Bank of America Financial Center Blossom Hill Rd, Los Gatos

I have been banking with BOA for more than a decade and very rarely if ever require their help while they passively make $ off of the $ I store in my accounts with them. Today I for the second time in as long as I can remember I needed assistance with a wire transfer so went into the branch. I was told it was too near closing time for them to start doing the wire transfer. I acknowledged that I understood that it wouldn't go out until the next business day but wanted to complete the wire today. They were unwilling to complete the wire as it would require them to "reopen" their wire system so near to closing. This type of attitude and unwillingness to help a long-term, valuable customer of theirs comes across as very LAZY. I have accounts at numerous other banks and have not experienced similar with other banks. Not surprising this branch has the VERY poor ratings it does. Take your banking elsewhere!

I went in to cash a check and the lady working before closing made me feel uncomfortable. She is middle eastern and it’s not because she was middle eastern. She was a bit rude. She made me feel unwelcome. Her customer service sucked because she had said what was in my account out loud , which I was aware of. I don’t think you’re supposed to say what’s in people’s accounts?

Downtown LG Branch: This branch recently managed by (Jonathan Pruy), is extremely disappointing, disgusting, immature, dysfunctional, unprofessional, unpleasant, rude & egotistical, uneducated, unethical, etc. I highly recommend you stay far away, as I had an appointment today (which was pre-scheduled) and locked in to sign some very important business documents, unfortunately I was kept waiting for 35 minutes on the couch, when there was 10 other employees dwindling there fingers, and only one customer waiting in the teller line, and I could not been seen, when (Johnathan) emphasized that he would personally take care of me regarding the docs, and clearly doesn’t know how to run a major branch.

Absolute worst! Do not bank here unless you plan on wasting hours of your life in lines.

Nice security guards. Candy at desks.

Worst banking experience ever, repeatedly. Never ever going back to this branch for one simple reason, Dahir is the slowest most troublesome inconsiderate clerk I've ever encountered in my life. Three forms of ID and he wants more. Highly suggest going to the Santa Cruz ave branch instead if wasting your time.

I really mean zero stars. Worth driving to another branch. Agree that the same woman called out in other reviews shouldn't have a customer-facing job. Worst experience in 30 yrs of banking with them, both business & personal.

Mahta the banker was amazing.. Great attitude and was able to give me the info I needed quickly and easily. Definitely coming back to see her for all my BofA transactions!!

BOA with helpful staff, short lines, ATM out front.