Bank of America (with Drive-thru ATM) Butztown Rd, Bethlehem

The manager at this location refused to cash a check of mine because she "couldn't verify certain aspects of the check" for a tiny job I was doing for a personal friend. I had the friend on the phone and she still wouldn't cash it. Completely unessecary, bitter, unhappy woman flexing her small amount of power on random people for no reason.

Great bank with very friendly associates. Had a few questions and they took their time explaining things.

I was speaking to an associate via telephone, the associate was very rude and nasty. Like what’s wrong with Bank of America

Beata and Cindy thank you. My sister and I can’t express enough gratitude for your patience and kindness as we frantically attempted to complete transfers and transactions in time for our deadline…which we met! Yay! You were both helpful and kind. Thank you so much for being examples of great customer service. You are fantastic! MQuinones RRodriquez

Ring, ring, ring…… Tried calling, finally got the message machine that they’re all busy…i.e. understaffed.

Maria had an attitude and made it very difficult to deal with. Edit 3-30-22 I will add 1 star for each positive interaction. Hopefully they can get back to 5 starts

Bad experience I had ever!!! I have a check from other bank, they didnt give me my money. They were not trying to solve out my issue. I will cancel my all credit card from this bank! Do not go there. Pathan was my cashier, she is worst cashier ever, she said speak with my manager but manager didn’t take care of it!! Worst branch and bank ever!! EMPLOYEE ARE NOT PRACTİCAL!! I regret to work with bank of america, ıt is just time consuming work with this bank!!

I receipt a letter from this Bank supposedly because a prepaid card that I never bought. I came to this office to do the complain, and after 1 hour waiting, just when I was going to be attended, some people arrived, and they had an appointment. It was so frustrating. Nobody ask us what was our issue... after, a cashier attended us very kind. More than an hour... and only to clarify about theirs correspondence.

I have been a business customer with Bank of America for over 7 years and was always thrilled with the level of service from the Shopper's village branch. Since that branch closed due to COVID, I started to come here. The branch manager is extremely combative and refused to waive a small fee that I have never paid in 7 years. Instead of simply calling the team from Shopper's village (now located at the Easton branch) to verify my account status, she claimed nothing could be done. Not the case. I went to the Easton branch and continued to get my fee waived from a basic manager override. Avoid her, avoid the Macada branch.

I received a check from a tree removal job, and the woman wrote it out to cash. I was close to this branch and wanted to stop by and cash it. The teller and her manager were both rude and unhelpful. They refused to cash the check saying “something is off” but refused to do anything about the situation and said just go to your bank. Even when I suggested we call the woman directly to verify the check they refuse to do so. Go anywhere but to this bank!