Bank of the Flint Hills E Bertrand Ave, St Marys

This is a very nice bank. The people there are super friendly and helpful. There is a small town environment, but still allows for business. They are patient and helpful to stupid people who have no idea what they are doing(speaking from experience). I definitely recommend coming here if you want a good experience and staff for years to come.

I'm giving this bank a 3 star review not solely based on the employees that work there which are really nice but because of the annoying customers that drive up to the window and take 10 to 20 minutes just to make a withdrawal or deposit money into their account or whatever it may be and I was waiting for at least 10 minutes because some old folks took forever to figure out what they were doing and not minding the people waiting behind them! Also I'd like to add that the ATM'S really should start dispensing $1 Bill's and not only in withdrawals of $10 $20 and so forth it is really frustrating to drive up to the window and end up waiting minutes on end just to take out a few dollars. As a long time member I've never had that kind of experience waiting so long.

I love this bank. My family has been banking with these wonderful people since the bank opened decades ago. Everyone is so friendly and helpful and Steve Mees, the manager, is always so great. Hi to Becky, Peggy, and all my other good friends there.

Really nice employees, always incredibly helpful. I don't have an account with this bank, but I do sometimes have to stop in here to cash in some coins or exchange bills.

Update: Had a great conversation with the branch manager. The issue was not with the bank as a whole, rather just with one employee. They are taking steps to win back our trust and keep our business. I greatly value how seriously they are taking our concerns. I’ve had the absolute worst costumer service at this bank. Denise from the St Mary’s branch is very rude and unprofessional. I’ve never been treated so poorly on multiple occasions by someone than I have with Denise at the St Mary’s branch. If you must bank with this bank, I urge you to avoid the St Mary’s branch. Go to the location in Manhattan. They are extremely friendly and accommodating. However, Denise has ruined my views on the bank as a whole.

I have banked personally and for business with what was St. Mary's State Bank, now Bank of Flint Hills, for 12 years or so. The people there have always been and still are extremely friendly, helpful and as efficient as possible in my opinion. Since the purchase of St. Marys State Bank by Bank of Flint Hills though, there seems to be systems in place that don't allow for the same sort of efficiency that I once witnessed. Perhaps it is new software, computer systems, or simply new growth pains and kinks still being worked out, but the time it takes to do simple transactions such as deposits and the like has increased tremendously. Not good and I hope it gets corrected soon. The wonderful people there 5 stars plus. The "banking efficiency" experience 3 stars.

Poor environment for business and customer service . We did meet the assistant vice president ( Ronda Devader) Just a promises. She could not help us with our matter . Don't not invest with this bank . We are looking for another bank for our business .