Bank of America Financial Center S La Salle St, Chicago

Very disappointed with the no walk-ins policy and the rude attendant who informed me of this. I left, went over to Chase bank and had the best service - without an appointment that too! May want your employees to learn a thing or two about customer service from the guys here!

They let someone walk into a bank without my face and do fraud before the masks F Chex systems too

Made an appointment only to stand in a ridiculously long line that didn’t move. Also I tried calling this place 2 dozen times before I visited and they didn’t answer once.

I opened a checking account last week and as of 05/03, I did not have checks or my debit card yet. I walked in on 05/03 requesting a cashier's check. I politely asked the teller if the $15 fee could be waived since I'm a brand new customer and did not have checks yet. The teller basically didn't even try and said no "they're not going to waive the fee." I cancelled the request and walked another 3 blocks to a different branch. That different branch waived the fee no problem/no questions asked.

I'm not completely sure if it was this branch, I would thank Ms. Maria Montero (Chicago) who answered my phone call and assisted me sorting out an issue with my car insurance company. Ms. Montero spent one hour over the phone solving the problem, making sure the insurance company fully understood it was their responsibility and not mine. Once again, thanks so much Maria and thanks to Bank of America for the wonderfully qualified staff working over there. Certainly you deserve a 5 stars award. Ruth

I have never been in a bank like this before in my life..the absolute WORSE I have ever seen. Deposited a personal check into my account with my phone on March 24th for $300. They will not release the check until april 3rd..ridiculous..I called on several occasions explaining to them how badly I needed my funds, the representative was telling me to go to the branch and speak with a manager, which was false, they also told me that they would release some of the funds on the 29th..FALSE..I see them holding checks like that if its $3000 or more but $300 is absolute ridiculous.

Long-time customer here. Went to deposit a check. Nick Neaton & James Craig jumped into action to help me out tremendously with some banking issues. Both were impeccably professional, competent, and overall exceeded expectations by a huge margin. Banks are not, as a rule, charities, but these two employees went above and beyond; made a very good impression that I wasn't expecting. This bank knows how to keep customers happy, with special hats off to the two banking pros mentioned above.

Made me go totally electronic, to avoid fees. Can't use a teller anymore, plus they are unable to figure out my current balance on my credit card. The teller always quotes the current plus charges that are not due, which makes me pay more than needed to avoid any interest. Good for them , not me! Also the managers are way too picky on documentation for a senior account. We had been with them for over 5 years & they treat us like we are new.

Always nice working with this branch! Very staff and great customer service, that’s what really makes or breaks a branch. Located directly in Chicago’s financial district, this particular Bank of America has that downtown professional l feel, love it. I have several bank accounts with different banks but Bank of America is definitely my favorite.

For being the main Bank of America financial center in Chicago they only carry euros, Canadian dollars, and the British pound. Super unconvienent for traveling and they still charge you a fee of $7.50 to convert your money..