Bank of America (with Drive-thru ATM) Ora Glen Dr, Greenbelt

The line is always long. Only one staff member behind the glass and another staff greets customers (don't really care if I'm greeted as I walk inside). This person needs to help the other staff member behind the glass so there's no long wait for any member. When asked why doesn't she help the person behind the glass and she always say "I don't have access to the drawer". This branch is poorly manage, I have been to few Bank of America branch around the area and their workflow has been very efficient.

I had a superb experience. After getting a call from my relationship Manager to come in for a financial review on my life Priorities. I was a bit hesitant why I needed any review at all.I decided to go for the appointment at the Hanover Parkway Financial Center.The Bank associates were remarkable. I met with the bank associate Anthonia Joma-Egbi .Her knowledge of their services was exceptional. Services and tips to help financial decisions.I was glad i did.She actually took me through why I needed the life plan tool.Bank of America is my no 1 preferred bank and also a great referral to others.

My daughter went to a branch in Upper Marlboro Md. When she returned home she was unable to access her account. She was also unable to contact anyone in the Upper Marlboro Branch for two or more days. When she did speak with someone she was told they would give her a call back. Later we discovered the lady at the bank had entered her email address incorrectly. Two more days passed and we could not get any help. We called the Greenbelt Ora Glenn Dr. branch. We spoke with Trishan Grant. She made an appointment for my daughter and I. She was so professional. She fixed our problem. Ms. Grant also helped my daughter with opening her savings account. She owned a mistake she did not make. She made a big difference in our life that day. My daughter is a first year college student. She was able to see what true dedication and compassion is. We have to say, Thank you.

The worst BoA branch in Maryland. I don’t even bother going inside anymore because there is always only one teller no matter how many people are waiting. However, they some how manage to ruin the ATM service too. You can not withdraw money if you try to use the ATM before the bank opens up! Pretty much defeats the purpose of an ATM.

There is always one teller. Really annoying and frustrating the line just builds 😒It could be maybe two people ahead and I still end up waiting at least 20minutes. I do appreciate the two tellers I do come across. It’s a elderly and young lady, always showing they are trying with manners.

Went in to solve an issue another BOA made on my minor son’s account which caused him to lose all the money in his savings account. Trishan helped me get everything back on track and really showed compassion. She was patient, friendly, and kind. I would consider coming to BOA for my own banking needs.

I met with Anthonia Joma-Egbi, a banking associate, to open a bank account. She was very professional and her service was exceptional. She was also very knowledgeable about BofA services and introduced me to the superb credit card benefits, online and mobile app services, and even Life Plan® to help me manage my finances. With only a few visits, I feel like I know just enough to handle my financial resources. I'd definitely recommend BofA to anyone looking for an excellent financial services provider with remarkable customer service.

I dreaded going to any bank in this area because of the bad reviews, but I was in and out of this place within 10 minutes. The moment I walked in I was greeted by a manager, the teller was efficient and friendly and the security guard was nice as well. I don’t know what more you could ask for.

This is another one that is totally outrageous and has too many problems. First, it's slow, second, they almost always have only one teller working. Today, after a ten minute wait, I was told that they couldn't cash a check, that is drawn on an business account holder of theirs, because the manager was not there. WHAT TYPE OF BS IS THAT!!! WOW....

I have a small business, and I wanted to change single dollar bills. Teller inside tells me from inside “I am not a teller I don’t have a change.” I got my $50 in single dollars, but teller was not in a good mood to change by coins for my business. Way to start a day!