Bank of the West W Schulte Rd, Tracy

They deactivated my debit card without telling me because they said it got returned to sender in March. The problem is I'd been using the card since March no problem. It wasn't returned I had it the whole time. If they took two seconds to look they would've seen it was in use Then I had to wait 10 days to get another one mailed. No temp cards I guess.

Place is a joke. I deposited a check from StateFarm for only 14k & they held it for a week & a half. I called StateFarm & they gave them the money after 72 hours. So basically they held my money hostage for a whole week. I had a deferred payment owed to car dealership that I had to pay late because of this. They also told me if I had 14k in the bank before the deposit they would have not put a hold on it! So if you have money they treat you better, if you don't have a lot of money they treat you like crap. I've been with them for 10 years & they made me feel awful over this. They didn't trust me enough to make deposit for 14k. Even worse, they had the money & refused to give it to me. Bunch of crooks.

I don't bank their, I only cash my checks but I like the staff. The tellers down to managment, they have went above and beyond to help me.

Managment is pretty experienced, and rest of the staff is very helpful

Take long time too deposit big amount checks

Would give them no stars if I could. Honestly one of the worst branches I've ever come across. I've been there no less than five times to try and change my name on my account to my married name instead of my maiden name, and every single time they have refused to do it, giving me a new reason why: I don't have the right documents, my husband also has to be there with me, they can't do it at the kiosk, an actual accountant has to be in the office, etc. Not once have they given me all information up front. This entire experience has proven to me just how archaic Bank of the West truly is, and has me wanting to switch to a more customer friendly bank altogether.

horrible customer service at the Tracy branch, Elisa barter was very rude & unprofessional. I asked her a question & her response was very sarcastic. I know I'm just a little speck to her, but bank of the west has always treated me with respect, until Elisa barter happened. I would like to say sorry to the branch, it is not there fault that Elisa barter lacks management & people skills..

I bank here and the people are polite and respectful. Very friendly great service. Never had an issue.

I walk into this bank a lot and have never had a bad experience.

Very rude people no class , unprofessional