Bank of America (with Drive-thru ATM) Camino De La Plz, San Ysidro

Was once a respected bank but has become one with poor customer service and very inconsistent processes. I would recommend finding another option

The worst customer service... Told i need wait at least 2hr to reset my atm pin number... Like really there wad a total of 6 customer in bank at the time... Everyrhing i come to this location always a long wait. Last week i waited close to 3 hr for someone to help me... Ridiculous. Feeling like time to find a new bank for really.. This bank sucks. And you try talking to someone they just give you the run around.. And BS excuses! Like what happened to really customer service??

Tells me my account was closed. She then tells me to call customer service, even though that's HER job. I call and they tell me the only thing I need to do is go to a branch with 2 forms of I.D to re-open my account. Had she called, I wouldn't have wasted gas nor time going back and forth.

I wish I could give zero stars. Bank of America makes it so hard for their customers to even access their own money. I tried to make a cash deposit for a family member who had an emergency and needed the cash right away. I was told I could only deposit using a check or money order. Since I was concerned that a check may have a hold put on it, I specifically asked and was told that they wouldn't know until AFTER making the deposit, but I could also bring a money order. Of course, they don't sell money orders, so I had to spend over an hour running to several ATMs to get the cash, prove the cash's source to the money order place and then ce back and stand in line AGAIN at BofA only to be told the money order, that I JUST used cash to purchase, would also not be immediately available for withdrawal. This is for "security reasons" when I paid cash for the money orders. I was not told the first time that the money wouldn't be available, and now have two money orders written to my family member that I have to figure out how to get to be for the emergency. Ridiculous policy that is not customer friendly and just makes things harder for people. This adds another reason that I no longer do business with Bank of America and encourage you to look elsewhere for a bank!

There are always people behind the counter talking and only one window will be open. They always have a line and will be rude if you inquire of possibly opening another window even though you see the employees are just sitting there not working.

Slowest service ever! Managers and other workers doing everything but attending to customers. No urgency or consideration for depositors. They truly don’t care about their customers. Wells Fargo’s service is a million times better. This is coming from a “high valued” customer. I will say other BOFA’s are also way better than this branch.

Service always is fast and effective. Thank You!

Change my review to 1 start. 2 people moving a cart from one side to another, 3 executives attending 3 clients, 1 person just walking around doing nothing and just 1 cashier for 20 people, is this a joke? Where is the manager? I’ll like to see him trying to attend the people, I’ll lime to see him as a cashier attending, not hiding in his room

They don’t care about the costumers, they just talking around, doing nothing. They have just one poor lady doing deposits, etc, with a waiting line ( 20 people ) .. i spend a 1 hour 15 min and this happen’ ALWAYS! Do something about ir!

Horrible customer service! Waited 45 minutes to be helped and than it’s turns out they couldn’t even help me. They don’t even respect your privacy, the lady taking my info to be put on the list repeated my social security number out loud for everyone and their mother to hear! They don’t respect or care about their customers.