Bank of America Financial Center Massachusetts Ave, Cambridge

I would like to recommend the outstanding service from Mr. Nicolas Garcia Escovar at Bank of America, Harvard Square. Nicolas offered me professional, patient, and kind banking advice in Spanish! I had an issue with my cards, and Nicolas promptly helped me solve the problem and kindly suggested to me how to avoid the same issue happening again. I highly recommend Nicolas for his exceptional customer service.

I went there for my Direct deposit info and they gave the wrong numbers:| I figured it out after two weeks of not getting paid. Also on top that, I know it it not everyone there but some of the tellers know nothing about customer service or be friendly!!!!!! (Yess I’m angry but honestly I expected a little better from the Harvard location!)

You can't access a checking account from the ATM with your credit card, or get quarters. You'll have to wait in line for a teller, but they're not very competent and the line is two hours long.

I’m writing this review from the lobby of Citizen’s bank next door. I’ve been a BoA customer for almost a decade but due to the awful service of this location there was no point in having the convenience of it and I stopped being a BoA customer.

Terrible bank. They talk you into buying other services while waiting in line at the cashier. One was a "premium upgrade" to my savings account that paid a "higher interest rate" (which was revealed to be 0.05 percent more interest in the end after paperwork was done) but has a maintenance fee if you dont fulfill certain conditions. The other was a refinance which was sold as straightforward but turned out to be anything but that. My very strong advice is to run away whenever someone picks you out of the line to offer some "free" account reviews. Update: they now offer notarization only by appt. One guy took me aside to give me "good" advice: take a T to Davis and go to UPS. I ended up walking over to Cambridge Trust who did it immediately.

I would like to recommend Yuanyi Chin for her excellent services. I had to make a rush reference letter today (Saturday - weekend!), and she tried her best to help me getting the letter within the same day in a short time. I could not thank her enough!

I needed urgent help, so they squeezed me into their tight schedule twice with courtesy. They are very reasonable and understanding. Maybe it was my luck, but I was treated with generosity and professionalism the only two times I visited.

It's a bank of america, so you know what you're getting. This branch is particularly bad because of the crowd that hangs out by the front entrance. Feels unsafe. If you have to bank with BoA would recommend trying another branch.

Many years ago when BayBank owned this branch it was one of the greatest branches/financial centers in the Cambridge areas. Today under BOA this has become one of the worst branches anywhere ever. You cannot contact anyone at the branch via phone and no one even picks up the phone. Awful awful service; no wonder people move their accounts to other banks such as Citizens that I think is a lot better than BOA.

Update: this place still is the worst! Their customer service is absolutely pathetic at best. THEY FORGET THAT IS OUR MONEY THAT KEEPS THIS IN BUSINESS AND THEY TALK DOWN TO YOU AND MISTREAT PEOPLE. SO AGAIN. PUT THIS PLACE OUT OF BUSINESS... The manager is lil lying weasel with horrible customer service. They only think their time is valuable and disregard and waste your time with out a care. I am going to make it my mission to spread the word for as many poeple possible to change bank accounts to a credit union. BOA ARE CROOKS!