Bank of America Financial Center Market St, Philadelphia

I cannot stress enough how horrible my experiences have been, mainly because of Maria Gallo, a “supervisor” I’ve had the misfortune of dealing with three times. I am executor of my father’s estate. I’ve been trying to work through a few issues related to the account he had at BOA. Anyone who has dealt with losing a parent and taking care of the financial responsibilities left behind knows how complicated it is. The good thing is the BOA estate department is very understanding and helpful. The bad thing is, the financial centers are not. There is zero communication between financial centers and corporate, which is bad enough, but when you add an employee like Maria Gallo to the mix, it makes a sensitive issue even worse. She will gaslight and give the run around instead of making any attempt to work with you. I have come into her financial center three times after speaking with the estate department who gave me very specific instructions on what I need from the bank to get this issue resolved. And each time I go, I am told I must have heard the instructions wrong, I didn’t get the right info, I am asking them to do something they are not responsible for. I once had to call the estate department while I was at the bank and have them talk the banker through opening an estate account, because they insisted they “don’t do that.” A week later I tried to access the account and Maria is making me jump through hoops, even though I just called the estate department and they assured me they have all the paper work. She insisted the phone number on the account didn’t match the one I gave her and she couldn’t let me access it. Nonsense I opened the account the week before, the banker who opened it identified me, but Maria is going to give me a hard time because she insists the phone number doesn’t match. Now I have his safety deposit box to close out and once again, the estate department has given me specific instructions on what I need from the bank and once again I see Maria and she flippantly states they don’t allow it. When I am visibly frustrated by this, she commands I speak to her with respect and says I will be forcibly removed. BOA should be ashamed of themselves for not training their bankers on how to handle estate issues. Can they really stand by an employee who shows zero compassion for customers who lost a parent? And how is the communication between corporate and the banks so awful? My father also had accounts at Wells Fargo and I didn’t have any of the issues with them like I am having here. Wells Fargo made the whole process as smooth and easy as possible. BOA should take a lesson. They need to get rid of workers like Maria who could care less about customer service.

I went to make a deposit and they sent me downstairs where nobody was working. I waited there for 15 minutes alone until I realized no one was coming. I went back upstairs and the desk jockey that sent me down there was gone.

The staff seems friendly but ,as soon as I wanted to remove a hold, things changed. Apparently, no one in this location, even the branch manager, is able to remove holds so don’t bother. You will just end up being sent to customer service. It’s honestly unacceptable that something as simple as a hold can’t be handled in house.

Been standing in line since 12:07 .. its now 12:36 .. mind you only 4 people were ahead of me .. now there is 2 ... so umm .. can we work on being faster and mor efficient please and thank you =]

No tellers at this location; only officers & ATMs

I’m not sure what the name of the woman helping me was, but she was terrible. Came in to help a friend out with a scam we encountered and she shamed us about falling victim to this. It was outrageously out of line in addition to her being beyond unhelpful with the whole situation. Disgraceful

Every time I went there since the pandemic started it was closed. It was 2pm 4pm on weekdays. Couldn’t even get in to use the ATM. No card entry like the other ATMs a few blocks away

This is the BEST branch to do your banking at. The staff are polite, courteous, quick and knowledge - the best combination you need from your banker. I have been to 5 branches (of boFA and PNC) in the Rittenhouse area, and this branch continues to amaze me!

Steve help me for my loan processing so many things he did which other bank wasn't willing to do. Got great interest% rates. Many thanks.