Bank OZK N 47th St, Rogers

This is the slowest bank I have ever been to. I have been here many times always thinking maybe they will do better. Maybe I just caught them on a slow day but EVERY SINGLE TIME, they are slow slow slow. You will be waiting no less than 20+ minutes for a simple basic transaction.

I really never write reviews but sadly this particular location on Olive & 47th Street in Rogers is the slowest at service ive ever experienced on every occasion! Expect to wait in line at least 20-25 mins everytime. They have also made several errors on cash back, and then called me relentlessly over a couple dollars that they went over on and then wanted to take it outta my account when it was a mistake on their part! I had no problem giving the money back but when two different employees called me and gave me 2 different amounts and they couldn't even agree on the correct check that it came from, it made me suspicious and thats why i refused to let them take it from my account! I had to tell them the correct amount and check that the mistake was made from. Id go to a different a location if this wasn't the closest to me and its already 20 mins away from where I work & live because they only have branches near the highway.

Friendly and personal experience even just discussing opening an account. I can see why family recommended I bank here.

Absolutely a horrible experiences with this financial institution. I went to this branch asking for help in regards to help securing / closing my mom's checking account due to her passing away. I asked for help because I didn't know the process on what to do. I had a certified death certificate in hand (the funeral home director said to lock down accounts due to fraud). I was asking for advice on what we needed to do to prevent fraud or anything. I was told by the acting branch, "I noted the account". She made a copy of the death certificate and a copy of my driver's license. I kept asking what do we / I need to secure the account? All she kept saying is," I noted the account". She finally said if need something we will contact you. I personally have had a checking account with BOK since approximately 2008 and I was treated like this? THIS WAS DISGUSTING!!!!! All I wanted was advice and help, nothing more, nothing less. I was under the impression your bank was supposed to help you with your financial needs? I WILL BE SHUTTING DOWN MY ACCOUNT AND MOVING MY ACCOUNT!!!

Left feeling I was missing something. Charges applied which I never did get a clear understanding of. It ended up taking close to an hour to close out my IRA. Still feeling something wasn't right.