Bank of America (with Drive-thru ATM) N Main St, Mansfield

A great team of professionals. I’ve been a customer since 2004 and BoA has always taken care of me. In addition to the great customer service, I know my assets are safe because of the level of security and protection BoA offers.

This branch has treated me very well. I had an experience that I won't even begin to explain here because it's insane, and no one would believe it. The Bank immediately sat with me and my sister, fixed the financial part of the situation, and then called me to follow up on my welfare. For that, I will not change banks. They took care of me at my very lowest. I'm grateful.

I have seen several reviews listed on this and other sites that have been less than flattering to staff at the Mansfield Bank of America location. Perhaps customers have not had the opportunity to know the staff as well as I have over the many years I have lived here. My experiences with staff have been excellent, personally and professionally. I have been able to conduct my business with the advice and support of this staff on-going. Any rare issues that have come up have been resolved quickly. I sincerely hope the Bank will be fully opened for business very soon.

Made online appointment for noon as I had to use my lunch break . The Customer Service person was not available and I was told “ it will be a while even though you made appointment. They don’t know our availability” . The on line appointment should not be offered then at this particular beach. I made other on line appointments and never had issues till now. Would give them 0 stars if I could. Worst branch ever. Will close account as soon as I can because of this branch!