Bank of America (with Drive-thru ATM) Washington Ave, Miami Beach

Lazy professional go to good job now I understand because his bank don’t have five stars

Nothing to complain about! Susette is the best ever!!! helpful anytime.. amazing girl

I never review anything but this branch is horrible. Every time I come (even at 9am) there's literally an hour wait. Like what's the system here??? There's only one person actually seeing customers yet there are 3 bankers at the desks just sitting there. With only one customer in front of me why am I here an hour?! They don't even try to let you know how much longer it'll be or anything. I would get the heck out of here if it wasn't for an emergency. The boa on Alton is a million times better.

La peggior banca mai usata, ogni volta che devi fare un operazione aspetti un eternità perché allo sportello c è sempre solo una persona. Quando devi aprire il conto sono tutti gentilissimi poi sei hai bisogno di aiuto sono tutti impegnati. Se hai il Merchand con loro poi peggio che mai. Servizio pessimo. Te lo bloccano senza avvisarti, se ti arriva un charge back si tengono i soldi per 45 gg minimo anche se hai ragione tu. Se li chiami ti rispondono dopo ore e non ti risolvono mai il problema. In più ha delle spese mensili carissime!!! The worst Bank ever used, every time you need to do an operation aspects an eternity because door c is always only one person. When you open the account are all very kind then you need help are all busy. If you have the Merchand with them then worse than ever. Bad service. They block the service without warn you, if you get a charge back held the money for 45 days minimum even if you're right. If you call them they say after hours and do not solve the problem ever. In addition it monthly expenditure expencive! El peor Banco usado, cada vez que necesite hacer una operación aspectos una eternidad por puerta c es siempre sólo una persona. Cuando abres la cuenta son todos muy buena entonces necesitas ayuda están todos ocupados. Si tienes el Merchand con ellos entonces peor que nunca. Mal servicio. Bloquear sin advertirle, si usted recibe un cargo sostuvo detrás el dinero durante 45 días mínimo incluso si tienes razón. Si llamas ellos dicen después de horas y no solucionan el problema alguna vez. Además su estimado de gasto mensual.

25 min wait... 20 people in line and only 2 tellers.. one keeps training others on what to do instead of completing her transactions. Two of them are out in the lobby doing anything but working. He is asking people in the back of the line if they have deposits when people waiting in front have been here close to 30 min

The worst Bank ever. I won’t recommend it to anyone. I opened a bank account online and the application was appointed. I had access to online banking and I received the card on the mail. Today I went to make a deposit and surprisingly my card without even being used ever. After several minutes waiting and few phone calls, they were able to explain what was going on. The thing is that there was not ID on file, which they asked for nor by email, phone call or mail. I’ll never understand why they accept my application, let me deposit money, sent me a card, to block me after they make a mistake. They didn’t even offer an apology or tried to fix their mistake. The name of the person that attended me is Marcela, she was rude, not helpful or polite at all, it was at the location on 930 Washington Ave Miami Beach, FL 33139 United States IT WAS THE WORST EXPERIENCE I HAD IN MY LIFE WITH A BANK.

Horrible customer service. Me and my wife needed to deposit our joint refund and stimulus checks but they refused to accept them just because my wife’s first name was not completely written down on the checks by IRS. only initial, even though her last name and my full name was clearly written down. We had our ids and marriage certificate but they did not want to listen to us. The manager Vanessa Rodriguez did not make any efforts to help us. She was the reason that Bank of America almost lost a preferred client but fortunately at the other branch, on Lincoln road, John and David took a good care of us and gladly accepted all of our checks. They even offered us a better account based on the significant amount of savings that we have in our account. Thank you David, the manager at the Lincoln road branch. Bank of America should send Vanessa Rodrigues to some training so that she does not loose bank’s preferred clients.

this indeed is the SLOWEST bank ever! only one person behind the counter at 11am! one person approached and asked if they can call someone else to help and the cashier said: NO. needless to say customer left! there is a line of 25 people and 6 Windows and only 1 Cashier! get your business straight!

absolutely horrible ! Lauris,the teller always present is so disgustingly rude I️ have seen her treat people bad many many times as I️ live close to this location but today topped it all off.How badly she treated and sent away an old lady broke my heart !Iam closing my account due to this and the treatment I️ have received today the worst customer service ever I️ wouldn’t even call it service !Lauris seems like a horrible person that loves to make other people’s days hard when customers are simply visiting a bank branch Iam sickened .Thank you to employee Lauris ,Iam no longer a Bank of America customer

As a foreign investor with multiples accounts in USA, this is my favorite bank and branch. The attention here is excellent, special mention for Susette and Luis, they are over the top regarding customer services. Won’t change my personal account and business to another place ever.