Bank of America (with Drive-thru ATM) Blakemore Ave, Nashville

Fantastic service at this location! Robert was very helpful and communicative about an issue I had with a cashiers check. I had been procrastinating going in but everyone was nice and fixed my account as quickly as possible and accurately. I also witnessed several other customers come in with various needs (and opinions) and the staff was patient and friendly with them as well. 5 stars!!

service in this bank is not only bad as many customers have noted already, but also disrespectful and threatening !!! Today a person called Elisa skiped an essential question in a transaction I was doing and as a result I decided to cancel the transaction. I asked for her name to try to make a complain and my cellphone felt into the floor. As a result the screen was totally destroyed. I asked for her last name again to send a note of complaining and suddenly another person of the bank appeared threatening me and talking so disrespectfully that I just called him Mr. Decency and leaved the place. DISGUSTING PEOPLE! TERRIBLE BANK !!!

ZERO STARS (have to click at least one star to submit the review) I went into this branch to open a checking account, which is a condition of the BoA mortgage I currently have in process. I was given information re: minimum required deposit that conflicts with what the mortgage broker told me. The branch employee then asked how long I planned to use the checking account; I was honest and said only until the home sale has closed. He then stated (direct quote): "You are wasting our time." 1) when is it EVER acceptable to tell a customer that she is wasting your time? 2) it's pretty clear that it is MY time that is being wasted. I was too disgusted even to ask for the manager. Google reviews are more useful, anyway.

Never been so rudely treated as I was by manager Lisa Stone. She circulated the bank making sure no one would help me with money, acted like the money was personally hers and gloated about having rules to keep me from getting it. Went online and closed the account.

Very professional and helpful. Associate Yamilet Delgado was very helpful and informative about all my Banking needs. The world needs more individuals like her.

Misleading, unethical, unprofessional, and uneducated loan officers - I applied with a loan officer (Thomas Walker) in April/May 2021 regarding a home loan. It is clear that this location's loan officers do not understand the Company's mortgage requirements. Specifically, Mr. Walker issued me a pre-qualification letter without performing his appropriate due diligence, only to backtrack after I was under contract to purchase a home (and after weeks of conversations regarding my profile). I advise you to avoid this bank and loan officer (Thomas Walker) to prevent yourself from being misled. My concerns and questions sent via email to Mr. Walker's supervisor were then ignored. All of this to a customer that has banked with BoA for over 10 years.

Went to this branch for convenience (close to work). Wanted to ask about using my debit card internationally. The teller just kept telling me to log into the app and add a travel notice to my account. I said I would, but that didn’t answer my question. He kept telling me “I don’t know all this stuff” [about traveling], yet had no suggestions of how I could find out. He was talking down to me and insisted there would be no fees for using my ATM card in France. I didn’t believe him so he finally asked another teller and turns out I was right. The second teller said there would be a fee but also couldn’t tell me how much. I’m going back today to pick up the Euro I ordered and talk to a manager about my experience.

I just went in there to deposit a check for the business. They only had one teller working but yet they had two greeters at the door. The line was quickly backing up with the teller since her patron had a complicated transaction. I don't understand why one of the greeters couldn't have pitched in with being a teller. I left because I didn't want to waste my time in line.

very slow customer service, I don't recommend this location.

Everyone at this location was so friendly and helpful. I went in on a Saturday to get a cashier's check, and the gentleman who helped was efficient and so nice. I very rarely go into the branch for anything, and I'm so happy to find one that is great!