bankESB Broad St, Westfield

I work with Denise 99% of the time I've come into the bank surprisingly it seems as though she never stops working and is always there and kind each time I'm there, very patient, extremely nice to me no matter what I look like or how I'm feeling or what I say to her she handles everything so well! And I love the woman who really runs the bank 100%, she's there in an office and she's very awesome to work with and talk to she's great I don't know her name sadly but she runs the bank or manages I do really appreciate her kindness she always gives me and all the work they put into accommodate me if I'm ever in any kind of a jam. This is a great bank and it's because of the management and I just deal with Denise and walk out quickly. So thank you to Denise she's amazing and the manager is just the tops she's the best!

This bank will rob you , Example .. I can no longer charge Gas purchases which the bank took it into there own hands and notified no one about it .. There for I had to ask for over draft protection.. And was not advise of there over draft fee of $32.00 per transactions. So between gas purchase and 10 bucks for lunch on the day before I got my pay , I was all ready in the negative $ 64.00 for less than 40.00 bucks of purchases .In all I would just taken out the max of 100.00 If I had known there terms ,... Then when we called in saying WtH . They replied that we all ready help you Dec for a insufficient funds charge. And what happened with that was . I made a credit card payment, and all my emails notifications said the payment was Successful, But ESB did not release the payment till 4 days after all the while there Phone App. Showed payment made and with proper account balances . Don’t go to this Bank and if you are , Keep Looking for another they don’t deserve to handle our hard earned money .

Went to cash a check at the Westfield branch and was told they would not cash as my Id was expired , I have been cashing checks at esb for over 4 years this branch literally cashed one the week before with the same expired id, went to another branch and had no problem cashing it nor did I even have to show id as it was scanned into the system years ago! Will never bother going back to this one even though it's closest to my house .

Just like their other branches, they have an excellent, professional, and friendly staff here. Having been a member since 1999, I've never had a bad experience with Easthampton Savings Bank. 👍👍👍👍👍