Bank of America Financial Center Woodward Ave, Bloomfield Hills

Thanks Iris for your exceptional professionalism and kindness with processing my transaction on Thursday. Your wonderful customer service was much appreciated.

I visited the BoA branch at 36050 Woodward Ave, Bloomfield Hills, MI 48304 today, in an attempt to add a DBA to our business account. After leaving work early, I arrived at the branch at around 4:15 pm and spoke with Mateen the Relationship Manager. She was very nice but said she would be unable to assist me, as she had an appointment scheduled at 4:30 pm and did not think she would be able to complete the transaction before then. I indicated that we could stop and cancel my transaction if it was not completed before her 4:30 pm appointment arrived, since it was raining and they might be late. The entire transaction could have taken 15 - 20 minutes, but Mateen was adamant that the time was blocked on her calendar and she would not help me. Instead she suggested that I wait in the lobby for an assistant to help me. I waited for over 30 mins, from my arrival at around 4:15 pm until about 4:50 pm, when I had to leave to pick up my daughter. Throughout that time, Mateen refused to assist me, even after her 4:30 pm appointment did not show up. This is by far the least customer service oriented bank branch location I have ever visited, very disappointing

It is not good brand their Knowledge is poor..they are nice people but they dont have a good experience they need more experience for immigrant people

Has no outside ATM. What bank doesn't in 2019? This one.

Wonderful customer service. Very quick, efficient and friendly. Both the manager and teller were excellent.

Great place to go if you have four free hours to spend at a bank to make a deposit, because that’s how long it’ll take you. Unreal

Mateen is such a helpful and nice person! Highly recommended