Bank of the West Ventura Blvd, Sherman Oaks

Bank of the West 15165 Ventura Blvd, Sherman Oaks Branch racial profile me today because I’m a black man and I receive a business loan. I went there to get a cashiers check for my landlord. I was told to comeback in the morning because the money was not cleared yet. It felt odd, because I checked my account before I got to the bank and everything was cleared. I was later told that they will be closing my account, just because I walked into there bank and needed a cashier check I was wrongfully profiled because of the color of my skin. When is this gonna end.

Business banker Madeline Mendieta is very unresponsive and impolite person. I will not go back and will not recommend anybody to go to that branch. Customer service is 0.

ATM IS A HIT AND MISS, LOBBY IS CLOSED ON SUNDAYS

now I understand why 3 stars with such a manager as laura should be one star for the first time I see a manager who does not speak English and does not know anything about the banking system keep it up

wow amazing new client and im thrilled a beautiful bank and alot of personal touches and greetings from friendly staff from Parviz to Manager Sandy and all workers great benefits and no lines and a personal care. Great customer approach they have. and nice system high recommend ga gold client

a relaxing and customer orientated bank great place inside adn even more the bankers and tellers many great features they ahve and plans outstanding customer attitude always been ther now about 18 months pretty impressed ga gold