Bank of America (with Drive-thru services) S Andover Rd, Andover

We were in to open new accounts. Lovely building, great location. Ms. Loeb assisted us through the process. I have to say she was extremely patient and very kind. She explained everything in a way in which it was understood and I appreciated that. My one and only complaint about the Bank of America is the fact that the door to go into the bank is on the front right beside the drive through lane. The parking is all on the side. It's an awkward design. Anybody handicapped would have problems accessing the entrance. It just feels disconnected.

Lobby is never open. I can’t ever get ahold of anyone on the phone. Drive-thru isn’t open when it says it will be. So frustrating! We have done all of our banking here for years, including our business account, and are considering moving to a bank that we can actual talk to and see a real person.

For being a big bank, this location does not care for their customers at all. There are always more customers standing in line or at drive thru, than there are employees. Even during the pandemic, there drive thru won't even open for the customers. I can go to a smaller bank and they always have employees ready to help the next customer and have worked within the pandemic guidelines.

Hours were changed because of "covid" according to their door sign. I went there 3 times already and the lobby still closed. Someone in this location told me that it will be closed until may 15. It's shame how business find excuses to not offer services.

if i could give less they would get negative but if you want to bank with them cash yoyr check before you put it in the account because they you wagon train still and i wont have access to my money tell the 1st and i deposited it the 20th so good by christmas for my kids. so rember cash your check at another bank then you can put it in this bank cause they cant figure out what a payroll check is

Fantastic staff and very clean facilities. Went in to create an account and the branch manager herself name Stacey helped me out. Stacey was super motivated and truly passionate about her job. I felt truly at ease and bless to be there, which is saying a lot for a bank. Only negative thing I notice was a shortage of staff, so expect a wait for some services. With that being said, the staff does try their best to accommodate you. I live in Derby but drive to Andover just to utilize Stacy BoA branch. Highly recommend.

Lifetime user of BOA (Bank IV, Boatmen's, NationsBank, BOA) and I am embarrassed to say I cannot recommend Bank of America for you personal checking/savings. The Andover branch closed without warning some time ago and I tried calling multiple other branches today for assistance with zero luck. I then tried calling help center and they can't help me over the phone. I have been trying to hold on but it is time to let go and move on.

If you require true Bank of America knowledge and customer service, this is the location to select. Even if it is a bit ‘out-of-your way’, this is the location to visit. Kamy and crew are too few in number ( translation: Bank of America has truly slighted them on an appropriate amount of staff ). However, this handicap does not change their attitudes or the level of service and support they provide each and every customer. Honestly, they are ‘running on fumes’ and providing a higher level of service than I’ve received at many - supposed - high end, top tiered spaces. Awesome job, Kamy and Team! You rock! Keep doing an awesome job. We appreciate you!

Then closes anytime with notice and won’t even update on website that they are temporarily closed. Very frustrating.

After the Andover branch reopened after a "covid closing" the hours are still less than even bankers hours, and only the drive through.