 62901, United States
Services
- ITM Live Teller
Banterra Bank Reviews
G
My experience was quite positive. Banterra representatives were pleasant and easy to work with throughout the transaction.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!
P
Would give them a 4 or even 5 star, but in past few years that I've banked with them they have removed all of the atms and the only one left available is the one they have at the bank on the opposite side of town from me which is extremely inconvenient. That and I have my bank account set to keep me from over drafting, yet twice now it's happened an I've had a fee added, thought the point of having that was to keep instances like that from happening. Other than that the I've had a pleasant experience with Banterra.
D
I gave them one star because it wouldn't let me give them less. I first had an account when this was FirstBank until Banterra bought them. Banterra has no noticeable customer service. The employees are rude, unwilling and unable to assist their customers. I am required to make multiple hour + visits to even report fraudulent charges and am apparently supposed to apologize to the employees for their errors. I am leaving this "bank" if I can ever get my money from them.
D
It was nice working with Sue in helping us place three separate CD into one CD.
We love to hear about your positive experience with Sue at Carbondale, Dale. We will pass along your kind words!
L
Carrie was so helpful! Excellent customer service!!!
S
My previous bank in Carbondale IL had trouble putting money from my international travel card into my account. They made no extra efforts of any sort and I decided to check out Banterra. Carrie was super-efficient at opening my account. On the travel card problem, she told me they are themselves going through an IT reorg, because of which their own Visa machines weren't functional. Carrie promptly introduced me to the branch manager Mark. As the local executive authority, Mark spent over an hour talking with his HQ (I presume) to get the work done. It was copybook excellence in customer service. Can't thank both of them enough.
We love to hear about your positive experience with both Carrie and Mark at Carbondale. We will pass along your kind words!
J
Awesome Experience! It's always hard leaving one bank for another. But I must say Mark made this process so effortless! Big time bank hometown feeling! Thank you Mark!
We love to hear about your positive experience with Mark at Carbondale. We will pass along your kind words!
J
They really do a great job an explain all the ins an outs you need to know about all kinds of accounts would recommend them for all your banking needs
Thank you for your review. We appreciate your feedback.
T
I changed my phone nr now I can't sign in online cans can't get my passcode because of my old phone nr. Tiered to get a passcode all the time I sign in my account online
Hi Tina, Please contact our Customer Care department by calling 866-226-8377 and one of our team members can assist you with getting back into your account. Thank you.
D
Great customer service from the Eldorado office!
Nearby Loan Stores in Carbondale
- Payday Loans
- Personal Loans
FAQs
1. What Is the Contact Information of Banterra Bank?
You can call Banterra Bank via +1 618-549-4445. You can use our online platform to submit your loan application as well.3. What Loan Services Can I Get From Banterra Bank?
Banterra Bank provides following services: '- ITM - Live Teller
5. Is Banterra Bank An Agency Or A Lender?
Banterra Bank is a Bank that accepts all kinds of loan requests including online installment loans. In addition, iPaydayLoans, as an online loan marketplace, can link our customers with our panel of partner lenders to get reliable loan services.
2. Where Can I Find Banterra Bank?
Banterra Bank is located at 1500 W Main St, Carbondale, IL 62901, United States. Take a look at the map and get the support you need from them without any hassles.4. How Can I Apply For A Loan At Banterra Bank?
You can submit your loan request on their website. If you need other financial support, you can always click here to choose between various loan options.6. What Will Happen If I Am Not Able To Repay My Loan?
You should contact your lender if you have trouble performing repayments. Your lender may adjust the loan plan for you to cope with your current repayment ability. Check our website to learn more information if, for example, you defaulted on your online title loans.7. Can I Get Bad Credit Loans from Banterra Bank?
Yes, it is possible to get loans with bad credit such as online personal loans from them. You can contact the loan service providers for detailed information regarding loan requirements. You can also visit our online loan platform to get instant loan offers with friendly requirements.