Bank of America (with Drive-thru services) Spring Hill Dr, Spring Hill

Stopped here to get cash from the ATM despite not being a BOA customer. The machine took my card for no reason. Was hung up on when I called the next day, and after the 6th call the rep says the outside machines are serviced by a 3rd party. So there's no way for me to get my card. Smh. Will never go near this bank again

TERRIBLE customer service given by Jody, the Assistant Manager. We were trying to get an account number from someone very ill and instead Jody said customer needed an appointment. Jody then went into the customers account to see his activity without his permission and told client she doesn't speak Spanish and client needs to tell her in English what he needs. Very poor customer service. I will report this incident to corporate security dept.

Dreadfully I am forced to do banking for my work. I am always waiting for at least a half hour as there is never enough help at the teller line. This is the norm for Bank of America even back in Pennsylvania. This company is probably the worse financial company I have ever dealt with in 51 years. While the people are fairly nice I would never personally bank here.

I feel bad for the employees who work here. The bank is always under staffed. Every time I go , there’s long lines . So don’t plan on getting in and out quickly. The only thing positive about this Bank are the employees are friendly and professional.

I waited online for 35 minutes the teller was very friendly and amazing but the branch itself that is absolutely unacceptable.....many people on the line talked about closing their accounts I'm thinking about it as well I don't have 35 40 minutes every time I need my teller.

trying to get a appointment but bank is not helpful. need to get a notary to sign off on some paperwork i should be able to walk in and have that done

Went to this branch yesterday. Around 3 o'clock on a Tuesday afternoon. The line was nearly to the door, as usual. One teller for the huge line, one teller for the drive through, and one employee by the line arguing with customers as they attempt to discuss amongst themselves the consistantly long lines. As this is a problem EVERY time i walk in to this branch, I took a few pictures to show the line, with the six or so empty booths where tellers should have been. The previously unoccupied employee, seemingily excited by a new avenue of harassment beyond her standard queue argument with customers, mentions something about pictures not being allowed (inside a public lobby, where multiple cameras are already recording), then something about making a report to security. I'm not sure if the attempt to lower queues by placing a combative employee in the middle of them is the best answer, but it seems to have worked. Many customers were discussing closing their accounts. I have not had this trouble at the other branches, but hopefully this is not the business model they intend to replicate at their other local banks. When I got to the actual teller, she was very friendly. 😊

I went in today around noon to deposit a check. There was no wait at all, and the process was quick and easy despite said check being in my married name and my ID still being in my maiden name (thanks, COVID). The employees all followed masking and social distancing guidelines, as well, which was much appreciated. Overall, a fast and painless visit!

It took my husband 20min to come out of there. I called to see what was going on they only had 2 people working and both of them were talking to customers instead of taking care of those waiting to be seen. When he finally came out 3 more people came up. They had 6 people waiting out the door to be seen and I think they only let 2 or 3 at a time. They should have boa on 19 and cortez open on weekends.

Monday after a long holiday weekend and they have only 1 person working the counter and 1 working the drive thru and they are very busy. Very poor planning and or schedule making on the mangers part. Glad this is not my bank I will not be a customer of this bank anytime soon!