Bank of America (with Drive-thru ATM) N Hayden Rd, Scottsdale

Never know when branches are open. Understaffed if one ever needs to go inside. Much like the DMV.

It is Friday at noon, 6 people in line, one teller handling transactions and a banker walking around pulling people out of line to ask them if they would like to use the ATM instead. Everyone says "no" and then the banker has to awkwardly ask the people in line if this person he pulled aside can get back in line in front of them. Get more tellers during peak times, you are a bank in Scottsdale, you can afford it. Also, if someone could have used the ATM, chances are they would have rather than waiting on the single teller.

Chad :"Come on MAN! I have Gout!". Is the last thing I want to hear during an emergency. Whether is laying extra mats for traction during rainy days to taking affirmative action during irregularities: A HMA getting dropped off by the drive-thru ATMs then hides behind the generators while crossing himself before attempting to enter the banking center. As soon as I took a picture using my cellphone two undercovers immediately pull up in a red convertible displaying their badges around their necks and armed. The two undercovers returned twice that day and each time they would acknowledge me with, "Good job!". Or the time a WMA in a maroon Dodge Ram truck would ask questions that were of no concern to him then would return a week later just this time he would park on the Fry's parking lot and acomadated by another, (bald) WMA. When they departed the banking center the bald-WMA would pull out a skeemask from his back pocket. Having to inform the PSM-Darren Miller and Scottsdale PD where all of these events would be submitted to the FBI where new strategic measures would be applied in protecting and deterring bank robberies and criminal activities.

They don’t cash checks for nonmembers.

Bank of America as a company is horrible. They have policies that you can see frustrate the employees and do not care for customers. Company needs to have out-of-the-box backup plans when something is down or customers have a strange situation that they need help. I use to bank with this guy institution, it is sad to see nothing has changed.

Dawnyelle is the BEST banker. I always pick her line. She is super helpful. Always very kind, personable and wants to make sure everything is done correctly and to my satisfaction. She also knows a lot about their services and can direct you to what you need. Great service here!!

This bank is horrible worst bank ever Staff not helpful at all doesn't care for customer order new debit card been more than 1 month no response never received anything its frustrating i will never recommend to bank with this bank.