Bank of America Financial Center W Wall St, Midland

Bank didn’t open till 10:00am when they were supposed to open at 9:00am. To make matters worse they couldn’t process a wire transfer because no one was qualified to do so. Pathetic

Their customer service sucks my husband went to cash his check yesterday like we always do and then deposit the money in the atm. The teller tells him after he tells her if he deposit the check in the atm it will take 6 days to clear she and the manager decides in their miniature brains that he didn’t know what he was talking about mind you we had done it before. So they put the check in the atm the receipt came out and it’s printed on there 6 day hold. They look at each other and start with trying to make it look so that maybe the check is bad. This is a company check from where he works. So the manager tells him she will get it fixed and the money will be on our account Monday because lack of understanding your customers . So we called this morning she said that they were waiting on Chase to clear the check and she would call my husband back we’ll she called back and said that we would had to wait until Monday. Well dang we knew that that’s why they shouldn’t have put the check in the atm and that he should go to Chase and cash it for what he’s never had to. No what it is that this bank has poor and I do mean very poor customer service.

The worst bank I have ever been to. They only have one teller for the whole branch. One teller while there was ten people in front of me. I was Only making a deposit for my cousin.. NEVER.. would I bank here.. Pathetic... customers were all mad..

At the bank not closed but don't even have one teller open talking about it will be a few minutes

I was bothered by the fact that they had an ATM according to the internet and when it arrived everything was closed.

My husband was cashing his check plus we bank here too and the manager Mrs. Chavez was so rude saying signature on check was not right. She did not bother calling my husbands boss to verify. She just assumed check was forged or stolen at least thats how he felt. She wrote all over it and said you will not be able to cash it no where. The company is in Odessa and had just waited in line for 45 minuted. There so many bad reviews of this bank downtown but it starts with the managment Mrs Chavez not doing her job. We will be closing our account.

Tried to cash a check at Garfield location but they claimed not to have enough funds so they sent us to another location which claimed to have a limit of 2500 that they are allowed to cash. Was sent to bank on wall St. Was told the same thing. They sent me to Wells Fargo. Lesson learned going to close my Bank of America account since they are unable to help their customers.

I visited this bank to conduct business on behalf of one of their account holders. Customer service was nonexistent. Staff including the manager are unprofessional and completely lacking in communication skills. So glad I bank elsewhere.

Regular old bank... Nothing special I suppose