Bank of America (with Drive-thru ATM) E Genesee St, Fayetteville

I suppose I should have read the reviews of this branch before I set up an appointment to discuss how I could manage my mother's BOA account. The person I was scheduled to meet with wasn’t there. I was taken to another employee at a desk in the lobby and was told it was the only space available to discuss my banking questions. I expressed my discomfort with having to meet in a public place at least three times, including when several people gathered nearby to listen. I was told that they were co-workers of the person I was meeting with, so I shouldn’t worry. For each question that I had I was essentially told that nothing could be done, and there was no effort to assist me. I found the entire experience completely unprofessional and was shocked by the incompetence. People, there are many good banks around. Don’t waste your time here.

The White employee kept assuming I was a Permanent Resident when I told her repeatedly that I was a US Citizen! With how she treated us, it was clear she was RACIST! So we decided to open accounts at Chase.

This is where we come for all of our business needs even though our businesses are in two states other than NY. Cannot beat the business team here especially Tevin! We appreciate yall!

This branch of bank of America is one of the best bank branches. The tellers, manager are very friendly, responsible. Enjoy going there.

Not community friendly. They won't even break down a bill unless you have an account there. NBT much better.

Well first of all I get a promotional offer from AAA for a bank of America credit card, with a 0%apr offer on purchases for 15 billing cycles (as most banks offer when they're trying to get you to sign on) so applied at AAA and instantly got approved. I get the card in the mail and pay off my heating bill and a couple others things to avoid any interest whatsoever. I pay a couple hundred on my first bill and when I got the second bill I see almost 6 dollars in interest fees. I tried contacting bank of America with the number on my card and on the bill and had no help at all, went to AAA and they said all they do is the application process and that I needed to go to bank of America to discuss the issue. So I do and I dealt with the most rude person imaginable at there office in Dewitt NY, she was no help at all but she did get someone on the phone who I had to speak to for about 30 minutes in their building trying to get this righted around, the guy called me back the next day and said it was all sorted out. I just got my third bill in the mail and they messed something up, it shows the promotional offer which is great, but their still charging me almost 4 dollars in interest for some reason, now I have to deal with this process again. This is absolutely ridiculous, anyone I've talked to is very unorganized and not very knowledgeable at all. I've wasted so much time chasing them around. They are complete Crooks, if I was some old lady they could have really robbed me blind. I'm sure it will get sorted out but no one should have to deal with this kind of stress and nonsense. I went ad far as to bring the promotional offer with me to the bank when I went in, I mean come on. Just watch out if you decide to bank with these people, keep your guard up.

Went in to get quarters for laundry at this bank. Was told they only change 10 dollars for personal, I said okay. Then pulled out the ten dollars and was asked if I had an account with the bank. I said I no, so was told I wouldn't be able to get quarters at all. The lady was rather rushed and snide. I won't be banking with bank of America in future. There's better places.

They closed the drive thru at this location permanently! Our last time there we helped an elderly woman walk inside, which was very painful for her. No one there cared, they just stared at her - awful customer service!

It's funny the difference a couple miles make. Staff is amazing and tells you what's going on instead OF whispering behind their hands. Will be back to this branch.

The only thing its got going for it is branches everywhere. The 12$ monthly fee is rediculous, my last bank payed me to use them!