Bank of the West Magnolia Blvd, Larkspur

I went into the branch to do an international wire transfer. I provided the same information I had to the BotW branch in SF to do my previous, but this time, they didn't seem to understand what to do and didn't bother calling the branch where I did the first transfer. The manager, who had been standing close by hearing everything finally said they'd do it but wouldn't be held liable if the money didn't get there. I walked out. As I said at the time, I'm not the bank. Your bank did this already for me, so you should be able to tell me what info you need to do a transfer. Zero confidence the employees of this branch to get it right.

Wasn't greeted or even acknowledged. Another customer came in after me that the man sitting behind the desk perked up to and greeted; he looked straight at me afterward and said nothing. And I had been waiting next in line for about 10 minutes.

Have been banking here since 2001, and it's one of the few remaining small-chain banks remaining in California. If you're tired of the Big Banks and prefer more personalized service, then BoW is for you.

The manager of the bank Cristino Rivera threw change at me as I walked out after closing my account. I have contacted the police.

I have been banking here for 25 years. This bank knows its customers as people, not accounts. They don't have to be paid to smile. These are not mannequin greeters. They are real people and know you as neighbors and friends.

I'm quite perturbed. BoW used to be open on Saturdays. On March 13, there's a sign on the door that says closed on Saturday starting March 20.