Bank of America (with Drive-thru ATM) Ortonville Rd, Clarkston

Insane attitude towards their loan holders. We are simply trying to pay off a loan and get the title signed off on. The branch absolutely refuses to help, and the corp office wants two weeks to stamp a piece of paper, even after receiving a cash payment. I could walk into the lobby of my local small town bank, pay off a loan, and get an initial on the title in about 30 minutes.. if they were busy. Done with BOA..

Using Covid as an excuse to close 90% of their branches to save money for themselves and to push you towards ATM's with fees. I have to drive a half hour past 3 or 4 closed branches to find an open one. Other much smaller banks in my area have more branches open. January 2022 update still closing this branch sporadically after being closed for 1 1/2 years, plus they have actually permanently closed other branches near me. Also their new bankers hours are 10:00- 4:00 when they are actually open. June 17, 2022 this branch is temporarily closed again.

If I could give them a 0 star, I would. They closed my husbands account and gave zero reason, and flagged him for fraud just days after opening up the account. They wouldn’t provide him with any information as to why, and we are contacting a lawyer over defamation. He had never used the account- RUN FAR AND WIDE FROM THIS AWFUL BANK!!!!

Being from California where Bank of America has ATMs conveniently located coming to the state of Michigan made me realize this bank is pathetic. Expecting their customers to go to Walmart to get cash is a perfect example of the greed and corruption in this Banks management. I really recommend people not to bank with Bank of America.

Worst bank ever. Have screwed up my mortgage constantly and no one there seems to be competant enough to correct their own mistakes. Guess my next step will be to seek legal counsel.

There is no star that can express the disappointing experience I've had at this location. David Croad, the Branch Manger deposited nearly $4,000.00 of my money into a different account. He stated the the money would be made available the "next business day" and here we are six (6) business days later and they have YET to correct this error! Now, the entire branch is disregarding my phone calls, and that is unacceptable. Ive sent four emails, and they all have gone unanswered. This is beyond my level of understanding. I need someone to give me some answers and David Croad needs to be removed!

Awful. I'd give BOA a zero if I could. I found that there are 2 kinds of businesses during COVID. Those who use this opportunity to excel at customer service, and those that use COVID as a crummy excuse for god awful customer service. BOA is the latter. They are the only financial institution that closed branches in the area. Not a single other one did. I had to drive 25 minutes to find an open branch the few times I needed a bank. To make it worse, their ATMs were frequently out of cash and/or had super long lines. After being closed for over a year, the Clarkston branch finally opened. I went in to discuss the situation, and everyone there could care less. So, after banking w/ BOA for over 30 years, I closed my account and moved over to a financial institution that actual cares.

Chase and other branches worked through Covid restrictions and remained open. BOA has no customer focus other than take your money easily( direct deposit) earn %20+ interest and pay us %0.01 interest. Time to move all my accounts!!!

Only come in at open on Saturday mornings. But the staff is quick and efficient. They always have a smile. The only bad thing is there is no more drive thru banking

The absolute worst Bank I have ever delt with. One after another they consistently close down branches, customer service is deplorable. DO NOT BANK HERE!