Bank of America (with Drive-thru ATM) Burnt Mills Rd, Pluckemin

I showed up here accidentally, not realizing I had scheduled an appointment at a different Bank of America. The lady who greeted was nice and very patient with me as I fumbled for my confirmation email. Even when I realized I had the wrong location, she set up a meeting right then and there for me with a financial advisor, a Mr. Brennan Gerhart. He helped answer all of my questions, and walked me the through the process of requesting a credit increase and what my options are for other kinds of financing. Very professional and informative, and an overall good experience

What a team! Ashley and Sahil were on point, assisting customers with skill and speed and much personality. Glad that this is MY bank!

This bank it's terrible I don't know if it's my luck or what but I open my account on September deposit 100 I did not finish the hundred dollars and I have a 35 fee I called and they gI've me hard time for fixed the problem on October 3 I deposit a check of the amount $2,650 they don't give me the $100 that banks actually give when you deposit a check but they put it on hold until the 24 their explanation was that they have to make sure it's my check I went to TD bank where the check belong's and they let me know that the check have fonds and that the money was already out of the acount. Called Bank of America and no one but no one can help just wait until the day. Not only with that they put me 5 fee of 35 for pay some Netflix that I never paid with my account on hold called and they said for every days that pass with no money on account it's 35 dollar fee they knowing that I deposit and that am saying was not me got me almost 2 hours on the phone speaking with different customer service. This it's not the bank I expect and this it's not the bank I need they take your money with no reason and no body know nothing. If you are ok with them God i's blessing you because for me it's the worst also no 24 hours service you must wait that they open...

The worst B of A ever, very slow and not trained in customer service. Never a smooth transaction, or prompt service, I drive a town over to not deal with this bank. Get it together....