Bank of America (with Drive-thru ATM) Issaquah-pine Lake Rd, Sammamish

I'd put zero stars if it were possible. I've been trying to close out a safety deposit box for my recently deceased parents. First time there I could access the box, but staff did not have time to allow me to close the account for the box. I drove back up another day when the BofA site said it was open - and the site was closed (mid day during the week). I made an appointment, went to the location and it was closed. Appointment was for 4pm, and at 4:14pm I received a cancellation notice for my appointment after driving there. BofA incompetence is staggering, If they can't manage a branch and appointments - why would anyone expect anything but problems with your hard earned dollars. I am cancelling accounts and for the rest of this life, no BofA. They don't deserve anyone's business.

The bank teller was short with me and was of absolutely no help to me and basically judge me by the way I was dressed and figured that she didn't have to help me because of how I walked into the bank even though I've been a member of this bank for a long time customer service is a joke

My bank for many years and BofA branch has not changed much in years.. of course, it is clean, comfortable and well maintained space. Parking is easy and ample..

I don’t recommend this branch for your service, I had a bad experience with them

Best bank of America manager and very polite staff.

I have mixed reviews regarding BOA overall service and special services. 1. Recently I happen to get cashier's check and the service from the representative is really excellent. 2. But BOA Special Services like notarized is really not helping the members with their guidelines. I got an appointment for my passport renewal documents to notarized. Once we reached the appointment time we came to know that documents needed special notarized section for BOA to notarized. Very Strange since these documents are standard template and we arent suppose to edit. But other bank especially like Wells Fargo has a excellent solution to this kind of problem. They stamp the section needed on the document and notarized. Wells Fargo helps even they we arent Wells Fargo Customers. Hat's off to Well Fargo. BOA has to learn how to retain the customers and benefit. Banks or public utility are to help the community. I would give five star to wells fargo and zero star to BOA.

Staff needs more training and access to systems. The waiting time for a wire transfer was 3 days. I ended up going to another branch.

Update the damned hours. They are NOT open at 9:30 as Google states. That said, i am moving all my business to Chase. After banking with BoA for 20 years, i find they have become very inconvenient and don't provide the service they used to.

Holy wait. One person behind the counter serving 10 people in line