Bank of America (with Drive-thru services) San Mateo Blvd, Albuquerque

Bank teller was so put out, we are lucky to have a job. If you can’t be nice then do something else. She was so put out to fill out a deposit slip! Honey, ask me to do it. I am unsure why they are so RUDE!!!

I love this location! I prefer this location over other locations around me within a 5-mile radius. I am often greeted with a smile. The customer service here has been a very good experience over the years. The bank manager Lisa has always helped me resolve any issues I've had with several of my B of A accounts quickly and efficiently. She is consistently friendly, helpful with a smile and allocates her staff to quickly resolve any issues or often will help resolve it herself if she has time. Lisa does such a good job at shows in her staff. I really genuinely appreciate all their good customer services over the years. Banking the way it should be. I did see a lot of the negative reviews and I think a lot of it maybe there are fluctuations in the lines as is to be expected with any banking center, they are in a very busy and convenient location. Overall, I get the customer service I need and importantly when I really need their help they have always been there to make sure everything is resolved and that I leave happy. That has meant a lot to me over the years. Thank you B of A staff at this location!!!!

Walked in to get a temporary debit card as mine was compromised and the manager was extremely rude and told me they're only doing things by appointment only and that they're all picked up for the day. Did tell her how important it was for me to have my bank card concerning it was the weekend and the weekend and she told me oh well

I was helped by Jennifer, she was awesome, she handled my request in a very prompt and courteous manner. She was able to communicate with me while interacting on the phone and doing computer entry. She was very nice to speak with and treated me as if she knew me for a very long time. Very good experience which I wasn't looking forward to talking care of this business.

I was NOT impressed by the service I received. The gentleman helping me would not look me in the eye and was very short in his responses. I was trying to contact my mother to see what she wanted to do with money as I was trying to send her a check and they apparently didn't offer temporary checks, and even after I told him 'please hold on, let me see what my mom wants to do' he took my money while I was on the phone and deposited it anyway. He also never told me that my account was negative even though I have never done a transaction out of that account. So now I'm left with $100 short of what I initially deposited and didn't know that until I logged on to the site this morning. I will definitely be looking for another local bank to do business with,

It is so frustrating, that they do not stay opened after 4 pm. Why are you not back to full hours. Shortened hours has nothing to do with COVID safety! It's a big inconvenience to your costumer's. I will be looking for another bank. One that has regular banking hours

After 12 years I'm closing my account. When there are over 3 people in line 1 teller is unacceptable. Manager just kept walking back and forth but not doing anything to help. Oh and I saw what you're employee trainings consists of. That's the last straw for me.

Food is plentiful and good. Katie provided excellent service for me and four others in my party. It's worth a try. I bet you'll find something you like on the menu.

I inquired about a refinance loan about 6 weeks ago. I was told the rep would call me that day. No call...I started a loan app with company and I finally got a call back from the rep here. She apologized and said she had a family emergency and scheduled an appt for the following week. Yesterday. I showed up 5 minutes early with my father (we are both refinancing this house) and she wasn't there. No call, no show. The manager was nice enough and tried to get someone else to help, but in the end tried to send us to the westside to meet with someone else an hour later. I work and specifically made the appt during my lunch hour to take care of this. Although I have 10+ open accts with BofA, I will be looking at a different lender for this transaction... smh.

1 Teller inside working on Friday at 3pm ... while 2 talk, another eats... no sense of urgency, no customer service... they say computer issues.. but why only one teller... come on.. do better