Bank of America (with Drive-thru ATM) Long Hill Rd, Groton

I needed help with my B of A checking account which had just been defrauded. An appointment was scheduled with Mr. Lewis Thomas. He greeted me as I arrived and asked what he could do to help with my account. I explained things and he said, he would close out my account and shred my present debit card and fix me up with a new account and debit card. He was very patient through the entire process and very reassuring that everything would be ok. I felt very competent that my new account would be up running in 4 or 5 days. If you need any help with a B of A problem, he is the person to tell.

I was charged $8 to cash a $75 dollar check that was for my great kid and honor roll seniors yearbook. I was told they’d waive the fee if I open an account when I begged them to help me. No. I do not do business by blackmail. If I open an account it’s because I think you’re a good bank. A profitable business that cares more about $8 than a kid getting the only year book they will have for all four year of high school can go kick rocks. Shame on you. DO NOT BANK HERE!

I walked in and knew I didn’t need to speak with a teller. There was no one to greet me or direct me to sit down with a banker. Once assisted, I got satisfactory and fast service.

I have worked closely with many members at the Groton Branch on Long Hill. Over the past few years they have handled some complicated and sensitive matters for me and done it all with ease and care. I could not be more happy with this group.

Andia is so nice, helpful and knowledgeable! Thank you one more time! Boris

don't use this bank if you ever make any returns because if they're around the end of your cycle they will not deposit your money back into your account instead the numbers will be finagled to make it look like you received your money even if you write down every single purchase you make I've done it I have proof and they tried to convince me otherwise. This is just a company to take money from people. Very un-American

ZERO STARS ZERO STARS ZERO STARS - This bank, as a whole, is absolutely terrible! The customer service is complete non existent. They act like robots, reading from a script to which they can NOT answer simple questions. Their fees are absolutely a scam, there are FEES FOR EVERYTHING. When asked about such fees, the are robots & keep saying the fees are new & the fees are fees.... The only thing they would say besides, the fees are fees, is that every bank charges fees. Thank you caption obvious, banks charge fees, but not made up fees or straight up ridiculous fees. My example is, To cash a check, they charge me a $8 fee. They didn't say anything either, in hopes I wouldn't catch it, just comply & walk out. Nope, I counted the money & found it to be $8 short. When I politely asked about the missing money, the individual turned into a robot & stated " Fees", Fees are fees".... There are fees for fees & so on & so forth. On top of that, they shut the door on 7 people, right as they were walking in. Again, robot actions, It's 4 o'clock & they blatantly pushed back the door & locked it, right in there faces. I could go on & on, like how they have separate lines to discriminate against people who have an account with boa & those who don't bank them. It's no wonder everywhere you look, read, search for this bank, the reviews are all the same.... 0-1 stars. Word to the wise, stay away!!!

1 teller & 5 people walking around doing absolutely nothing, a line of 6 people going at the slowest pace, but they guarantee fast service huh???

The branch employees are kind and helpful. However, we all know how this bank as a whole operates.

Slowest boa... 8 people in line and 1 teller..........