Bank of the West E 1st Ave, Broomfield

Signed up with this bank because they were located across the street from my apartment. Friendly bank staff but their policies/procedures made it a very frustrating experience throughout my time banking with them. It took 2 months for my first debit card to get me, and their ATM was non-functional multiple times when I would need it. When it came time that my card expired, nobody ensured that I had a new debit card before cutting off access. I was then without a card for another 3 weeks while waiting for them to get a new card to me (after multiple long calls to their help-line). They were unable/unwilling to do a wire transfer while I was located out of state, even though it should be easy enough to verify identity over the phone with a few simple questions. Overall it did not feel like this bank cared if you had access to your money or not. Not recommended.

Lobby closed and the 1960 tube technology takes forever. 20 plus minutes to get some singles

I am updating my review as there have been personnel changes and it just is not the place it once was. There are still stand outs there but leadership is lacking. If I speak to someone and there is no follow through or if I am treated in a condescending manner those are just deal breakers for me. I hope that BOTW figures this out before much more damage is done. Old review: This Bank is friendly and inviting. The people there always say hi and know me by name. It's a throwback to the days when banking was done in the bank with actual people. I almost always go in. Yup there is a drive through but I don't use it.

I love this location! Everyone is quick and friendly. There are barely ever lines. I always use the drive thru and I am in and out!

Treated me like I was suspicious eventho I had an account there for years. Finally I just closed the account, I hated going there.

I worked with a man by the name of Chris, can't remember his last name, but he was very helpful in getting me a lien release letter for my RV title, followed through and I received it a week letter in the mail. Super job!

I had a checking account for 19 years and savings for 3. Never had any issues. Had to close my accounts since I'm moving East (out of state), the process literally took 10 minutes, no hassle, and they did NOT charge me for the final cashier's check. Great service!

can't get a simple account set up correctly. When fraudulent charges are incurred they can't even get that straight. Save yourself DO NOT USE THIS BANK!!!!!!

The nice lady at the desk told me to " go to the bank next door" ..... I have 2 accounts at Bow not the bank next door.

The people here are very helpful great team ! Keep up the good work.