Bank of America (with Drive-thru ATM) W Main St, Avon

I have had an account with BOA for over 16 years and the experience I've had at this location has always been a problem but this last experience is enough to close this account. I had to go inside because the ATM was not working. I had some questions regarding the fee added to my account. The csr, customer service representative, told me to talk to someone on floor regarding any questions. There was no csr on the floor. She went to look for the csr and proceeds to talk about my account out loud to another csr. Another customer behind me looked at me and we both were completely horrified at the lack of privacy. The other csr then tells me to call in instead of just answering some of my questions. I will not be returning to this location and BOA will be losing me as a customer

I don't usually write reviews but my experience was SO great here the other day I had to share. I came in to see what my options were for replacing a card. The front desk was extremely helpful and made me an immediate appointment to work with one of their representatives to take care of the issue. The representative was friendly, communicative and so helpful. I was able to take of multiple issues I hadn't had time to tackle yet in about 20 minutes. I left in such a good mood because they were so friendly and helpful! Very happy with this caliber of service from such a big name bank.

Just spent 2.5 hours working with banking personnel at this location. They could not have been more customer focused, polite and professional. I had an appointment for 9am and at 9am as the doors opened, I was greeted inside the bank by the manager and introduced to the bank person who assisted us. You very rarely experience this level of customer service.

Waited 15 minutes to be helped because there were 2 women standing in the lobby greeting everybody and only one actually doing the transactions behind the counter. Terrible staffing. Will not return

Excellent service, the advisor who assisted me was wonderful, Mr. Taulant Kostallari, a separate professional who also speaks Spanish, guided me and gave me the best options. I congratulate the Bank of America for their service and their work team.

Bank of America closed the Canton branch. They notified me to remove the contents from the safe deposit box there. I was due a refund for the unexpired time. They did not have cash but said they would put it in an account. I had closed that account. When I went to get the money out, they had deducted a $12 fee. Outrageous. If they need the $12 that badly, keep it. Maybe you can get a bag full of cash to give to your associates so that they can promptly repay people whose safe-deposit boxes they are taking away.

Went here to open a new checking and savings account, and to order a new debit card and checks due to our original checking account was compromised. I spent probably an hour there. The employee that took care of everything said I would be receiving my debit card and checks in about a week. A week later nothing came in my mail, so I called Bank of America customer service line for them to helped me tracking my card and checks, it turned out that the employee never ordered neither the debit card nor the checks. I called the manager at this location, left a message for him to call me back, but never did.

Taulant was very helpful stayed late to help me open a savings account that's why I've been coming since 2014 great experience!

Do not do business here! Branch management extremely rude, and unfriendly to business customers. Branch manager tried to overcharge me for a safe deposit box, and refused to provide access to my box!